BUSINESS PROCESS MANAGEMENT l ASSIGNMENT

Running head: MPM701 – BUSINESS PROCESS MANAGEMENT
MPM701 – BUSINESS PROCESS MANAGEMENT
Name of student
Name of university
Author’s note:

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MPM701 – BUSINESS PROCESS MANAGEMENT
Table of Contents
Problem Analysis...........................................................................................................2
Problem identification................................................................................................2
Causes and consequences of problem........................................................................2
Capabilities gap..........................................................................................................2
Performance gap.........................................................................................................3
As-Is process model...................................................................................................4
Project scoping diagram.............................................................................................5
Proposed Solution..........................................................................................................5
Business process architecture.....................................................................................5
To-Be process.............................................................................................................6
To-Be process model..................................................................................................7
Key aspects.................................................................................................................7
Organisational structure.............................................................................................8
References......................................................................................................................9

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MPM701 – BUSINESS PROCESS MANAGEMENT
Problem Analysis
Problem identification
The immediate problem in the business is the improper inventory management of the
company. No dedicated staff is present in the organization for monitoring the inventory level
of the organization and it leads to the lack of proper information about the stock of the
company and the customers are not being provided with the products that are required
immediately. When any customer has placed the order of the watches, and the product is not
present in the organization then it is needed that the company first creates a purchase order
for the products and gains the product. The customer is made to wait for significant time and
till the company has the product in their possession, they are not able to deliver the products
to the customers. The leads to significant customer dissatisfaction and revenue of the
company is also decreased.
Causes and consequences of problem
The main cause of this issue is the lack of dedicated staff for monitoring the inventory
level of the company. The consequence of this issue is that the customers are not being
provided with the products immediately whenever needed. There is significant increase in the
customer dissatisfaction from the company.
Capabilities gap
Category Current
State
Desired
State
Gap
Identified
Corrective
Actions
Priority
(L,M,H)
Organizational Sales order
form is kept
in the box in
Proper
management
of the sales
Feasibility of
any other
alternative is
The
company
needs to
H

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MPM701 – BUSINESS PROCESS MANAGEMENT
office with
no security
order form
for any
future
reference
minimal introduce
proper filing
cabinet for
various
categories of
sales order
form.
Departmental No proper
IT
department
is present in
the company
for
managing
the IT
requirements
The desire is
to possess an
IT
department
who have
proper IT
expertise and
could handle
all the IT
requirements
.
Third party
vendors are
required for
providing
the IT
solutions in
the company
The
proposal is
made to the
company to
implement a
competent
IT team.
H
Performance gap
The main performance gaps in the present business model of Ben’s Omnicrons Pty
Ltd are as follows:
Improper management of the sales order form: The company does not have proper
methods of managing the sales order form that are placed by the customers in the company.

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MPM701 – BUSINESS PROCESS MANAGEMENT
The staff in the sales department are required to manage all the sales order forms in the boxes
that could be easily misplaced or stolen and it would lead to significant loss in the company.
Lack of transparency among the departments: The company does not have any
centralized platform for ensuring the proper information sharing among the various
departments. Without proper information sharing, various departments of the company are
not able to send the appropriate acknowledge to the departments from where any information
has been gained.
As-Is process model

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MPM701 – BUSINESS PROCESS MANAGEMENT
Project scoping diagram
Proposed Solution
Business process architecture
Business process architecture could be described as overview of the set of business
processes that effectively reveals the inter-relations that might be extended with the
guidelines for determining the several relations among the business processes (Sabri, Odeh
and Saad 2019). The implementation of proper process architecture offers the required
guidance for actual modelling of all the included business processes in the company
(Tbaishat 2017). The business process architecture not solely describes all the functional
decomposition of any enterprise value chain, but offers significant value streams displaying
the chains of the cross functional end-to-end business processes within operation of strategies
of the enterprise (Gonzalez-Lopez and Bustos 2019). It has been considered that the business
process architecture is significantly critical in all the works business process modelling

