Reflective Analysis of Work-Based Learning Experience

Reflective analysis of
the work-based learning
experience

TABLE OF CONTENTS
INTRODUCTION...........................................................................................................................1
ASSESSTMENT TASKS................................................................................................................1
1. Skills audits and Personal development plan...........................................................................1
2. Reflection on progress in planning for and undertaking work role.........................................3
3. Skills and knowledge require for specific job role..................................................................4
4. Evaluation of learning and progress with reflective logs and journals....................................5
5. Planning for future career role.................................................................................................6
CONCLUSION................................................................................................................................7
REFERENCES................................................................................................................................8

INTRODUCTION
Tourism and hospitality is one of the growing industry in United Kingdom that has
contributed in generating lot of employment opportunities for people living in society.
Reflective analysis helps in examination of my existing experience, skills and knowledge thereby
help in planning better strategies that could be used in order to improve the same for bright
future ahead. Savoy hotel is luxury hotel in UK that is strand in city of Westminster, England
which has been opened on 8 August 1889 that focused on delivery better quality services to
customers. This report is reflective analysis of myself as a job role of front office manager in
Savoy hotel in order to plan method that I could used to improve my existing skills and
capabilities.
ASSESSTMENT TASKS
1. Skills audits and Personal development plan
Skill audits is systematic assessment of existing skill and knowledge prevailing in the
particular individual and the way they can be developed for better future ahead. It is important
for individuals to conduct skills audit in order to enhance its present skill and capabilities so that
they can effectively complete the task in respective organization (Goh, 2019).
Skills Very skilled Moderate Needs to be
enhanced
Communication/
Interpersonal skill: It is the
skills that required to front
office manager in order to
effectively welcome the guest
and resolve their respective
queries.
✓
Phone Etiquette: There are
number of client that call hotel
to know about information so
front officer manager needs to
have knowledge pertaining to
the way they need to be handle
✓
1