Business Process Management

This report aims to discuss the business process reengineering of the Tulloch Pty Ltd. The business process architecture helps the organisation to maintain the proper business process and the various functions of the business. The organisations are consistently faced with the requirement of changing. The changes could grow to be essential as the result of the new regulations, emergence of innovative methods of dealing with the business processes or the market demands. The productivity could be increased by the utilisation of the BPM. It could enable the automation of the repetitive elements in the regular workflows. The improvements in the process such as the removal of the bottlenecks, elimination of the redundant stages and the implementation of the parallel processing stages could easily be accomplished with the BPM.

Running head: BUSINESS PROCESS MANAGEMENT
BUSINESS PROCESS MANAGEMENT
Name of student
Name of university
Author’s note:

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Executive summary
This report aims to discuss the business process reengineering of the Tulloch Pty Ltd.
the business process architecture helps the organisation to maintain the proper business
process and the various functions of the business. The organisations are consistently faced
with the requirement of changing. The changes could grow to be essential as the result of the
new regulations, emergence of innovative methods of dealing with the business processes or
the market demands. The productivity could be increased by the utilisation of the BPM. It
could enable the automation of the repetitive elements in the regular workflows. The
improvements in the process such as the removal of the bottlenecks, elimination of the
redundant stages and the implementation of the parallel processing stages could easily be
accomplished with the BPM.

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Table of Contents
1.0 BPM and strategy.....................................................................................................2
1.1 Business process management.............................................................................2
1.2 Benefits of business process management...........................................................2
1.3 Value chains and business process management.................................................3
2.0 Problem analysis......................................................................................................3
2.1 Capabilities gap....................................................................................................3
Performance gap.........................................................................................................6
As-Is diagram.............................................................................................................7
Process flow problems...............................................................................................7
Project scoping diagram.............................................................................................8
3.0 Proposed solution.....................................................................................................9
Business process architecture.....................................................................................9
To-Be process...........................................................................................................11
Organizational structure chart..................................................................................12
4.0 Solutions considerations.........................................................................................12
Considerations that might impact.............................................................................12
Implications..............................................................................................................13
Bibliography.................................................................................................................14

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1.0 BPM and strategy
1.1 Business process management
The aspect of the business process management could be defined as the discipline in
the management of the operations where the people utilise the various tools for discovering,
modelling, analysing, measuring, improving, optimising, and finally automating the business
processes. The BPM solely focusses on the improvement of the performance of the
corporation by the management of the business process. The BPM could help the Tulloch Air
by the automation of the business processes of the company which could increase their
productivity and lead to the increase in the revenue.
The productivity could be increased by the utilisation of the BPM. It could enable the
automation of the repetitive elements in the regular workflows. The improvements in the
process such as the removal of the bottlenecks, elimination of the redundant stages and the
implementation of the parallel processing stages could easily be accomplished with the BPM.
The business strategy of being customer focus would be easily achieved using the BPM. With
the implementation of the leaner processes and the increased productivity, the employees are
increasingly focussed on the customer and the requirements of the customer. The internal
environment of the employees organisation to be increasingly customer focussed could be
achieved.
1.2 Benefits of business process management
There are several benefits that could be gained by the Tulloch Air from the business
process management. The organisations are consistently faced with the requirement of
changing. The changes could grow to be essential as the result of the new regulations,
emergence of innovative methods of dealing with the business processes or the market
demands. The BPM provides the flexibility in the designing of the processes. With the BPM

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implemented in the organisation, the structuring of the organisation could be easily modified
and altered as per the new requirements of the businesses.
1.3 Value chains and business process management
The value chains are the collection of the activities that is performed by any firm
operating in any particular industry performs for delivering the valuable service or the
product for their market. This concept emerges from the business management. The notion of
value chains is majorly based on the view of the process of any organisation, the notion of
viewing the manufacturing organisation as the system comprising of the subsystems with
each of the inputs, outputs and the process of transformation. The inputs, outputs and the
transformation process includes the acquisition and the consumption of the resources, which
are the labour, money, materials, building, equipment, administration, land as well as the
management. The value chains could be enhanced by the segmentation of the processes using
the BPM that could be monitored and maintained properly for improving the productivity of
the organisation. The Tulloch Air could use the BPM for segmentation of the complete
supply chain process which would provide the company with the valuable insight about the
working of the each stages of the organisation.
2.0 Problem analysis
2.1 Capabilities gap
It has been discovered afterwards the extensive analysis was conducted that there are
several problems in the departments of the organisation. The major capabilities gap of this
organisation has been briefly discussed in this table:
Category of
gap
Present
conditions
Desired
state
Identified
gaps
Actions for
correcting
Priority
(L,M,H)
Team In the teams The The gap that This issue L

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of the
organisation,
the major
gap that was
discovered
that the
number of
the flight
crews are
significantly
less than the
expected.
organisation
intends to
employ the
sufficient
number of
the flight
crew
members
could be
identified
from the
present
condition and
the desired
state is that
the
unavailability
of the skilled
and
experienced
flight crew
members.
could be
resolved by
the hiring of
the
experienced
flight crew
members in
the
organisation
for working.
Organizational The
organization
requires to
pay for the
services that
are offered
by the third
party
transport
service for
the freight
The
company
wishes to
reduce the
charges of
the freight
forwarding
for the
customers of
the Airline.
Feasible
arrangement
could not be
discovered
This issue of
the freight
handling
must be
provided by
the Airline
itself that
would
eliminate the
extra cost of
the company