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MPM701 – BUSINESS PROCESS MANAGEMENT
whether it is the process automation or the process documentation (Ahmad, Odeh and Green
2018). The business process architecture mainly displays the collection of all the associated
activities of the business within any particular business functions (Dijkman, Vanderfeesten
and Reijers 2016). The groupings as well as the categorizations mainly depends on
framework of the business process that is adopted for the creation of the business process
architecture (Babar et al. 2019). Business process architecture would be specifically
beneficial for the Ben’s Omnicrons Pty Ltd as it would help the company to determine all
the business processes that are facing significant issues in the modern times and make
informed decisions on the proper mitigation plans for the issues. The complete business
process of the company would be efficiently determined using the business process
architecture and the working of the various departments of the business would be efficiently
determined.
To-Be process
The solution for the urgent problem in the company is the introduction of ERP system
that would help in streamlining of the various functions of the business. Specifically the
module, inventory management would help the company is managing the inventory at the
optimum level for ensuring that the products are constantly delivered to the customers who
have placed orders. It would eliminate the issue of checking the inventory of the company
constantly.

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MPM701 – BUSINESS PROCESS MANAGEMENT
To-Be process model
Key aspects
There are some crucial aspects of the ERP system been proposed and the business
needs to comprehend properly all the features for implementing the correct modules of the
ERP system. ERP offers completely integrated, intuitive platform using which the business
could analyse, conduct as well as monitor the major tasks that are significantly data driven
(Fredrick and Christopher 2019). The ERP system would allow complete automation of
various processes of the business. Automation would permit transparency among the various
departments. It could be analysed that the ERP system allows the analysis of data associated
to all the business operations that includes the client data, sales data, and production statistics.
Detailed reports are generated from the ERP system that are significantly intuitive, relevant
as well as actionable (Efe 2016). Along with this, it permits the total traceability, ensuring the
tracing of each of the errors, questionable processes as well as inconsistent process and it also

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MPM701 – BUSINESS PROCESS MANAGEMENT
allows the correction and preventions of various errors. Along with the tracking of tangible
objects, ERP system permits the information tracking. It mainly include the sales, the staff
productivity as well as the production statistics.
Organisational structure
CEO
(Ben Tennyson)
Accounting
(Ms. Loveto
Balance)
6 Employees
HR
(Ms Wanna
Hya)
3 Employees
Purchasing
(Ms. Justa
Gatheren)
6 Employees
Production
(Mr. Packin
Box)
12 Employees
Sales
(Mr. Gunna
Sellya)
6 Employees
Logistics
(Mr. Ken
Worth)
6 Employees
Inventory
department

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MPM701 – BUSINESS PROCESS MANAGEMENT
References
Ahmad, M., Odeh, M. and Green, S., 2018, November. Derivation of a Semantic Cancer Care
Information Architecture from Riva-based Business Process Architecture using the
BPAOntoEIA Framework. In 2018 1st International Conference on Cancer Care Informatics
(CCI) (pp. 152-164). IEEE.
Babar, Z., Yu, E., Carbajales, S. and Chan, A., 2019, June. Managing and Simplifying
Cognitive Business Operations Using Process Architecture Models. In International
Conference on Advanced Information Systems Engineering (pp. 643-658). Springer, Cham.
Dijkman, R., Vanderfeesten, I. and Reijers, H.A., 2016. Business process architectures:
overview, comparison and framework. Enterprise Information Systems, 10(2), pp.129-158.
Efe, B., 2016. An integrated fuzzy multi criteria group decision making approach for ERP
system selection. Applied Soft Computing, 38, pp.106-117.
Fredrick, K. and Christopher, D., 2019. Investigative analysis of CRM System
Implementation and the challenges attached to its integration into existing ERP System. From
an Organization Perspective: A case study of a Freight Forwarding Company in Sweden.
Gonzalez-Lopez, F. and Bustos, G., 2019. Business process architecture design
methodologies–a literature review. Business Process Management Journal.
Sabri, M., Odeh, M. and Saad, M., 2019. Incremental development of business process
architecture using the design science research methodology.
Tbaishat, D., 2017. Business process modelling using ARIS: process architecture. Library
Management, 38(2/3), pp.88-107.