1BUSINESS PLAN Executive Summary The report is based on the business idea of a venture named the ShopNow.com application which can be understood to be a business based in Australia in the capital city of Canberra. The report follows a systematic format with respect to which, it begins with a brief description of the different operations of the firm which has then been followed by the details on the operations, finances and other domains of the business.
4BUSINESS PLAN 1.Business Overview 1.1Business name The name of the business on which the particular business plan is based on is ShopNow.com. The business is an online grocery application which will be connecting the different grocers to the customers and allow them to exchange the goods in return of money. The application will be available on the Android, iOS and windows platform along with a website which can be accessed through a laptop or a computer. 1.2Business Logo and Slogans Figure 1: The logo and slogan (As created by the author) 1.3Prime Function
5BUSINESS PLAN The primary function of the business can be stated to be to provide cheap and good quality grocery items to the different customers at the convenience of their doorsteps. The company aims to ensure that they are able to resolve the troubles of the customers who are required to spend their valuable time shopping and waiting at long queues. Through the application and the website, the firm will be able to successfully provide the goods ordered by the customers at their doorsteps and ensure good quality as well. Moreover, these applications and websites can be used as a selling point for the various grocers as well, who will be charged a nominal fees in return for the products which they will enlist on the application. 1.4Legal structure The legal structure forms a crucial part of the business and with respect to this, it becomes very important for the firm to ensure that the business will be successfully able to run itself. Hence, in order to make the management considerably convenient, the legal structure which has been chosen for the business is Sole proprietorship. The firm will be divided into different divisions and each division will be responsible for managing their operations. In addition to this, it also becomes important that each of the departmental heads report to the hired CEO. 1.5Mission Statement The main mission of the organization can be stated to be as follows: ï‚·To provide timely service to the customers ï‚·To provide good quality products to the customers ï‚·To get into a long term relation with the suppliers ï‚·To build upon the image of the firm.
6BUSINESS PLAN ï‚·To ensure a growth rate of 20% every year ï‚·To ensure that the firm becomes the most popular company as present in Canberra. 1.6Vision Statement The vision statement of the firm is as follows: We at Shop Now.com aim to ensure that the firm is able to build a sustainable future and get into a long term relationship with the different suppliers as well as the customers. 1.7Goals and Objectives The primary goals as well as the objectives of the business can be stated to be as follows: ï‚·The firm aims to build a network of 100 suppliers in their first 6 months of its operations ï‚·The firm aims to serve a minimum of 80 customer daily in the first 6 months of the operations ï‚·The firms aims to initiate a sales of $100000 every month ï‚·The firm aims to grow at a percentage of 20 in the first 2 years 1.8Location The location which has been chosen for the purpose of the business can be understood to be the Canberra region. The Canberra region can be understood to be the capital city of Australia. As the capital city, the city has considerable importance in the country and hence, is often considered as a prime location for the different operations which generally take place at the work and hence, in line of this, it can be rightfully
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7BUSINESS PLAN understood that, if the Shop Now undertakes its operations in the city, it will be beneficial for the firm to gain popularity in a short period of time. 1.9Operating Schedules The business model: The Shop now aims to act as a common platform for all suppliers, wholesalers, retailers as well as the customer alike. In this way, the business will be able to serve a larger range of the different customers and in a manner similar to this, the consumers would be able to gain the right products at the right price and at the right time (Anantadjaya 2013). Categories of Business: The different categories of the business which the firm aims to undertake, can be understood to be as follows: Business to consumers: The consumers who are working as professionals and other such domains and often do not get the time to shop will be able to fulfil their overall needs by providing them with adequate convenience. In addition to this, the different customers can also undergo the analysis of the different catalogues and order any quantity of goods they prefer. The business process The business process which will be followed by the firm can be understood to be the simple buying and selling procedure. It can be essentially described as follows: ï‚·Registration: The customer would be required to register on the website and enable to continue selecting the items which are required to be purchased.
