Business Process Modelling

This document provides an overview of business process modelling, including the As-Is and To-Be processes, costing considerations, and a bibliography of relevant sources. It discusses the importance of business process modelling in improving efficiency and effectiveness.

Running head: BUSINESS PROCESS MODELLING
BUSINESS PROCESS MODELLING
Name of student
Name of university
Author’s note:

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BUSINESS PROCESS MODELLING
Table of Contents
As-Is process..................................................................................................................2
To-Be process.................................................................................................................3
Costing considerations...................................................................................................6
Bibliography...................................................................................................................8

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As-Is process
From the above process model of the SCIS, it could be observed that the process
initiates when any patient visits the hospital. It could be situation of emergency or normal
checkup of the patients. If the patient has come in for emergency, then they would be directed
to the specified doctor first, then their information would be stored in the patient database of
the hospital. If test of the patient is required then the patient would be transferred to the
pathology department for completing all the tests. When the tests are completed then the
reports are passed on to the doctor. If the doctor deems that any surgery is required then they
would prepare the patient for surgery and if the patient has come in for their regular checkup
then the checkup would be done. When the checkup is done then the report it passed to the
system where the information of the patient is stored and then invoice is prepared for the
patient. This invoice is provided to the patient for making the payment. The entire process
ends when the payment for the checkup is done.

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To-Be process
Stage Description
Login In this stage, the physicians, receptionist and
the nurse would login into the system. If the
login details are incorrect then message
would be displayed as unauthorised user and
if the details are correct then the users could
login into the system. This process is added
in the To-Be model as it was not followed
earlier in the As-Is model. The login
function allows the securing of patient data
in the database of the organisation.
Create new record In this stage, the receptionist creates new

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record of the patients and submit to the
database. This process is added in the To-Be
model. It helps in storing the personal
record of the patients in the database.
Create new problems The physicians and the receptionist inputs
the problems of the patient into the system
for creating record. This process is added in
the To-Be model. This process helps the
doctors to easily identify the problems as it
has been conveyed to the physician.
Create visit A visiting form is created for patient for
recording the visits in the hospital. This
process is added in the To-Be model. It
helps in maintaining the record of each visit
of patient.
Edit record If any of the patients have checked out the
hospital then the visits would be updated for
storing the details of the current visit. This
process is added in the To-Be model.
Insert procedure In this stage the procedure for the problems
are set by the physicians for forwarding to
the doctors. This process is added in the To-
Be model. This process is better in the terms
of reliability and cost measure.
Finalise procedure In this stages, the record is completed and it

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is ready to be forwarded to the doctor
Access patients record In this stage, the physicians, nurses and the
receptionist could access the details of the
patients for providing the doctor with all the
required information. This process is added
in the To-Be model. It would help the
physicians in accessing the records of the
patients easily to identify the previous issues
of the patients.
Allocate pathology report In this stage, the pathology report is
received by the receptionist and then it is
included in the patient file for future
references. This process is added in the To-
Be model. In this process, the pathology
report would be sent to the doctor easily as
the doctor could access the central database.
It would eliminate the requirement of hiring
any personnel to deliver the reports.
Upload document and image The pathology report including document or
image is uploaded in the patient record. This
process is added in the To-Be model. It
would help in maintaining the previous
visits of the patients in the database.
Generate and print form In this stage, after the checkup, the
physicians and the nurses could print the

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pathology report and the doctor report. This
process is added in the To-Be model. In the
situation of any discrepancy with the
patients, the hospital would have the proof
of payment.
Generate bill In this stage, the bill for checkup is
generated and then printed.
Hold bill If the pathology is not received by the
physicians then the overall bill cannot be
processed and therefore the bill would be
put on hold. This process is added in the To-
Be model. If the bill is not paid, then time
would be provided to the patients to pay
bill.
Print bill After the pathology report is received by the
receptionist then bill would be generated by
the receptionist, physicians or the nurses.
This process is added in the To-Be model.
Costing considerations
Task Used
scenario
Duratio
n in days
Completed
instances
Average Minimum Maximum Total
cost
Hiring of
system
To-Be 6 days 222 $200 $200 $500 $800

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administrator
Implementing
server for
pathology
department
To-Be 31 days 243 $300 $300 $1000 $3500
Creating
database for
pathological
department
To-Be 45 days 267 $1000 $3000 $2400 $3000

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Bibliography
Aldosari, B., 2014. Rates, levels, and determinants of electronic health record system
adoption: A study of hospitals in Riyadh, Saudi Arabia. International journal of medical
informatics, 83(5), pp.330-342.
Clegg, A., Bates, C., Young, J., Ryan, R., Nichols, L., Ann Teale, E., Mohammed, M.A.,
Parry, J. and Marshall, T., 2016. Development and validation of an electronic frailty index
using routine primary care electronic health record data. Age and ageing, 45(3), pp.353-360.
Gagnon, M.P., Ghandour, E.K., Talla, P.K., Simonyan, D., Godin, G., Labrecque, M.,
Ouimet, M. and Rousseau, M., 2014. Electronic health record acceptance by physicians:
Testing an integrated theoretical model. Journal of biomedical informatics, 48, pp.17-27.
King, J., Patel, V., Jamoom, E.W. and Furukawa, M.F., 2014. Clinical benefits of electronic
health record use: national findings. Health services research, 49(1pt2), pp.392-404.
Landman, A.B., Redden, L., Neri, P., Poole, S., Horsky, J., Raja, A.S., Pozner, C.N., Schiff,
G. and Poon, E.G., 2014. Using a medical simulation center as an electronic health record
usability laboratory. Journal of the American Medical Informatics Association, 21(3), pp.558-
563.