Business Report: The Business Case for Investing in EHR within a Doctor’s Practice

Running head:BUSINESS REPORT
Part 2: Business Report: The Business Case for Investing in EHR within a Doctor’s Practice
Name of the Student:
Name of the University:

1BUSINESS REPORT
Table of Contents
1. Background Information.....................................................................................................2
1.1 Overview of doctor’s practice.....................................................................................2
1.2 Explanation of EHR and the EHR vendor...................................................................2
2. Executive Summary............................................................................................................3
3. Key Recommendations.......................................................................................................4
4. Strategic context.................................................................................................................5
5. Analysis of investment........................................................................................................8
5.1 Evaluation approach used in the analysis....................................................................8
5.2 Financial benefits and costs.........................................................................................8
5.3 Non-financial benefits and costs...............................................................................10
5.4 Risks of implementation............................................................................................11
5.5 Organizational change impact...................................................................................12
5.6 Real options and future digital opportunities supported by investment....................12
6. Benefits realisation...........................................................................................................12
7. Ethical and social implications.........................................................................................14
8. Limitations........................................................................................................................17
References................................................................................................................................18
Appendix..................................................................................................................................22
Part 1: Data collection..........................................................................................................22
Data Audits...........................................................................................................................28

2BUSINESS REPORT
1. Background Information
1.1 Overview of doctor’s practice
The doctor practice or general practice provides medical consultations to the patients
related to diseases. In the healthcare sector, General Practice are the drivers according to
NSW Health Department of Australia. The challenges which they are facing are related to
little understanding of socio-economic elements of the healthcare sector. The problems
are related to threat of litigation, paperwork, limitation of time to work, cost of the
practice overheads and negative media comments (Riahi et al., 2017). The opportunities
that they are gaining are performing diagnosis of the physical conditions of the patients
and helping the society to prevent from the diseases. They are also providing knowledge
on the healthy lifestyle to the patients besides society.
1.2 Explanation of EHR and the EHR vendor
Electronic Health Record (EHR) is the digital version of the patient’s paper and it
provides real time patient’s records to the doctors. It makes the healthcare information as
well as data secured and safe to authorized users.
In this case, the selected EHR vendor is PrimeSuite Software of Australia. It is the
software solution of Greenway technologies. This software is implemented in the
healthcare sector so that it can provide healthcare solutions to General Practices,
Specialist and healthcare practitioners. Based on two of the principles, the software is
created.
a. The first principle is that the software is easier to use
b. The second principle is that it encounters between doctor as well as patient so
that it cannot slow down.

3BUSINESS REPORT
The functions of this solution are Patient charts: It can track each aspects of the
history of patients into single record. ePrescribing: It allows for appointments of the
patients and transmits it electronically to the patients. Schedule: It creates appointments
of the patients and provides views for the schedules for entire healthcare organization.
Patient registration: It can speed for new registration as well as merges for the patient data
with the healthcare records. Message: It can enables the staffs to track plus manage the
electronic communications. Greenway made the solution based on three architectures
such as web based application, open standards and flexible hosting solutions.
2. Executive Summary
This business report is based on implementation of Electronic Health Records (EHR)
in the healthcare sector which acts as patient centered delivery system of their healthcare
data in real time. The analysis is based on healthcare solution, EHR which provides
opportunities regrading cost reduction, error free healthcare data and improve over quality
of data. Most of the healthcare providers are invested in this solution as this solution can
share electronic information with both patients as well as clinicians. It helps the providers
to diagnose the patients, reduce the medical errors plus provides safer care. It improves
the patients as well as healthcare provider to interact and communicate regarding
healthcare issues. There is analysis of financial plus non-financial investments of EHR so
that their cost investments are analyzed. There is analysis of investment based on risks,
organizational change impact and digital opportunities of the investments in Australia.
The findings of this study are that there is identification of issues in the
implementation of healthcare system as loss and theft of data, data manipulation along
with system failure due to improper maintenance of the system. Due to implementation of
EHR system as there are issues and risks, therefore it is recommended to implement risk

4BUSINESS REPORT
management plan. There is also recommendation of database system which can collect
healthcare data in secured and safe place within the organization. The limitations are that
it is not always time consuming system as sometimes it takes long time to see the patients
and collect the data. It is also limited in terms of security plus privacy risks. The EHR
system also reduces the cost but it can be a risk regarding collecting and recording the
data into the system. Due to human errors, there are possibilities of data loss in additionto
data theft cause unsuccessful implementation of EHR system.
3. Key Recommendations
Following are the primary recommendations which are suggested while
implementation of EHR system in the healthcare sector such as:
Fit the EHR system with staff workflows:EHR system is not implemented to meet
with 100% requirements of each of the project stakeholders. It is required to determine
each of the stakeholder’s aspects and their requirements to implement the system.
Therefore, each of the staff’s decisions are to be taken into mind while implementing the
healthcare system. It is recommended to take opinions of staffs and their cooperation to
make sure that EHR system should work efficiently.
Training of the staffs: It is recommended that the company should not rush for the
implementation of EHR system while they should train their staffs regarding how to
handle this new healthcare system. Training session should be conducted for the non-
technical staffs so that they can aware of the system. The company should follow planned
procedure to make sure about correctness as well as competence of EHR system
implementation.

5BUSINESS REPORT
Following are the secondary recommendations based on above identified primary
recommendations which are suggested while implementation of EHR system in the
healthcare sector such as:
Elimination of duplication of data: There should be minimization of redundant data
entry. There is required to eliminate data duplication while entering the patient’s data into
the system. Due to human errors, there are possibility of system failure. When the system
is fitted with the staff workflows, then there is proper implementation of proposed system
is carried out in the healthcare business organization.
Work with EHR implementation experts: It is recommended to work with the EHR
implementation expert those have experience to handle the system. They should have
knowledge regrading basic workflows of the hospital and healthcare practice. Training is
helpful in this case for the staffs by the EHR implementation experts so that they are
knowledgeable with details of EHR.
4. Strategic context
In order to analyse the business environment, desired future opportunities and actions
for bridging the gap in the implementation of healthcare system, SWOT analysis is
performed to analyse the internal business environment of Greenway Medical. EHR
system is a key significant decisions for the healthcare organizations. Due to lack of
understanding of the factors which are considered for implementation of EHR system
provide effect on its adoption (Atasoy, Greenwood, & McCullough, 2018). SWOT
analysis is performed to determine strengths, weaknesses, opportunities and threats
behind implementation of EHR system in the healthcare organization.
STRENGTHS WEAKNESSES