Business Process Management

Running head: BUSINESS PROCESS MANAGEMENT
Business Process Management
Name of the Student
Name of the University
Author Note:

BUSINESS PROCESS MANAGEMENT1
Table of Contents
Issues being Considered..................................................................................................................2
Best Practices Employed.................................................................................................................3
Description of How Best practices which can be applied to process and method of addressing it.3
Description of possible advantages and any other issue addressed at the same time......................5
Any disadvantage.............................................................................................................................5
References........................................................................................................................................6
Appendix..........................................................................................................................................7

BUSINESS PROCESS MANAGEMENT2
Issues being Considered
The majority of the task done in Swinburne logistics can result in various kind of human
error. The present business process is considered to be very slow in comparison to another kind
of competitors in the present market (Rosemann and vom Brocke 2015). The first issue can be
stated as the user task, which requires an operator to make a call to customer. It is all about
making information concerning the delivery date. The second issue which is being considered is
the floor supervisor who needs to make a record of job into the SJD manual at the time of
manifest that can result in human error (Noe et al. 2017). The third issue that is being taken into
account is the delivery status of the good. The last issue that is being considered is the
undelivered goods that require to send the whole thing back on the same day.
Customer Call: All the required communication between the two that is operator and
customer is done through phone call. This particular step is considered to be very much
unproductive.
Update SJD: In the current business scenario, the given manifest is received as per the
file, and all the required data is entered into the SJD in manual way by the floor in charge
(Mendling et al. 2018.). If anyhow the given information is manifest, it is the sole responsibility
of the floor supervisor for making contact with the customer to complete the given information.
Undelivered Goods: In any business, undelivered goods are needed to be delivered back
to the required warehouse. Undelivered goods can come into picture for a list of reason like
traffic and unavailability of the customer.
Delivery Status of the goods: Currently, the delivery status of the goods is not updated on
both the portal that is customer and organization.
Best Practices Employed
Description Best
Practice
Solution Advantages Disadvantages
Delivery
status of
control It is mainly done
through addition of
department that can
Swinburne
Logistics can
easily skip the
For carrying
quality checks,
there is a need of