Business Report on Uber: Ethical Issues and Corporate Social Responsibility
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This business report analyzes the ethical issues faced by Uber and discusses the company's approach to handling them. It also explores the concept of corporate social responsibility and its impact on Uber's operations.
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BUSINESS REPORT
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Part a •Introduction •Explain ethical issue •How company can handle this ethical issue •Corporate social responsibility Part b •Normative •Descriptive Part c Ethical practices affect internally and externally Unethical practices affects internally and externally TABLE OF CONTENT
Business report refers to the framework that is used to examine the real situation or a case study and for this organization apply business theories and give various recommendations to improve the situation. The main purpose of making this report is to analyze and learn the facts related to the business scandals and for this give some suggestion so that they work very effectively and efficiently and work as a long term sustainability. Introduction
UberisoneofthefamousAmericanmultinationalride-hailing organization that offers services to their customers by using their smart phones.Itcanworkworldwideandhaveanumberofemployees approximately 22,263. Part A – Introduction
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Uber has many ethical issues that they face when they are at succession point. It has been subjected to many ethical issues and facing the lawsuits and some of this lawsuits are highlighted below. –It is one of the main scandal that was face by the Company is that many timesdriverscanfacetheproblemsfrompassengerssidelikethey misbehave, beat the drivers and also assaults of drivers. . -The main ethical issue that was face by the Uber is that the drivers are guilty with the sexual harassment of the customers who take the service of car. Explain ethical issues
Uber is one of the largest service companies in all over the world and because of this reason it is very important to resolve and handle all this situation so that customers and drivers both feel safe To handle this situation related to the passengers and drivers they follow a transparency. To handle this ethical issue company always improving their technology by meeting up different industries so that they provide brainstorm ways to create meaningful change. How company can handle ethical issue
Corporate social responsibility It refers to a self – regulating business model which helps individual and stakeholders in the organization to be socially accountable and also the public of the country. Carroll’s pyramid model in framing the answer ThismodelhelpstheUbertoknowtheir responsibility and at the same time make profits and revenues. Economic responsibility - Thisstep is concern with the responsibility of the firm at the time of producing product and services needed by the society and then sell to the people of the society to earn profits and revenues.
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Legal responsibility –In UBER, they can follow the rules and regulation related to their employees and drivers that they can fairly pay for their work without any complication and as well as for the customers they make them right to sue the case in any misbehave is conduct. Ethicalresponsibility–inUber,companycanfollowaethical responsibility as they provide a services of the car and the driver to their passengers at the same time in this passengers and drivers face many issues and because of this society can refuse to use it. Philanthropic responsibility –In this Uber can decide to spend the more money on technological improvement so that they can solve the customers and the drivers problems and for this they make some decisions which is very beneficial for future terms. Continue…
Continue… Claims of organization regarding the CSR and actual activities Important to align with global best practices–Uber is the long termplayerintheworldand followbothlocaland internationalguides,standards and the policies Accepts criticism and respond appropriately -In this company can face many criticism and trap under the many scandal that will affects its existence in the market.
Continue… Is the organization practice consistent with its claimed value Yes, If Uber can properly follow the claimed values related to the corporate social responsibility that its practice should be constant.
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Normative theory Ethical egoism -It refers to thatact which is determines individually and benefited the agent of doing it. Utilitarianism –In this Uber can make an ethical code of conduct by following corporatesocial responsibility, treateveryone withrespect, importanceto feedback that was given by the customers and the employees. Virtue ethics –In this leader can use the cameras or audio recording devices to track their employees so that they do not make any mistakes. And if they make some mistake than they alert the drivers so that they stop doing any misconduct. Part B Normative and descriptive
Descriptive theory Individual factor -In this Uber can focus on individual activities so that they earn more and more profits. In this they could understand the functions and laws so that they all benefitted the organization sustainability. They can share their account within the employees so that no one faces issues. Situational factor-In Uber the external situation suggest the ethical issue that focuses the global transportation technology. It can provide the ethical channels where everyone can share their problem step by step. Continue…
Internal stakeholdersEthical practicesUnethical practices EmployeesUber can make some ethical practices for their employees as they are drivers who provide services to the passengers. For them they follow a legal laws by giving equal pay to them. In unethical company cannot focuses the problems that was done by the side of the customers as they destroy the drivers vehicles and Uber cannot notice them. DirectorsIn this Uber can follow the ethical practice that is related to the directors in this they give them top priority and every employees and leaders can listen them. Unethical practices frim cannot make proper decisions and not properly focus on the activities. this will lead to loss for the business entity. ShareholdersInternally shareholders can follow code of conduct that is a social responsibility of them. This make them in this they majorly focus on the security then is important for the firm. In unethical terms they create a duplicate accounts by which they hired a employees to beat the competition. Ethical practices affect internally and externally
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External stakeholderEthical practicesUnethical practices CustomersIn ethical terms passenger safety is one of the prominent practice done by the Uber company. In unethical terms, sexual harassment done by theDriverswiththecustomersshowsbad image of the company. DirectorsIn this ethical terms related to the external factor directors can talk to their investors out of raising money from some other source. Inunethicalterm,directorscannotmajorly focus on the growing their image rather than effectively performing of task. ShareholdersIn ethical terms, they can invest their money by using proper laws and rules and regulations In unethical terms shareholders don’t focus on the firm benefits they only noticed that they get more and more returns which they invest in the business. Unethical practices affects internally and externally
From the above business report it is to be concluded that by making this project on Uber helps in enhancing the knowledge related to the company and its scandal and how this can be affect its revenue and the sales. It suggested the various factors like corporate social responsibility and by using this firm can reduce the problem and contribute towards the social responsibility byusing effective codeofconduct. It also shows the decision theory that includes two types like normative and descriptive where organization can shows their ethical values. At last it analyze the ethical and unethical terms by using internal and external factors. Conclusion
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