Business Process Management

Running head: BUSINESS PROCESS MANAGEMENT
Business Process Management
Name of the Student
Name of the University
Author’s note:

1BUSINESS PROCESS MANAGEMENT
Executive Summary
The report reflects that the description of the current processes in the Swinburne Logistics
Group. The report shows that the warehouse has many issues regarding proper data flow and data
integrity. As the warehouse processes are done manually, the organization management does not
have much control over the warehouse. The issues in the warehouse are affecting the scheduling
of deliveries that is leading to customer dissatisfaction. The current processes like contract sign,
delivery and few more has been provided into the appendix. The sub-processes are also
displayed.

2BUSINESS PROCESS MANAGEMENT
Table of Contents
Introduction:....................................................................................................................................3
1. Assumptions:...............................................................................................................................3
2. Issues with the Existing Processes:..............................................................................................4
3. BPMN Diagrams:........................................................................................................................5
4. Steps for Process-Redesigning:...................................................................................................8
Conclusion:....................................................................................................................................10
References:....................................................................................................................................11
Appendices:...................................................................................................................................13

3BUSINESS PROCESS MANAGEMENT
Introduction:
The process modelling or business process modelling provides a graphical visualization
of business processes (Milani et al. 2016). The business processes are the internal or external
tasks of an organization that is either executed automatically or with the intervention of the
human. The process modelling allows the organizations to identify the gaps in the organizational
processes and provide an acute element for effective management of business processes. The
process models can be categorized into two parts called, as-is process and to-be process (Chang
2016). The business process re-engineering is the activity of regenerating core business
processes with the objective of increasing the quality of product, productivity and reducing the
cost of operations. The As-Is model is created to capture the current processes of an
organization.
The report is created based on the information of Swinburne Logistics Group. The
organization is one of the leading integrated logistic provider in the region of Asia Pacific. The
report has included the assumptions made during process model creation along with the issues in
the current process. The report also provide a detailed general description of business process
redesigning. The diagrams have been created based on the information provided and assumptions
made through experiences.
1. Assumptions:
The biggest assumption made during the business process reengineering is that the
warehouse department works through the paper based information. Each of the information
shared among the internal employees of the warehouse of Swinburne Logistics Group is done
manually. That is why the organization is facing problem with keeping the warehouse data