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Essential Components for Effective Business

   

Added on  2020-06-04

15 Pages4359 Words569 Views
Business operations AndSystem

ContentsPART 1............................................................................................................................................1Essential components for effective business operations management........................................1Use of soft systems methodology................................................................................................1Comparison and contrast of different models..............................................................................3Comparison of different solutions...............................................................................................4PART 2............................................................................................................................................4Rich picture..................................................................................................................................4Root definition.............................................................................................................................5CATWOE....................................................................................................................................5Business process plan (As is)..........................................................................................................7Business process plan (To be).........................................................................................................8To be................................................................................................................................................8PART 3............................................................................................................................................9Key performance objectives........................................................................................................9REFERENCES..............................................................................................................................12

PART 1Essential components for effective business operations managementIn order to conduct the research in effective manner, LIDL retails is taken intoconsideration. This is a firm that operates in UK and aims at delivering their customers with highquality services (Toney and et.al 2015). Apart from, there are certain set of expectations thatcustomers have before purchase decision is taken. Cited firm focus on understanding thesepreferences and aim at raising their satisfaction level. Different types of components for effectivebusiness operations management that need to be considered by LIDL’s operations within UK areas follows:Capacity planning: Taste and preferences of customer changes on frequent basis. It isimportant to make sure that time to time appropriate steps are taken so that changes can be madein positive manner. Through operation management, manager is able to develop plan as per thecapability that is with available resources (Ahola and Vartiainen, 2016). When the servicedelivered by the firm is innovative and as per the preferences and resources that are availableplan is developed. Quality assurance and control: All the steps that are included in operational process areimportant. It is important for the firm to access their work at end of process (Adams and et.al.,2014). It is the responsibility of quality control to examine final product and eliminate thedefected goods and ways are developed to improve them. In other work, performance of businessgets improved when amount of waste that is faced by them is reduced. When defected goods getreduced, then satisfaction level improves. In accordance with the finding made for the company,LIDL is effective enough to focus on maintaining their quality and assuring control.Cost reduction and cost control: Operation management enables to reduce the cost andmake proper control over the cost that are involved. In this context, even this aspect is effectivelydone by LIDL. When cost is reduced and controlled, then it becomes favourable enough to makeuse of the resources in other areas of development a well. Maintaining and placement: These are helpful enough to provide interesting tension inbusiness operations. All supervisors should know that they need to develop certain amount ofunit so that they can meet the potential demand. Through operation management, individuals areable to determine the steps that have to be taken and placement of work is done in effectivemanner.1

Cited firm is able to develop strong relationship with customers by focusing on thequality of services delivered to customers. In order to crease value, LIDL will take feedbackfrom customers and steps are taken by them to solve them. This way service users developpositive perception within their mind. Use of soft systems methodologyThis is a type of methodology that is used by companies to eliminate the issues that arefaced. In other words, it determines the ways that will be suitable to make sure that effectivestrategies are applied that can enable to overcome the problems in effective manner. There areseven stages that are included and these enable to focus on improving the performance and ineliminating the issues (Adams and et.al., 2014). LIDL’s has aimed at introducing hybrid facilitiesto customers in which they can continue shopping in store and can order goods online and havealso planned to delivered to the door to compete the market place. The seven stages are helpfulenough to make sure that the issues that are faced in order to implement this changes can bemade in effective manner. In order to implement the project, it is required to have proper supportfrom the side of workers so that they are able to undertake the activities in appropriate manner.There are conditions updating information. When the firm has aimed at delivering any type ofnew information, then they are required to update the information. Another set of potential issuethat can be faced is in respect with flow of communication. In delivery of products, there arecondition in which the information is not conveyed to people and when this is there, then itbecomes difficult for the business to grow (Bilicki and et.al, 2016). To deliver the goods tocustomers, then it is required to have individuals who can make the products reach them.However, when the information delivered to them is appropriate, then it has negative impact onthe business. For the area of online services, proper system is to be made that can track down theselection of goods made by customers and make them reach to them. One of the main issues thatare faced for this aspect is in relation with flow of communication. Each of the activities that areto be developed is required to consist of division of roles and responsibilities done so that highquality services can be delivered. The gap that is faced from the side of customers should be identified and this can be doneby making use of service gap model. In accordance with this model, there are five gaps that arerequired to be considered by the organization and they are as follows:2

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