Business Skills for International Hotel Industry

BUSINESS SKILLS FOR
INTERNATIONAL HOTEL
INDUSTRY

Table of Contents
INTRODUCTION...........................................................................................................................1
TASK ..............................................................................................................................................1
CONCLUSION :-............................................................................................................................4
REFERENCES................................................................................................................................5

INTRODUCTION
Business skills are important for the success of business and management It includes the
leadership style, management skills, skills to solve the problem by evaluating the different
alternatives, time management skills etc. These skills develop through the continuous practices.
In the hotel industry, manager must have the skills to handle the different department at the same
time, manager must have the communication skills to maintain the relation with employees as
well as with the customer. This report will reflect the learning in hotel as trainee. It will provide
the analysis of various legislature risk which manager and employees need to considered in
hotel.
TASK
Leaning
While working in a hotel as trainee, it was learned that that hotel provide many services
such as; restaurant, bar, swimming pool, spa and massage, casino etc. Work of hotel is
distributed in many departments such as; front office, accounting, food and beverages, sales and
marketing, store keeper, room service etc. Working experience in several departments was so
amazing. During the training period it was observed that hotel has to follow many legislature
rule which includes the safety of customers, food hygiene, management of all the activities,
protection of customers information etc. While working with the safety department it was
realised that hotels have some agreement with company that install safety equipment’s and tools
so that no person get injured in hotel. It was learnt that management maintain the details about
their customers and have to maintain documentation work. This study has improved
understanding about necessary documents that may help in avoiding future complexities.
It is also found the manager and employee of hotel support each other and communicate
properly so that consumers can get satisfactory services on time. They help me to learn about the
work of hotels.
Before the work as trainee my IT skills was very poor but when I work in the hotel I
learnt the importance of internet, it is very helpful to connect with the people. As hotel have its
own website which helps the people the communicate with the hotel directly so I get the
knowledge of collection of information from internet. I found my IT skills was improved during
the training. I also work with the front office department where I perform the many activities like
answering the calls, respond to the query of any customers, discounts for guests, etc. I always
1