Business Process Management

Running head: BUSINESS PROCESS MANAGEMENT
Business Process Management
Name of the Student
Name of the University
Author’s note:

1BUSINESS PROCESS MANAGEMENT
Executive Summary
The report reflects that the description of the current processes in the Swinburne Logistics
Group. The report shows that the warehouse has many issues regarding proper data flow and data
integrity. As the warehouse processes are done manually, the organization management does not
have much control over the warehouse. The issues in the warehouse are affecting the scheduling
of deliveries that is leading to customer dissatisfaction. The current processes like contract sign,
delivery and few more has been provided into the appendix. The sub-processes are also
displayed.

2BUSINESS PROCESS MANAGEMENT
Table of Contents
Introduction:....................................................................................................................................3
1. Assumptions:...............................................................................................................................3
2. Issues with the Existing Processes:..............................................................................................4
3. BPMN Diagrams:........................................................................................................................5
4. Steps for Process-Redesigning:...................................................................................................7
Conclusion:......................................................................................................................................9
References:....................................................................................................................................10
Appendices:...................................................................................................................................12

3BUSINESS PROCESS MANAGEMENT
Introduction:
The business process model can be referred to the visualization of organization business
processes through graphical representation. The business process model and notation is used for
capturing and graphically displaying the current and proposed business processes in an
organization. The current process representation is known as the AS-IS model and the proposed
new process representation is known as the TO-BE model. The process analysis and modelling
allows an organization to identify the gaps in the current process and how those gaps can be
removed from the processes. In order to increase the effectivity and reduce the production time,
the organizations consider applying the concept of business process reengineering. Through the
business process reengineering, organizations can reduce the cost of operational processes and
also implement better communication between internal staff along with external staff.
The report is collection of information of current processes of the Swinburne Logistics
Group. In addition to that the report also shows which the key issues in the business processes
are. The selected organization is a very famous name among the logistic providers in the Asia
Pacific region. Many assumptions have been made for completing the report. A detailed
description on the concept of business process reengineering steps is also given in the report.
1. Assumptions:
The most important factor in the report was to make adequate assumptions regarding the
business processes. It is assumed that the warehouse does not have a complete independent
system that can track all of its work. The main system is installed in headquarter and only an
extension of it is available in warehouse of Swinburne Logistics Group. Each and every staff of
the warehouse share the operations related information through the paper based reports and