Business Research Assignment on Customer Satisfaction

   

Added on  2020-06-06

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Research Proposal FormStudent Name: ______________________ Student ID: ______________________Centre Name: _____________________Tutor: ________________ Date: ___________________Unit: ____________________Proposed Title: To evaluate and determine the effectiveness of staff training and development in customers satisfaction: A case study of Marks and Spencer. Section One: Title, objective, responsibilitiesTitle or working title of the research project (in the form of a question, objective or hypothesis)Research objectives (e.g what is the question you want to answer? What do you want to learn how to do? What do you want to find out?):To study impact of training and developmenton employee. To analyse the level of satisfaction amongconsumer of marks and Spencer. To determine the effectiveness cause of training onconsumer satisfaction in activity of business. Section Two: Reasons for choosing this research projectReasons for choosing the project (e.g links to other subjects you are studying, personal interest, future plans, knowledge/skills you want to improve, why the topic is important):To evaluate and determine the effectiveness of stafftraining and development in customers satisfaction.Section Three: Literature sources searchedUse of key literature sources to support your research question, objective or hypothesis: Encyclopedia of Information Science andTechnologyJournal of International DevelopmentSection Four: Activities and timescalesActivities to be carried out during the research project (e.g research, development and analysis of ideas, writing, data collection, numerical analysis, tutor meetings, production of final outcome, evaluation, writing the report):Data collectionnumerical analysisfinal outcomeHow long this will take: 20-25 days5-7 days5-10 daysMilestone one: _________________Target date (set by tutor): ____________________Milestone two: _______________________Target date (set by tutor): ______________________Section Five: Research approach and methodologiesWhat type of research approach and methodologies are youlikely to use and why?Under research methodology, an inductive research approach isused because it is helpful in identifying an appropriate and generate better outcomes with the figures and facts.1
Business Research Assignment on Customer Satisfaction_1
What your areas of research will cover: Research will cover various aspects such as data analysis and interpretation. Comments and agreement from tutorComments (optional):I confirm that the project is not work which has been or will be submitted for another qualification and is appropriate.Agreed: ________________ (name)_______________ Date ______________Comments and agreement form project proposal checker( IV sampling)Comments (Optional):I confirm that the project is appropriate.Agreed /Disagree: (Name of the IV) DateIn literature review, how the staff training render proper satisfaction among consumer related t the services and products is being analysed. Also this increase the level of performance in company in other way as well. Research Ethics approval formAll students conducting research activity that involves human participants or the use of data collected form human participants are required to gain ethical approval before commencing their research. Please answer all relevant questions and note that your form may be returned if incomplete.For further support and guidance please see your respective Unit Tutor:Before completing this form, we advise that you discuss your proposed research fully with your unit tutor. Please complete this form in good time before your research project is due to commence.Section 1: Basic details:Project title: Student name:Student ID number:Programme:2
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