Business Process Management: Reflection Report and Case Study

Running Head: BUSINESS PROCESS MANAGEMENT 1
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Course
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Running Head: BUSINESS PROCESS MANAGEMENT 2
BUSINESS PROCESS MANAGEMENT
Part B: Individual Reflection Report
Introduction
Business process Management (BPM) being a broad management discipline it deals with
upscaling the performance of an organization by making improvement, managing and controlling
of business processes. It comprises of techniques, methods and software which are important in
all its stages of process lifecycle which includes design, analysis, control and enactment. Greater
flexibility, fast execution, increased accuracy reduced investment and cost savings are some of
the targeted performance benefits by BPM.
BPM is critical to organizations since it helps in understanding business operations,
facilitating designing of products and services, promotes stakeholder engagement, enhancing
organizational change and also communication based on internet.
Module reflection and learning
Module 1 covers: Business process model which comprises of several activity models
and particular constraints while executing them e.g. quote to order, order to cash, procure to pay,
etc. Pillars of BPM which are people, process and technology. BPM development which involves
functional organization, process thinking, the Rise and Fall of BPR, technology advancement
e.g. ERP and WfMSs systems. BPM life cycle which consists of design and analysis,
configuration, enactment, evaluation and also, administration and stakeholders. Business process
levels which composes of organizational and operational business processes.
Module 2 covers: it deals with drivers of BPM projects and opportunities. The interests in
BPM are to be able in responding to market change fast and with agility, better understanding of
business processes and be able to change them quickly, and elements of core business process.
Key BPM capabilities such as leveraging for efficiency, responding faster and managing change.
Basic components of BPM which comprises of modeling and simulation, business activity
monitoring (BAM), rules and pre-built frameworks, content-centric processing, collaboration
between people and process automation. The Ten principles of good BPM which are principles
of context awareness, continuity, enablement, holism, institutionalization, involvement, joint
understanding, purpose, simplicity and technology appropriation. BPM drivers and triggers
related to organization, management, employees, customers, products and services, process and
information technology.
Module 3 covers: Business process analytics which involves the using of tools and
techniques for the purpose of turning data into business insights making it meaningful. Types of
analytics consist of descriptive, predictive and prescriptive analytics. There is also traditional
analytics, big data analytics and excel power user. Key BP analytics includes core competency,
supply chain and, project and program analytics. Some of the commonly used business and
analytical tools are spreadsheet (current in-use), databases, purchased information, gathering

Running Head: BUSINESS PROCESS MANAGEMENT 3
from business social media, regressions, statistical tools, modelling, Oracle, SAP and salesforce.
Main BPI methods which contains Business Process Re-engineering (BPR), process mapping,
Six Sigma and benchmarking.
Module 4 covers: Enterprise system, ERP system, ERP phases/Life cycle, ERP and E-
Business, ERP business objectives, ERP implementation, ERP monitor and control, ERP
customization and configuration, challenge of ERP, ERP evaluation and its tools.
Case study and presentation reflection
In the presentation, it is describing the background and adoption of BPM techniques
which were used in small businesses and organizations. Automation of manual business process
and procedures was one of the common practice of the study. Improvement of the corporate
functions of the businesses was the main focus. The case for the small and medium sized
organizations was about services of outsourced management accounting.
A great percentage of business in Australia is contributed by the small business which
consist of not more than 20 employees. The business process which was designed for the purpose
of business long-term viability and competitiveness is in pilot phase and the final full suite is
offered to the clients.
During the application of BPM, implementation of process infrastructure was done to
research the small business effectiveness. This involved preparing a process governance
framework, process architecture, modelling of the core service delivery processes, developing of
pilot process and procedures library, and demonstration of a system for resource allocation.
BPM methodologies were used for smaller organizations which have simpler structure
and deviates from the ones used in larger businesses traditionally, and this method in minimizing
complexities for the firm.
Compering the consistency in quality and time maintenance with the rivals was one of the
adoption technique used in business processes of the small organizations. Labor management
which involves minimizing labor costs would help in gaining competitive advantage.
Technology implementation such as workflow and document management would be used in
which the ability is limited.
The consequences of the BPM adoption are process models and documentations for
training and reference purpose, assistance of having shared understanding of the system, resource
allocation which are beneficial to the organization.
For recommendation, Small stream development, research and considerations, delivery
techniques and specific implementation and demands are useful for achieving better focus of the
businesses.
For conclusion, the presentation was from a case study of a single business, which shows
application of BPM tools, techniques and technologies for small businesses with option of
exploring the sector further and potential developments. (Breyfogle III, 2014)