8BUSINESS PLAN ï‚·Browse: The customers can undergo the analysis of various categories of products which they intend to purchase and then add them to the cart accordingly. ï‚·Payment: The payment would be required to be made either on the delivery or before the purchase is made (Kotler2013). The selling process The selling aspect will be allowing the different businesses to register on the company`s website by paying them a fixed annual rate. In line of this, it can be understood that, the organization would then be able to display the different products which the interested customers can buy for themselves (Best 2013). The Revenue Model The Shop now will be following a simple revenue generation structure. The main income of the firm will come from the registration fees paid by the manufacturers and the lasting fees along with the service charge as well. This will help them to earn a fixed amount of money for themselves.Moreover the firm also aims to earn an annual fee from the different product manufacturers. Operations Model The operational model on which Shop Now will function on can be understood to be as follows: Stock it yourself The different suppliers will be required to manage the integrated warehouse system and will be required to manage the orders for the firm. Outsourcing warehouse model
9BUSINESS PLAN In this system, the company would be required to outsource the warehousing functions as available and hence, in line of this, the peak season can be managed easily (Baden-Fuller and Haefliger 2013). Inventory Management As the Shop Now is a relatively new organization, it has to be understood that, it aims to save the costs associated and fulfil the organization objectives as well. Hence, to avoid any shortage the firm will make use of the LIFO method which will help them to remain right stocked at all times. Transportation Costs The differenttransportationcostswhich shallbe incurred by the firmcan be understood to be the delivery costs and the costs of moving the goods from a single supplier to the other. 1.10Staffing requirements The staffing requirements of the firm can be understood to be as follows: ï‚·The manager ï‚·The Supervisors at the warehouse ï‚·Delivery experts and subordinates ï‚·Office staff and crew (Beardwell and Thompson 2014). ï‚·A Grocery Inventory specialist ï‚·Technical staff for the application and website management. Recruitment and schedule
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1 0 BUSINESS PLAN In order to be able to carry out the overall recruitment and related agency work successfully, the firm will be involved in contacting a placement agency, which would then assist the firm to achieve its overall goals as well as the objectives at large. Performance reviews and rewards Thecontinuousevaluationoftheperformanceswillhelpinensuringthatthe employees are allowed to work to the best of their abilities and motivated continuously. 1.11Establishment Requirements Startup Expenses Buildings / Real Estate Purchase $ 30,000 Construction12,000 Remodeling4,000 Other1,000 Total Buildings and R / E $ 47,000 Leasehold Improvements Item 1 $ 20,000 Item 22,000 Item 3- Item 4- Total L / H Improvements $ 22,000 Capital Equipment List Furniture $ 10,000 Equipment20,000 Fixtures20,000 Machinery40,000
1 1 BUSINESS PLAN Other1,200 Total Capital Equipment $ 91,200 Location and Admin Expenses Rental $ 25,000 Utility Deposits2,000 Legal and Accounting Fees12,000 Prepaid Insurance3,000 Pre-opening Salaries3,000 Other2,000 Total Location and Admin Expenses $ 47,000 Opening Inventory Category 1 Category 21,000 Category 320,000 Category 4- Category 5- Total Inventory $ 21,000 Advertising and Promotional Expenses Advertising $ 20,000 Signage23,000 Printing Travel & Entertainment20,000 Other / Additional categories Total Adv and Promo expenses $ 63,000 Payroll and payroll taxes Expense 1$
1 2 BUSINESS PLAN 50,000 Expense 2 Total Payroll and payroll taxes $ 50,000 1.12Legal Requirements The business idea is of three close associates who have aimed to run the business on the principlesof a partnership. In this business style, the partners will be given the opportunity to be responsible for the different business debts. In case the business idea fails, then in such a scenario, the owners will lose out on the money (Armstrong et al. 2015). The reason why such a legal manner has been adopted is because, the owners and founders of the business would like to keep the profits of the business to themselves and then use the idea to become successful in the long run (Chwolka and Raith 2013). The business will follow all the needs of the Australian legislative requirements and in line of this, the company would have its headquarters in the Canberra region with other offices in other regions. The company will also own certain main warehouses.
