Business Processing Model for Desklib Online Library

Running head: BUSINESS PROCESSING MODEL
Business Processing Model
Name of the Student
Name of the University

1BUSINESS PROCESSING MODEL
Table of Contents
Introduction: 2
Background of the Business: 2
Discussion on BPMN: 3
Business Process Model: 5
Description of the Model: 6
Conclusion: 8
Bibliography: 9

2BUSINESS PROCESSING MODEL
Introduction:
The study includes the description of the case study of buying and selling of second hand
books to the university students. The study illustrates the processes through the business process
modeling notation. The study also holds the narrative of the business case and the written
description of the developed BPMN model. In order to crate the process visualization, the BPMN
level 2 structure notation has been selected. The process describes that total five entities are
involved in the process.
Background of the Business:
The business is all about buying and selling of old books. The customer of the business
are the university students. As the organization are running their business within university
premise, they need to have a permit. This permit is gained through license fee. The organization
provide ten percent of the book price to university as a concession. In order to acquire the books
from the owner, the organization has to promote their business. The business promotion is done
through various ways like advertising in local magazines, posters and many more. The university
also assists the organization in the promotion by informing various people working in or with the
university. Communication is a big factor in this business as the owner and buyer of the books
must be contacted various times mainly regarding books and payments.
Delivering the books to the buyers is a crucial part of the business process. The
organization has selected courier services like DHL and FedEx for this service. These two
courier services are well known in their fields for good service. The reason behind choosing
good service providers is that, the organization will be able to provide service as per mentioned.
The hidden factor in this delivery service is that, if the delivery is not done within mentioned

3BUSINESS PROCESSING MODEL
time, the customers will blame the organization, not the courier service. The courier services will
be informed of the delivery address, buyer details with contact number and delivery date and
time. The organization will estimate the time for delivery based on the location of the delivery
address and the locality the customer address belongs to. The organization will charge the
customers based on the delivery charge in addition to cost of the book. The exception in this
process is that customer will not be charged if he/she buys a certain amount of books.
The courier service provider sends a bill to the organization for the service they have
provided. Once the organization gets the information that book has been delivered successfully,
they will pay the university and the owner of the book. For each transaction, the organization
will generate a receipt and an invoice. The university will send a receipt of payment they have
received. The owner will only sign a form that states that he/she has got the predefined
percentage for the book has been sold. After all the processes are done properly, the organization
ends the process of buying and selling a book.
Discussion on BPMN:
The BPMN or business process modeling notation is the process of representing the
current or proposed processes of an organization through visual models. The feature of the model
is that it supports the graphical notation representations of the processes within an organization.
This model is based on the UML’s (Unified Modeling Language’s) activity diagram (Stavrou et
al. 2014). The purpose of the business process models is to standardize the notations which are
easily understandable by the stakeholders of the organization. A standard Business Process
Modelling Notation (BPMN) provides businesses with the capability of understanding their
internal business procedures in a graphical notation and will give organizations the ability to
communicate these procedures in a standard manner. Furthermore, the graphical notation will