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forwarding. for freight
handling.
Departmental This
organisation
does not
possess the
dependable
IT
department.
The
company
desires that
proper tools
are provided
to the IT
department
for
improving
their
handling
skills and
the
management
of the IT
department.
The
infrastructure
of the
organisation
is provided
by the third
party
organisation
and this
creates the
sense of
dependency
on the third
party
providers.
It could be
recommended
to the
organisation
to provide the
required tools
to the IT
department so
that the
department
does not face
anymore
difficulties.
H
Organisational The paper
invoices are
presently
being
submitted to
the
organisation
The
company
now desires
that the
invoices are
submitted by
the suppliers
It could be
recommended
to the
organisation
to build the
system for
allowing the
This issue
could be
stopped by
extensive
practising of
submitting
the invoices
L

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by the
suppliers.
to the
organisation
directly.
direct
submission of
the invoices
to the
organisational
system.
to the system
directly.
Performance gap
The gaps in the performance in this present business model of the company could be
described as the:
Performance monitoring or the evaluation of performance: There is required a
proper system for monitoring the performance of the organisation that would help the
organisation to store the performance data in the system and analyse the backlogs of the
employees in their tasks. It could be also discovered that this organisation creates the lags in
the performances regarding the business and the billing efficiency.
Job creation: It is required by the organisation to implement the proper job profiles
for the employees of the organisation as they do not possess adequate resources and it is
required to outsource the jobs to any third party vendors.
Coaching and facilitating: The scope of the training and the coaching has been not
implemented efficiently by the organisation. It has been discovered that there is significant
lag in the department of the flight attendants as well as the IT department and the
organisation requires the highly trained and experienced professionals in these specific
departments.

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As-Is diagram
Process flow problems
There are several issues that the business is facing in the present business process.
Some of the problems that are being faced by the organisation are:
 Restricted number of the aircrafts that are causing the significant errors in the
schedule for this organisation.
 Third party organisation is handling the freight booking of the company
 The efficient IT department of the organisation is missing

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 Because of the catering service, there are several delays in the flight departure
 Significant wastage of capital because of the immense payments done for
executing the simulations due to the fact that airline support staffs are missing
Project scoping diagram

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3.0 Proposed solution
The proposed solution is designed for improving the scheduling process and the
payment process. In the scheduling process, the mechanism is only executed afterwards the
checking of the payment is done by the system and allocation of the seating is already made
in the flights. Additionally, the revision and enhancement of the catering process is also
required to be done, which would help in maintaining the scheduling of the flight as well as
the customers might not miss the chance of having the meals on the flight. Therefore, with
the implementation of the new solutions, the company would gain significantly in their
revenue.
Business process architecture
The business process architecture could be referred as the process of the architecture
where any organisation trails the hierarchical model for the development. These particular
architecture follows the form of the visual and they are commonly developed in the various
layers. On the basis of the blueprint, there is the development of the architecture that is
included in the business process. With the implementation of the appropriate business process
architecture, the business could be benefited with the discovering as well as the documenting
of the process for the development of the business architecture. Along with the visualisation,
the business process architecture could be utilised efficiently for the mapping of the process
that is associated with the strategic objectives.
The main intention for developing the blueprint is the guiding all the decision makers
in having the executive strategy. The two or three high level processes are utilised for
creating the blueprint. This particular architecture ensures the effective visualisation as well
as the appropriate tool for the management. The major importance of implementing the
business process architecture could be considered that it provides the enhanced method of

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management of the resources comprised within the organisation. The assessment of the main
functional requirements associated with the organisation could be done effectively. This
technique provides the efficient method of the creation of the accumulating result, which
ensures the appropriate delivery of the value. The enterprise level could be perceived as the
layer, which primarily focusses on the manner using which the undertaking of the project is
done. The crucial features of the business process architecture could be understood as that it
offers the enhanced interaction for the customer with the utilisation of the external
environment of the business and it comprises of the enhanced framework of the business
process. It grows to be simplified in identification of the strategic intent of the organisation
using the appropriate business process. it grows essential to implement the core processes
with the enhanced level for allowing the offering of the enhanced process towards the
organisation.
The segmentation of the business process architecture is done into several segments
that involves the implementation level, business process level as well as the enterprise level.
It also offers the enhanced framework to execute the alteration of the priorities and it also
includes the development of the improved process of foundation for the improvement. It also
offers the enhanced method of the defining of the activities, which are required for this
structure. Along with this, the business process architecture implements the enhanced
criterion for the having of the process executed successfully. After the execution of this step,
the efficient goal of the business process is processed and generated.

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To-Be process

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Organizational structure chart
4.0 Solutions considerations
Considerations that might impact
While the reengineering of the business process is being executed, the Tulloch Airline
might face some difficulties in the implementation of the improved business processes. Some
of the considerations could be:
Lack of proper education and training: The issue that could be faced by the
organisation while the business process is being improved is the proper training and the
awareness regarding the requirement of the reengineering. It could lead to the failure of the
business process reengineering.
Resistance within the organisation: As soon as the idea of the business process
reengineering is presented in the organisation, it could lead to the issue of the hesitation
among the employees and the management. The BPR results in the modification of the

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various processes and the functions, which were previous easily comprehended by the
employees might not be so easy to understand and significant time is required by the
employees in getting accustomed to the new process. Although, the activities of the BPR
could be driven by the responsible persons of the organisation, the required help could not be
provided by the supervisors as they might be significantly hesitant in the delivering of the
required knowledge.
Implications
The major implications of the recommended solution could be perceived as that
significant benefit could be achieved by the employees of the organisation and the business
could gain immense revenue from the modified business process. The common platform
would be implemented within the organisation that would help in the simplification of the
business process of the organisation. It has been observed that the introduction of the
common platform within the organisation could enhance the interaction conducted among the
various departments of the organisation.

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