Business Operations and Services: A Case Study of Toyota

Introduction to
business operations
and services

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY...................................................................................................................................4
Analysis of case..........................................................................................................................4
Recommendation and advise Toyota on how the company should implement risk management
strategy that can minimise or eliminate it for future ..................................................................5
Company wide operations improvement strategy.......................................................................6
Tools and techniques which are learnt from this module...........................................................9
CONCLUSION .............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
Business operations and services play a major role in the development of a business by
performing many activities and tasks in a systematic manner. It is the major responsibility of a
business to develop operations and services in a perfect manner for long term growth of the
business (Aćimović, 2021). The major duty of management is to implement best business
practices which are helpful in development of business in precise manner. In this report example
of Toyota company's case study is taken into consideration. The Toyota company is a Japanese
car manufacturing multinational company which operates in market with manufacturing cars.
Toyota is number one company in the whole world, when it comes to car selling and after sales
services. The business entity should focus on developing major goals and objectives and to
achieve them with the help of business operations and services management. In this report
various tools and techniques related to management and models are explained in a precise
manner. This report also contains solutions and recommendations in the given case study to
understand business functions.

MAIN BODY
Analysis of case
The Toyota company which is famous car company, is facing issues and facing a major
downshift in market. The experts suggests that the company should improve the auto line ups for
gaining market advantage. Many field experts predicts that if this situation will be consistent in
the market then Toyota will lose its ability to expand at marketplace with success. The Ford and
General motors can expand operations in the market by accelerating the production and secure
market share gains by making production more competitive. The current scenario in international
market will help the USA car manufacturing companies to re-establish themselves at
marketplace. According to the statistics, Toyota has recalled 9 million vehicles from the market
which is more than entire number sold in past three years. This can impact on long term
operations in the market of Toyota and can be challenging at the marketplace. The major
earthquake which came in Japan also impacted on production process of Toyota as
manufacturing plants were closed due to disaster.