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1 3 BUSINESS PLAN 2.Marketing Plan 2.1Market Research The market research tends to form an integral part of the organization`s business plan and in order to ensure long term success a business would be required to ensure that, it is being able to understand the requisites of the market as present. In line of this, from the Australian business market it can be examined that there exist various organizations like the Woolworths, Caltex, IGA, Coles and the others who have a considerable share of the customer market share. However, the concept of the Shop Now application can be understood to be relatively new and hence, it can be stated to have a considerable scope of expansion in the long run which will then enable the firm to perform considerably well. 2.2SWOT analysis The SWOT Analysis of the business can be stated to be done as follows: StrengthsWeakness A wide product range A comparatively new business idea A good target group A low fixed cost business model Thedeliverytimemaystandasa considerable issue Thevariablecostsofthefirmcanbe understood to be considerably high. There might be a high number of order cancellations OpportunityThreats The market has not been capped with this kind of an idea and hence, with respect to this, the firm will be able to earn a good amount of revenue Thecrosssellingandvaluepackaging serves as a good opportunity for the firm. There may exist considerable threat from the existent stores which are present like the Woolworths, Coles and others. The customer retention may turn out to be a major issue which can act as a barrier in front of the firm to attract the right number of customers for its overall cause. 2.3Competitor Analysis
1 4 BUSINESS PLAN FactorShop NowWoolworthsIGAColesImportance tothe Customer ProductsGoodVery GoodFairGoodHigh PriceLowLowHighModerateHigh QualityModerateGoodVery GoodGoodModerate StabilityAverageGoodGoodGoodModerate ExpertiseLowHighVery HighLowCrucial Brand Image NewOldoldModerateModerate Hence, from the given analysis, it can be rightfully understood that, the firm considers itself to be performing well among the different competitors as the concept can be undertaken to be considerable unique and hence, with respect to this, the firm will be able to perform well (Higgins 2013). 2.4Target Market The target market of shop now can be understood to be the working professionals and other busy professionals who do not get the time to shop by visiting the supermarkets and getting their goods for their own needs (Arnold 2013). The expatriates and other working professionals often do not have an idea of the right kind of goods for the right kind of customers and hence, the Shop now will be required to assist the customers. As the store is an online store, the customers will be easily able to serve the customers online. 2.5Product The range of products which were offered to the customers can be stated to be as follows: -Packaged Salads -Bakery -Fresh Food -Frozen Food
1 5 BUSINESS PLAN -Dairy & Eggs -Drinks -Sweeteners -Biscuits & Confectionery -Canned Food -Cereals & Oats -Cooking Ingredients -For Baby -Cleaners & Disposables -Personal Care -Batteries -Pet Food 2.6Price The pricing range which will be undertaken by the company can be stated to be the competitive pricing policy (Hutt and Speh 2012). In this kind of the pricing policy, the organization would be ensuring that, the individual customers will be able to compare the different pricings online and in addition to this, they would also be able to, ensure that they can earn a higher range of revenues for themselves. 2.7Place As mentioned earlier, the business will function in the Canberra region in Australia. In this manner, the firm will be able to ensure that at first it is able to capture the market in Canberra and then this will be followed by the spread of the business in other markets as present in other parts of the country. 2.8Promotion The promotion techniques and measures which will be possibly adopted by the organization can be stated to be the measures like Television advertising, social media
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1 6 BUSINESS PLAN advertising, phone advertising and other related measures (Jiang, Yang and Jun 2013). Flyers as well as other pamphlets will also be chosen for the firm which will help in making the marketing distribution stronger.
