Business Process Management: Role, Approaches, and Risks

Running head: BUSINESS PROCESS MANAGEMENT 1
Business Process Management
Introduction
In the present business, the setting has become a common practice for organizations to
employ new coordination as well as alignment models to expand both individual and group
logistics in addition to the product to maximize the entire business competitiveness.
Accordingly, all these efforts are to make sure that the business can get a greater and better
share of the market and at the same time deliver the best value to consumers. Therefore,
Business Process Management has become a vital strategy for creating and developing a
competitive advantage by monitoring and streamlining the process in an organization. As a
result, in the present world, the most employed business process models comes a Supply
Chain Management side through which companies are creating a society of autonomous
entities to work together by coordinating and aligning their logistics as well production value
chains and related information systems (Ayers, & Odegaard, 2017). Most of the exemplary
industries like the automotive, textile and pharmaceuticals only to mention a few have greatly
benefitted from the integration and standardization of business process management
information systems in their operations. Consequently, the Supply Chain Management (SCM)
has come out to be one of the outstanding business processes that improve business processes
by enhancing the relationship between suppliers, customers, and companies.
The Role of Business Process Management in Organizations
Accordingly, the capacity to combine the business process management (BPM)
practices play a significant aspect in the driving an organizational value through a process
advancement culture (Bhardwaj, 2016). Regardless of the BPM approach use, this practice
has a range of benefits to an organization such as:

BUSINESS PROCESS MANAGEMENT 2
Productivity improvement: BPM is known for facilitating the automation of most of
the repetitive components within constant operations. Subsequently, the automation of
business processes comes with numerous improvements such as removal of bottlenecks,
eliminating of redundant stages and introducing of parallel processing. As a result, these
advancements enable employees to take less time on certain activities because major support
operations would have been handled. Consequently, this process then translates into
increased productivity and reduced waste.
Agility: Companies face the constant need for change due to the growing market
demands and emerging working operations. The primary aspect of business process
management is that it has made it possible for the design of producers that are flexible.
Consequently, with the help of BPM, it has made it much flexible to make changes to
business processes at a minimal cost (Bhardwaj, 2016). Similarly, BPM has enabled easy
customization that is suitable to the business requirements.
Efficiency and reduced risk: The visibility of business processes makes it possible for
organizations to focus on inefficiencies. Since BPM provides firms with the opportunity to
work more effectively, corporations are in a better position to save their resources. Therefore,
BPM leads to the creation of well-designed, implementable and monitored processes that are
capable of reducing risks related to fraud.
Customer oriented: Through learning processes and advanced productivity,
employees have a better chance to concentrate on clients. Subsequently, that means that there
will be an increased ability to quickly respond to customer’s proposals, provide fast solutions
and quick customization. Certainly, the usage of BPM in organizations brings technology and
people together in a manner that leads to increased customer gratification (Christopher,
2016). Accordingly, the application of BPM in organizations has made it possible for

BUSINESS PROCESS MANAGEMENT 3
employees to focus on activities which deliver the right outcome for shareholders and
customers.
Satisfaction of employees: BPM helps to remove most of the red tape within
organizations to allow employees to concentrate exclusively on their work because the
process is automated to cut down on the repetitive operations making easy access to
information. As a result, BPM leads to improved productivity and a jovial workforce.
Enhance consistency, transferability, and repeatability: With business process
management systems, every task gets implemented in the manner that is well planned and
designed. BPM helps to identify and address identical problems once and for all regardless of
the change of roles. Similarly, BPM is used to unmask exceptional circumstances as well as
responses and make sure that they are handled most appropriately.
Technology integration: BPMS bridges the communication gap that exists between
business users and information technology as a result of the employment of standards such as
Business Process Modelling Notation (BPMN). Certainly, BPM has made it possible to
integrate technology in the business since it does not concentrate on “application” but solely
focus on “processes” in addition to the applications which support these processes.
Measurability: With the use of BPM, all processes can be measured end-to-end and
expected comparisons carried out on the results. Thus it helps to manage processes and
individuals. The implementation of BPM alongside technology gives analytical and reporting
tools which are significant for making managerial decisions (Mangan, Lalwani, & Lalwani,
2016). As a result, the automotive business has been able to streamline and also quantify the
way it undertakes its process which has supported the Australian automotive industry by
optimizing its operations.