Business Report: Electronic Health Record (EHR)

Running head: BUSINESS REPORT
Part 2
Business report: Electronic Health Record (EHR)
Name of the Student:
Name of the University:

1BUSINESS REPORT
Table of Contents
1. Background Information..............................................................................................................3
1.1 Brief overview of doctor’s prcatices......................................................................................3
1.2 Challenges..............................................................................................................................3
1.3 Explanation of Electronic Health Records (EHR) and Electronic health Record vendors.
.................................................................................................................................................4
2. Executive Summary.....................................................................................................................4
3. Key recommendations.................................................................................................................5
4. Strategic context..........................................................................................................................5
4.1 Strategic context....................................................................................................................5
SWOT analysis........................................................................................................................5
Mission statement....................................................................................................................6
4.2 Business context....................................................................................................................7
Business Process model...........................................................................................................7
5. Analysis of the Investment..........................................................................................................8
5.1 Multi criteria approach..........................................................................................................8
5.1.1 Financial analysis............................................................................................................8
Non financial benefits................................................................................................................12
Use of Key Performance Indicator (KPI)..............................................................................12
Balance scorecard..................................................................................................................12
Risk register...............................................................................................................................14
Stakeholder analysis..................................................................................................................15
6. Benefit realization......................................................................................................................17
7. Ethical and social implications..................................................................................................19
8. Limitations.................................................................................................................................23
References......................................................................................................................................24
Appendix........................................................................................................................................28

2BUSINESS REPORT
1. Background Information
1.1 Brief overview of doctor’s prcatices
The doctors are aimed to provide quick and on time services to their patients with
effective medical services to avoid functional and operational mistakes. The patient care or
treatment process must be initiated after proper diagnosis of the patients. Based on the
seriousness of health condition suitable medicines are to be prescribed by the doctors to their
patients. Electronic Health Record (EHR) will improve the overall operational process of the
doctors as this automated system can store large set of information and update those while
required with lesser time and cost.
1.2 Challenges
Financial challenges: Inadequate economical investment for design and development of
the Electronic Health Record (EHR)
Security challenges: Lack of security of the system that may cause (personal and
financial) data theft
Lack of stakeholder’s engagement: Lack of interest and engagement of the stakeholders
may result delay in implementation
Inadequate experiences: Lack of technical knowledge, experiences and skills will cause
service level errors and

3BUSINESS REPORT
1.3 Explanation of Electronic Health Records (EHR) and Electronic health Record
vendors.
Electronic Health Record (EHR) system is an IT based system used by doctors/ physician
and healthcare industries to enhance the healthcare process by storing health data of the patients
and update them accordingly to improve the health condition. The system will give flexibility,
reliability, compatibility and scalability. The doctors will be able to give quicker response to the
patient’s health status with the help of this Electronic Health Record (EHR) system.
The vendor of software and other things considered for the development of Electronic
Health Record (EHR) is Insta HMS. It has been determined that successful integration of these
components will enhance the billing, appointment taking, health record status updating process
etc.
2. Executive Summary
This business report depicts the value of Information Technology (IT), for designing and
developing a Electronic Health Record (EHR) system for the doctors. Based on the current issues
doctors and healthcare industries are facing the concept of the designed and represented through
a BPM (Takeda et al., 2018). A balance score card, customer journey map, risk register and
stakeholder matrix are also prepared and elaborated in this business report. It has been assumed
that if all the mentioned development aspects are properly followed then the business owners
would gain commercial benefit and competitive advantages as well.

4BUSINESS REPORT
3. Key recommendations
Recommendation or CEO/practice owners: The CEO or practitioners are required to
realize the expectation of the owners and customers first and then followed by the objectives the
Electronic Health Record (EHR) prepared should be approved
Actionable advice: Besides IT strategies effective business strategies are also needed to
be developed and considered by the system developers to make sure that all requirements,
demand and customer expectations are fulfilled.
Key things the owners should do: In order to implement the Electronic Health Record
(EHR) to satisfy the customer the owners should focus on stakeholder’s engagement and interest
and make sure that they are all engaged to their responsibilities. In order to make it happen, open
communication strategy along with periodic meeting needs to be arranged by the owners.
4. Strategic context
4.1 Strategic context
SWOT analysis
Strength Weaknesses
 Information sharing and information access
both the process become quicker and
easier.
 The patients information stored in the
server kept secured from external users
 In order to register to the Electronic Health
Record (EHR) system many disciplines are
to be followed by the staffs
 Less awareness of the working staffs will
cause serious issues

5BUSINESS REPORT
 The process of duplicate testing gets reduce
 Information gets updated automatically
with new data entry (Rizvi, 2017)
 Time issues of cost and time consumption
gets completely resolved
 If proper security measures are not taken
then information can be accessed by
external attackers and unauthorized users
Opportunities Threats
 Proper services from the Electronic Health
Record (EHR) will keep the patients
engaged to the services
 It will improve the competitive advantages
and commercial revenue of the business
owners and other associate stakeholders as
well
 Implementation of further strategic plan
may improve the system more but will
require additional, resources, time and cost
as well which can be a threat to the
business owners (Lavey, 2017).
 Lack of training among the working staffs
may cause major failure
Mission statement
The mission of the developer company Greenway Medical technology is to improve the
patient care services by taking regular and periodic updates from the patients and deliver it to the
physicians for immediate response. It service provider is also focused on improving their existing
business plan to gain economic long terms sustainable growth and competitive advantages
throughout.