1 7 BUSINESS PLAN 3.Financial Plan 3.1Financial Objectives The financial objectives which the firm aims to achieve can be stated to be as follows: ï‚·The firm aims to ensure that it will be able to incur $100000 sales in the first few years of operation. ï‚·In addition to this, the firm aims to gain a gross profit of 30% in the first year ï‚·The organization has also aimed to gain a net profit of 30% 3.2Fixed costs and Establishment costs Sources of Capital4 Owners' Investment (name & % ownership) Buildings / Real Estate Your name & % ownership$ 1,000,000Purchase$30,000 Other Investor200,000Construction12,000 Other Investor200,000Remodeling4,000 Other Investor-Other1,000 Total Investment$ 1,400,000 Total Buildings and R / E$47,000 Bank Loans Leasehold Improvemen ts Bank 1Item 1$20,000 Bank 2-Item 22,000 Bank 3-Item 3- Bank 4-Item 4- Total Bank Loans $ - Total L / H Improvemen ts$22,000
1 8 BUSINESS PLAN Other Loans Capital Equipment List Source 1$100,000Furniture$10,000 Source 2-Equipment20,000 Total Other Loans$100,000Fixtures20,000 Machinery40,000 Other1,200 Summary Statement Total Capital Equipment$91,200 Sources of Capital Location and Admin Expenses Owners' and Other Investments$ 1,400,000Rental$25,000 Bank Loans- Utility Deposits2,000 Other Loans100,000 Legal and Accounting Fees12,000 Total Source of Funds$ 1,500,000 Prepaid Insurance3,000 Pre-opening Salaries3,000 Startup ExpensesOther2,000 Bldgs / Real Estate $ 47,000 Total Location and Admin Expenses$47,000 Leasehold Improvements22,000 Capital Equipment91,200 Opening Inventory Location / Admin Expenses47,000Category 1 Opening Inventory21,000Category 21,000 Advertising / Promo Expenses63,000Category 320,000 Other Expenses50,000Category 4- Total Startup Expenses$341,200Category 5- Total Inventory$21,000 Advertising
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2 3 BUSINESS PLAN 4.Future developments In the future the organization has aimed to open its operations in the different countries as present. The firm has chosen Canberra as the country of operations, and in line of this, the firm aims to first spread its operations in the capital country and this will then be followed by other cities in Melbourne.
2 4 BUSINESS PLAN 5.Appendices 5.1Logo design 5.2Map of business location
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2 5 BUSINESS PLAN The operations of the firm are in the area marked. 5.3Survey results Rating of a home delivery service ExcellentAbove averageAverageBelow AverageVery Poor 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% Percentage of respondents
2 6 BUSINESS PLAN Pricing of the products on the application Percentage of respondents Strongly agreeAgreeNeutral DisagreeStrongly disagree Shopping on an application Always Often Sometimes Seldom Never 0%5%10%15%20%25%30%35%40% Percentage of respondents Service rating
2 7 BUSINESS PLAN ExcellentAbove averageAverageBelow AverageVery Poor 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 50% Percentage of respondents 5.4Other financials Key assumptions Year 1 model inputs Use this area to capture key components of the Profit and Loss Statement and the Balance Sheet for the first year only. 1. Year-one revenue expectancy <Product 1> <Product 2> <Product 3> <Product 4> Number of units sold annually20,00020,00030,00025,000 Average sales price per unit$15.00$20.00$25.00$30.00 Annual revenue per product$300,000$400,000$750,000$750,000 Total year 1 revenue$2,200,000 2. Year 1 cost of goods sold <Product 1> <Product 2> <Product 3> <Product 4> Expected gross margin per product20.00%10.00%30.00%40.00% Annual cost of goods sold per product$60,000$40,000$225,000$300,000 Total year 1 cost of goods sold$625,000 3. Annual maintenance, repair, and overhaul Factor (%) on capital equipment10% 4. Number of years for straight-line depreciation5 5. Annual tax rate30%
