Business Process Management

Running head: BUSINESS PROCESS MANAGEMENT
BUSINESS PROCESS MANAGEMENT
Name of student
Name of university
Author’s note:

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BUSINESS PROCESS MANAGEMENT
As-Is Diagram
Proposed solution
Importance of business process architecture
The business process architecture is essential for gaining the valuable insight
regarding the present business process and the functioning of the present business scenario
(Chang 2016). The present problem and the most urgent problem is the inefficient ticket
reservation system of the airline that is creating several difficulties for the common people
while making any ticket reservation. The lack of the personnel in the airport ground is
creating the problem of improper conveying of the information regarding the ticket
availability. This is creating the loss of customers for the company as the people are not
satisfied with the services that are provided by the company and it led to the loss of revenue
of the company. The lack of proper ticket reservation system is creating significant issues for
the sales team as it is not possible for them receive the bookings and the ensuring the proper

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BUSINESS PROCESS MANAGEMENT
seating arrangements. It would be significantly for the Tulloch Air as it would help the airline
to understand the gaps in the business process and the sector where the effective
improvement is required.
Description of To-Be process
The To Be process is the predicted business process of the business that would be
gained after the business process re-engineering (Hammer 2015). The To-Be process of the
business process would help in implementing the mobile application for allowing the ticket
reservation using the mobile devices along with additional security compared to the websites.
The application would be added with the ERP that would help in updating the seats in the
database of the Airline instantly and allowing the faster processing of the transactions. It
would help in simplifying the procedure for the sales team as they would have the updated
information in real time. In the proposed solution, the ERP is used for maintaining the record
of the tickets reserved and the transaction details for future use. It updates the information of
the database instantly for allowing the access to the accurate information for the sales team
who need the updated information for providing the accurate information to the customers
who wish to book any ticket from the ticket counter in the airport.