Business Process Management

This document discusses the benefits and shortcomings of Business Process Management (BPM) compared to Business Process Reengineering (BPR). It explores the differences between BPM and BPR, advantages and disadvantages of BPM and BPR, and the combination of both approaches. The document also includes a section on the foundation of BPMN and intermediate BPMN.

Running head: BUSINESS PROCESS MANAGEMENT
Business Process Management
Name of Student-
Name of University-
Author’s Note-

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Part A
1) Business Process Management
a) Benefits and Shortcomings of BPM vs BPR
There are many benefits and shortcomings of Business Process Management as well as
Business Process Reengineering. The difference between BPM and BPR are stated below in the
table:
Business Process Management Business Process Reengineering
BPM model automates as well as reuses all
the processes in the existing system
Helps in recreating the processes from the
given scratch
The risk in BPM is very low This risk associated in BPR is very high
The change in the BPM model is continuous The change is not continuous, change that is
done in BPR is a big change and the change is
radical.
There must be business as well as IT
collaboration in the system
The business as well as IT collaboration is not
mandatory in BPR
More than one process are taken
simultaneously
One major process is worked at a time.
This is less expensive This is more expensive.
Advantages and disadvantages of BPM:

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Advantages: BPM has agility which states the ability to give respond to all the
opportunities or the threats in a real time system. BPM also helps the customers to get the
product quickly. This helps a business to go quick in a market. All organization can capitalize on
the feedback for next product or any upgrade they want. BPM also has transparency that states
the working procedure of the processes as also states how the product work in each step and how
the technology is used. Transparency helps to increase communication with the organization and
increases the efficiency of work. BPM has also the ability to eliminate all the waste resource as
well as helps in identifying the best solutions used for utilizing the fund of the products
development.
Disadvantages: The drawbacks that BPM has is sometimes the implementation of BPM
fails dues to communication lack in the organization. In this management process, changes
effects both the customers and the workers irrespective of BPR.
Advantages and disadvantages of BPR:
Advantages: BPR program mainly helps to identify the wastes in a business process. It
eliminates the steps, workers or the items from the business process that are not important. This
helps in encouraging the employee input as well as the participation along with the workers who
are associated with processes. BPR helps to reduce the cost of carrying out the business process
by cutting down all the unnecessary steps as well as the time required for completing a process.
Working with the advance technology, BPR helps to save money for the company.
Disadvantages: BPR mainly requires investment specifically in technology. The outdated
technologies cannot be used in BPR program. This helps to reduce the error and increase the
efficiency of the system. All the businesses cannot use the program of BPR as the processes

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involved in BPR cannot be used by all the organizations. Another disadvantage that BPR can
make is all the workers cannot adapt the changes that happens due to BPR. There might also be
failure of management team in assisting the workers.
b) Phases of BPM discarded by BPR
Modeling, Monitoring as well as optimization are the three phases that are totally
eliminated from BPR. According to BPR, there is no particular one way to approach the
reengineering process. The three phases that is planning phase, design phase as well as
implementation phase are the three phases that are enough to carry out a process in a business.
The processes performed in BPR program are not monitored and the performance of the
processes are not measured in this particular program.
c) Combination of BPR and BPM
BPR as well as BPM are complimentary to each other while dealing with a process
instead of using it as a substitute. Both of them can contribute to value addition in an
organization. With the BPR, the vision as well as mission of the company is reconsidered as well
as redesigned. Combining both of them helps in changing the prevailing culture of the company.
2) Foundation of BPMN
Exercise Number Answer
2.1 b.
2.2 b.
2.3 c.
2.4 c.

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2.5 d.
2.6 e.
2.7 a, b, and d
2.8 b, f, and g
2.9 c.
2.10 a and d
2.11 d.
2.12 a.
2.13 d.
2.14 a.
3) Intermediate BPMN
3.1) The figure shows the complaint handling process of an organization or an enterprise.
The BPD diagram handles the complaints that comes from the customer in the system. They
have two options for a complaint they receive. Either they need to respond to the complaint or
they can wait for two hours and the loop continues up to 5pm. After 5 p.m. they leave the system
and go home.
In in sub system, there is an interrupting message that arrives the system and then the
message gets terminated. There is also an error which involves an instance that invokes the
escalation procedure.

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In the subsystem, new customer complaint is searched and if there is a complaint, there
comes an exclusive or that states two processes. Either the complaint will get respond or it will
wait for two hours and the process will end.
3.2) Mistakes in BPMN
Mistake BPMN Specification
The diagram shows that Application returned
to applicant throws the intermediate event
which is not the correct one.
The correct one should catch the event instead
of throwing it. The message that is received in
the Application returned to applicant should
be thrown to the external pool.
There should be two outflow in the exclusive
gateway that will state a yes or a no.
The only answer to exclusive gateway is yes
or a no.
The exclusive gateway has no label on it. As per the conventional specification of
BPMN, there should be a label on each
exclusive gateway.
For Evaluating Credit History and for the
process of Joining check housing, availability
in the diagram given is done parallel.
The processes should have exclusive gateway
for their joint.
There is no proper labels in the outflow
sequence of Inclusive gateway
There should be proper labels in the inclusive
gateway mentioned in the BPMN
The lane in the given diagram does not have
labelling.
According to specification of BPMN, there
should be labelling in the each of the lane in a
BPMN diagram.
The exclusive gateway in the diagram is not Labelling of the exclusive gateway is an

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labelled accordingly. important conventional way to draw a BPMN
model.
In rejection application, the sequence flow is
to be processed in the external pool of
student.
There should be a proper communication with
the external pool with the message events in
the diagram.
The sequence flow in the rejection application
in the diagram is not labelled as the eligible
condition.
The outflow sequence of exclusive gateway
should have two proper way, yes or no.
In the given BPMN diagram, the data objects
are not labelled.
As per the specifications, there should be
labelling on the data objects of a BPMN
diagram
There is no message inflow from the
intermediate event named as Updated
Application Received in the diagram
The message outflow is not done from the
pool. It cannot be directly connected with the
pool.
The start event and the end event is not the
same in the diagram.
In the diagram, there is message start, and
therefore a message end should be given in
the diagram.
In the insurance evaluation sector, the
gateway is not used properly.
There should be processes that are end
denoting and those should be connected with
the end event.
The end process of the diagram is the reject
application, but it is not connected with any
end process
There should always a process that demotes
the end and it should be connected with the
end event.

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There is a message inflow from the data
object of Prepare student housing form
Message outflow and inflow should not be
done with the data object.

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c. Modified BPMN Diagram
3.3 BPMN Diagrams

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a)
b)
3.4. Competitive offer for Runnings

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Bibliography
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Owen, M., & Raj, J. (2003). BPMN and business process management. Introduction to the new
business process modeling standard.
Wang, W., Ding, H., Dong, J., & Ren, C. (2006, June). A comparison of business process
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Logistics, and Informatics (pp. 1136-1141). IEEE.