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2 8 BUSINESS PLAN 6. If long-term debt is being used to finance operations, enter the total loan value. 7. Account receivable and payable %20% Profit and Loss Year 1Year 2Year 3Year 4Year 5 Revenue Gross revenue $2,200,00 0 $2,244,00 0 $2,333,76 0 $2,473,78 6 $2,671,68 8 Cost of goods sold$625,000$637,500$663,000$702,780$759,002 Gross margin $1,575,00 0 $1,606,50 0 $1,670,76 0 $1,771,00 6 $1,912,68 6 Other revenue [source]$0$0$0$0$0 Interest income$0$0$0$0$0 Total revenue $1,575,00 0 $1,606,50 0 $1,670,76 0 $1,771,00 6 $1,912,68 6 Operating expenses Sales and marketing$63,000$64,260$66,830$70,840$76,507 Payroll and payroll taxes$50,000$51,000$53,040$56,222$60,720 Depreciation$32,040$32,681$33,322$33,962$34,603 Maintenance, repair, and overhaul$9,120$9,302$9,485$9,667$9,850 Total operating expenses$154,160$157,243$162,677$170,692$181,680 Operating income $1,420,84 0 $1,449,25 7 $1,508,08 3 $1,600,31 3 $1,731,00 6 Interest expense on long-term debt$3,598$2,860$2,092$1,293$462 Operating income before other items $1,417,24 2 $1,446,39 7 $1,505,99 1 $1,599,02 0 $1,730,54 3 Loss (gain) on sale of assets$0$0$0$0$0 Other unusual expenses (income)$0$0$0$0$0 Earnings before taxes $1,417,24 2 $1,446,39 7 $1,505,99 1 $1,599,02 0 $1,730,54 3 Taxes on income 30 %$425,172$433,919$451,797$479,706$519,163 Net income (loss)$992,069 $1,012,47 8 $1,054,19 4 $1,119,31 4 $1,211,38 0 Cumulative income$992,069 $2,004,54 7 $3,058,74 1 $4,178,05 5 $5,389,43 5
2 9 BUSINESS PLAN Balance sheet AssetsInitial balanceYear 1Year 2Year 3Year 4Year 5 Cash and short-term investments$1,158,800 $1,824, 174 $2,385, 408 $2,953, 103 $3,537, 989 $4,243 ,210 Accounts receivable$440,000 $448,80 0 $466,75 2 $494,75 7 $534,33 8 $534,3 38 Total inventory$440,000.00 $448,80 0.00 $466,75 2.00 $494,75 7.12 $534,33 7.69 $534,3 38 Prepaid expenses00000$0 Deferred income tax00000$0 Other current assets00000$0 Total current assets$2,038,800 $2,721, 774 $3,318, 912 $3,942, 617 $4,606, 664 $5,311 ,886 Buildings$47,000$47,000$47,000$47,000$47,000 $47,00 0 Land000000 Capital improvements $ 22,00022,00022,00022,00022,00022,000 Machinery and equipment $ 91,20091,20091,20091,20091,20091,200 Less: Accumulated depreciation expense032,04064,72198,042 132,00 5 166,60 8 Net property/equipment$160,200 $128,1 60 $95,47 9 $62,15 8 $28,19 5 ($6,40 8) Goodwill$0$0$0$0$0$0 Deferred income tax000000 Long-term investments000000 Deposits000000 Other long-term assets000000 Total assets$2,199,000 $2,849, 934 $3,414, 391 $4,004, 775 $4,634, 859 $5,305 ,478 LiabilitiesInitial balanceYear 1Year 2Year 3Year 4Year 5 Accounts payable$125,000 $127,50 0 $132,60 0 $140,55 6 $151,80 0 $151,8 00 Accrued expenses000000 Notes payable/short-term debt000000 Capital leases000000 Other current liabilities Total current liabilities$125,000 $127,5 00 $132,6 00 $140,5 56 $151,8 00 $151,8 00 Long-term debt from loan payment calculator- $81,53 7 $62,33 6 $42,36 7 $21,59 9($0) Other long-term debt$0$0$0$0$0$0 Total debt$125,000 $209,0 37 $194,9 36 $182,9 23 $173,3 99 $151,8 00 Other liabilities000000
3 1 BUSINESS PLAN References Anantadjaya, S.P., 2013. Entrepreneurs vs. Business Plans: A study of Practicality and Usefulness. Armstrong, G., Kotler, P., Harker, M. and Brennan, R., 2015.Marketing: an introduction. Pearson Education. Arnold, G., 2013.Corporate financial management. Pearson Higher Ed. Baden-Fuller,C.andHaefliger,S.,2013.Businessmodelsandtechnological innovation.Long range planning,46(6), pp.419-426. Beardwell, J. and Thompson, A., 2014.Human resource management: a contemporary approach. Pearson Education. Bratton, J. and Gold, J., 2012.Human resource management: theory and practice. Palgrave Macmillan. Best, R., 2013.Market-based management. Pearson Higher Ed. Chwolka, A. and Raith, M.G., 2013. The value of business planning before start-up—A decision-theoretical perspective.Journal of Business Venturing,27(3), pp.385-399. Gatewood,R.,Feild,H.S.andBarrick,M.,2015.Humanresourceselection.Nelson Education. Higgins, R.C., 2013.Analysis for financial management. McGraw-Hill/Irwin. Hutt, M.D. and Speh, T.W., 2012.Business marketing management: B2B. Cengage Learning. Jiang, L., Yang, Z. and Jun, M., 2013. Measuring consumer perceptions of online shopping convenience.Journal of Service Management,24(2), pp.191-214. Kotler, P., 2013. Marketing Management, millenium edition: Custom Edition for University of Phoenix.