Role of HR in Change Management and Employee Engagement

Business Research Project
[Research Title- AN INVESTIGATION OF HR PRACTICES AN THEIR MEDIATING
IMPACT ON EMPLOYEE ENGAGEMENT AND RETENTION”
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EXECUTIVE SUMMARY
Human resource manager is responsible for selecting and recruiting the right individuals
in the right place so that various operations can be easily completed, and the company can retain
its market share. External environment is dynamic in nature, so it forces Human resource
manager to change its strategies accordingly for a better outcome. The business research project
aims to understand the role of HR manager in change management process and retention and
engagement of employees. It has included crucial information related to role played HR manager
in change management process and training and development of employees for their engagement
towards the achievement of end goals. Furthermore it has covered key information related to
method or theories used by HR to enhance employee’s engagement and their retention within
firm.

TABLE OF CONTENTS
CHAPTER -1 INTRODUCTION........................................................................................................4
Background..................................................................................................................................4
Aim..............................................................................................................................................4
Objective......................................................................................................................................4
Research question........................................................................................................................5
Rationale......................................................................................................................................5
Scope............................................................................................................................................5
Research Structure:............................................................................................................5
CHAPTER-2 LITERATURE REVIEW..............................................................................................7
Contemporary HR practices related to change management process.........................................7
Theoretical framework underpinning contemporary HR practices.............................................7
Issue faced by Human resource management in managing change and retaining employee’s...9
Theme 4: HR practices and the way they impact on employee’s engagement and retention......9
CHAPTER-3 RESEARCH METHODOLOGIES.............................................................................10
CHAPTER -4 RESEARCH AND FINDING.....................................................................................13
CHAPTER 5- CONCLUSION AND RECOMMENDATION..........................................................16
RM limitation.............................................................................................................................17
 REFERENCES..........................................................................................................................18
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CHAPTER -1 INTRODUCTION
Background
Human resource management is responsible for hiring, selecting, recruiting and retaining
highly talented, skilled and knowledgeable employees within organisation for a longer time
frame so that qualitative services can be delivered to end customers. There are numerous changes
within the external environment so companies, in order to grow and sustain its business
operation, need to adapt with external changes (Azeez, 2017). Therefore, Human resources
management of Sainsbury’s is facing challenges related to the change of management that has
created a barrier in the effective operation of business. Sainsbury’s is second largest chain of
supermarket in United Kingdom that delivered varieties of products and services like clothing,
food, electronics and financial services to customers. This research is related to key issues that
are faced by Human resource management in influencing employees to adapt external changes so
that the firm can gain competitive advantages.
Aim
To understand role of human resources in change management process of Sainsbury’s and their
impact on employee’s retention and engagement in the retail sector of the United Kingdom.
Objective
 To critically analyse and discuss existing literature on contemporary HR practices
 To identify different methods or theories and framework that are used by HR to motivate
employees to adapt external changes so that company can attain its objective.
 To Undertake a systematic analysis of quantitative and/or qualitative information and
present how HR practices mediaterelationship between employee engagement and
retention
 To analyse the issues or challenges that are faced by Human resource management while
motivating employees to accept external changes for their engagement and retention
within firm.
 To suggest various steps that can be taken by enterprise to make employees motivated to
change their procedure of work as per situation or circumstances.

Research question
 What are the contemporary practices of HR related to change management process?
 What are the different methods or theories and framework that are used by HR in
influencing employees to accept external changes of environment and work for
organisation?
 How does HR practices mediate the relationship between employee engagement and
retention
 What are several challenges that are bear by HRM while completing their respective task
or in engagement and retention of employees?
 What are the crucial steps that could be taken by human resource manager to inspired
employees to change their method or behaviour to complete a task?
Rationale
The change of management issues faced by HRM is an important topic for study because
external business environment is dynamic or ever changing in nature therefore HR management
needs to motivate employees to adapt them so that firm can grow and succeed in its operation. In
context of recent scenario, many human resource managements of organisations in the retail
sector industry are facing challenges in effective management of change that has created a hurdle
in growth and success of business (Koster and Benda, 2020). So, this study is crucial because it
helps in identifying key issues and the way that they can be resolved so that the end objectives of
the firm can be achieved. This research is valuable for the employer, human resource
management and top executive that are working in the retail industry within the United
Kingdom.
Scope
The scope of research is limited to some extent as it is related to a particular organisation
named Sainsbury’s that is performing its operation across United Kingdom to deliver its best
services to a range of customers. Therefore, the research has covered information, facts and
figures relating to the issue of Human resource management in a particular firm of UK.
Research Structure:
Chapter 1, Introduction chapter has given brief introduction about the topic that is change
management process and the way Human resources manager motivated employees to adapt the
same for benefits of organisation. So, it has included information related to aim, objective
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research question. Chapter 2, literature review, it involves finding appropriate, relevant
publication from various sources like books, journals and articles so secondary data are used to
justify thefinding. Chapter 3, research methodologies, specifies different method or techniques
that have been used to pursue the research or gathered data, analysis and interpreted them for
getting useful insight. Chapter 4, research and finding, chapter summaries all the research and
finding that have understand through conducting research. Chapter 5, conclusion, this chapter
includes all crucial points covered in the above research. Chapter 6 recommendation, It is last
chapter that include key suggestion that could be used by HR manager of company to enhance
employee’s retention and engagement for benefits of firm.