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Business Operations and Systems - B&M

   

Added on  2020-10-05

12 Pages4285 Words347 Views
Business Operations andSystems

Table of ContentsINTRODUCTION...........................................................................................................................3PART 1............................................................................................................................................3PART 2............................................................................................................................................8PART 3............................................................................................................................................8CONCLUSION..............................................................................................................................11REFERENCES..............................................................................................................................12

INTRODUCTIONBusiness Operations system is the standard which a business processes in differentdiversified industrial companies. These process are used to allow the smooth functioning of thesystem within an organization. This report is based on B&M which is a leading variety retailer inUK. The company was established in 1978 and deals in different grocery products. In this report,different components, methodology, business models, solution to the problems andrecommendation are suggested for B&M company. In part two, root definition, CATWOE, RichPicture and Business Process Plan is prepared. In the end, part three included ways to turnperformance objectives into operations priorities and a balance scorecard for businessperformance measurement is also explained.PART 1B&M is a British multi retailer home store which is formed in 1978. The company sincethan has engaged 28000 staff. The company has overtaken Wilko in 2014 and continue toimprove its services in its competitive market. One of the biggest reason of taking the successincludes its purchasing of raw materials. The company sold its products a very cheaper rate ascompared to the other market competitors. The raw material and manufactured goods of around30% of stock are purchased directly from the market of China. Apart from that, the company alsoseeks the over production opportunities which can help it in purchasing the products at a lowerrate. In addition to this, the company also seeks in bulk but opportunity of purchasing goods.This opportunity also help the company in purchasing the products at a very cheaper rate.Purchasing ion cheaper rate allow the company to sell the products also in cheaper rate (Asif andet. al., 2013). Thus the customers also gets attracted towards the premise of company. This willhelp it in increasing its profitability and continue to grow in its sector or market.Although B&M was already serving to the customers to the offline channels. Thecompany wants to switch into hybrid change i.e. they want to sell their products online also. Thiswill leads to a great problems for the company. Soft System Methodology is one of leading toolin order to identify the issues and provide solutions to it. This model is not an organizationaltheory but it provides faster solutions to the problem with consensus. The issues B&M can facein selecting hybrid system is the architecture of data. This includes the products which should beincluded or not. Apart from that, search methods is also one of the technical issue B&M is

facing. In order to find solution, there are many steps in this model which are performed step bystep. The first step include, identification of a problematic situation. In order to identify theissue the first thing is to gather a lot of information. In case of B&M, the problems can beidentified by interviewing the persons involved in making hybrid channel. Different factors alsoincluded which can impact the situation in negative way.Another step include, describing the problematic situation. After gathering all theinformation in above step, the problems can be easily identified and defined. In order to do this, arich picture is framed in which role of customer, role of organization i.e. B&M and role ofproblem solver is also examined. The problem identified is about to design the architecture ofdata.The next step is formulating basic definitions. In this step, an ideal way of systemfunctioning is described. The functioning of system depends upon CATWOE elements which arecustomers of B&M, actors such as employees of B&M, transformation which include process ofturning input to output and problem solving, world view which include various stakeholder andinterested parties, owners of B&M and environmental constraints which have an influence overB&M (Beynon-Davies, 2013). The fourth step includes composing conceptual models. These models are created foreach activity within above step with a specific objective of each.The fifth step includes comparing models and reality. In this step, the models which areconceptual in nature are compared with the real scenario and analysed whether they can behelpful or not for B&M. Gap analysis can be used for identifying the gaps between conceptualand real world. The sixth step include defining changes. Changes in the solution are not specific to beapplied. The changes could be implementing different data structure. The feasibility of changesare checked whether they should be implemented or not (Bharadwaj and et. al., 2013). Thereforeimplementing different data structures is not possible as it does not support the needs anddemand of customer within B&M.The last step covers taking action. It is necessary for B&M to take action about theproblem. The changes within step 6 are involved and if the problem occurs the cycle starts from

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