Business Process Management

This document provides an introduction to Business Process Management (BPM) and its benefits and shortcomings. It also discusses the BPM vs BPR lifecycle and the combination of BPM and BPR. The document further explores the foundations of BPMN and provides explanations and reviews of BPMN models. Additionally, it includes a section on calculating competitive offers. The bibliography at the end provides references for further reading. This study material is available on Desklib.

Running head: BUSINESS PROCESS MANAGEMENT
Business Process Management
Name of the Student
Name of the University
Author’s note:

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Table of Contents
1. Introduction to Business Process Management:..........................................................................2
1.a Benefits and Shortcomings:...................................................................................................2
1.b BPM vs BPR Lifecycle:.........................................................................................................3
1.c Combining BPM and BPR:....................................................................................................3
2. Foundations of BPMN:................................................................................................................4
3. Intermediate BPMN:....................................................................................................................5
3.1 Explaining BPMN Model:.....................................................................................................5
3.2 BPMN Model Review:..........................................................................................................5
3.3 BPMN Models:......................................................................................................................8
3.3.A Scenario 1:.....................................................................................................................8
3.3.B Scenario 2:......................................................................................................................9
3.4 Calculating Competitive Offer:.............................................................................................9
Bibliography:.................................................................................................................................11

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1. Introduction to Business Process Management:
1.a Benefits and Shortcomings:
Business Process Management Advantages: The business process management is
capable of allowing the organization to provide full control over their processes. The complete
control over the processes are very essential to implement changed and taking decisions. The
business process management provides an environment in which management can continuously
track information. The market is not stable and constantly changing over time. In such situation,
business process management can be used to adapt new changes in the market and make the
most out of current available advancements.
Business Process Management Disadvantages: The business process management needs
to be implemented by external expertise. Organizations has many important and sensitive data
related to each process. Updating a process requires revealing these crucial information to
outsiders. These data can be later used by the competitors or hacker to get access into the system.
The business process management does not always have clear goals.
Business Process Reengineering Advantages: The business process reengineering
provides a lot of ways of to recognize the waste. The business process reengineering encourages
organizations to include staff and other stakeholders of a process so that every input and output
can be accurately determined. The business process reengineering is capable of providing much
more complex solutions to a business. The business process reengineering is well known for
cutting down the costs and time of a process and increasing the profit.
Business Process Reengineering Disadvantages: The business process reengineering is
created from scratch. That is why the business process reengineering is more risk prone. The

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business process reengineering needs a lot of capital and time. If the organization is not sure
about the outcome or how much it is required for business then the outcome may not be as
effective as desired.
1.b BPM vs BPR Lifecycle:
The business process management has five phases. Among all the phases, the
optimization phase is exclusively made for the business process management. This phase is
responsible for calculating the affectivity and efficiency of the BPM outcome. However, the
tools and methods used in the optimization phase cannot support the outcome of business process
reengineering.
1.c Combining BPM and BPR:
The continuous improvement is a practice that repeatedly evaluates and updates the
process. The main purpose of continuous improvement is focusing on growth and establishing an
improvement culture. The business process management is used as the method of improving and
re-analyzing the existing processes. The slight change in the business process management is that
it is more focused on the techniques and tools for improving the process. The business process
management can be used in such situations where the required changes need to be done in small
time period. The business process reengineering is on the other hand is more concentrated on
implementing new processes within an organization. The business process reengineering is so
complex and time consuming that it can be used only those situations where change is extremely
needed. Based on the situations in which methods can be implemented, the continuous
improvement can apply business process reengineering and business process management.

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2. Foundations of BPMN:
Questions Answer
2.1 B
2.2 B
2.3 A
2.4 C
2.5 C
2.6 D
2.7 A, B and F
2.8 F and G
2.9 C
2.10 D
2.11 D
2.12 A
2.13 C
2.14 A

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3. Intermediate BPMN:
3.1 Explaining BPMN Model:
The proposed business process model shows how the process of checking a complaint
and processing the complaint is done. The process initiates when the responsible starts checking
for new complaints. The process will continue for two hours and automatically end if no
complaint is found. If a complaint is found then it will be processed as per the mentioned
conditions. Various events associated with the sub process is applied to the main process based
on the outcome of the compliant processing. Similar processes can be found in the customer help
desk.
3.2 BPMN Model Review:
Mistake BPMN Specification
Data object has message incoming flow
from message event
Data object cannot have message inflow
Data objet does not have a name Each data object should have a name
Improper use of gateway in insurance
evaluation
The gateways used in that lane does not describe
the scenario properly
Instead of intermediate catching event is
used intermediate throwing event is used
intermediate catching event is accepted in only
situations where process waits for specific trigger
Intermediate message event named
Updated Application Received does not
have message inflow from a process
A message outflow cannot be done from a pool
directly

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One ex-or gateway does not have
condition identifier labeled
Each ex-or gateway should have the condition
question as label
One lane in the university pool does not
have a label
Each lane must be labelled properly
One sequence outflow of an ex-or
gateway does not have label
Each sequence outflow should have label
Parallel gateway has been used to join the
housing and student loan processes
The parallel gateway can be used when the
processes are divided using parallel gateway
Reject application requires association
with the end event
End event must be in every end denoting process
Sequence flow to student pool Message flow is only allowed to communicate
between pools
Start event and end event are not same If message start event is used then message end
event must be used
The inclusive gateway used for deciding
between two conditions
If condition quantity is two then ex-or gateway
should be used
The sequence outflow does not have
proper labelling
x-or gateway must have yes or sequence labels
The x-or gateway has three outflow
sequence
The x-or gateway must have two sequence
outflow
Corrected Diagram:

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3.3 BPMN Models:
3.3.A Scenario 1:

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3.3.B Scenario 2:
3.4 Calculating Competitive Offer:
Sale price is $230,000.00.
Project Revenue is $222,801.00
Project internal cost is $180,617.00.
Duration of the project is 110 days.
The project team size is four workers and four materials. Working People are Managing
Analyst, Managing Analyst, Lead Analysts, Consultant Analysts, Young Analysts, Consulting
MA, Consulting LA, Consulting CA and Consulting YA.

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solutions. Enterprise Information Systems, 11(8), 1119-1153.
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business process noncompliance and its positive and negative effects: Empirical insights
from a case study.
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management and supply chain collaboration: effects on performance and
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