MBA Graduate with Business Skills and Experience

The assignment content is a brief about Denny Thomas, a graduate with an MBA degree from the University of Glasgow. He has experience in customer relationship management and has worked as a Customer Management Assistant at Education Consultant Ltd and a Receptionist at Rosewood Hotel. The summary highlights his skills in Microsoft Office, communication, leadership, time management, presentation, and fluency in English, Irish, German, and French languages.

Business Skills

Denny Thomas
Address:
231 Wall street, Telephone:
London Mobile:
UK E-mail: [e-mail]
Currently have completed my final year in MBA (Masters of Business Administration) and have
proper knowledge and experience related to customer relationship management.
EDUCATION AND QUALIFICATIONS
2014 to 2016 The Masters of Business Administration
University of Glasgow UK
Subjects: Customer Relationship Management Understanding customer's
behaviour, Team Building, Information Technology, Project &
Maintenance Management
Project: “Hotel Rosewood” understanding customer's behaviour because of
change in quality and price, survey of strategies adopted by
competitors in attracting customers, understanding the individual
behaviour at workplace.
2011 to 2014 Bachelor of Commerce in Building Relationship
University of Glasgow UK
Subjects: Communication development, Customer Services, Building Work
Organization, Developing services, Structural Detailing.
2005 – 2010 Leaving Certificate
Bristol Forest School UK
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Subject: English, Maths, Science, Business, Customer Relationship,
German, French, Geography, Music.
RELEVANT WORK EXPERIENCE
July 12-Dec 26 Education Consultant Ltd UK
Role: Customer Management Assistant
Duties:
 Noting down the issues faced by customers
 Clarifying all the doubts related to career
 Attending telephone, emails and letters of customers related to
issues which they face in education line.
 Working in teams to provide better services to customers
 Making proper record of customers who made use of services
provided by cited firm.
OTHER WORK EXPERIENCE
July 15-Nov 15 Rosewood Hotel London
Role: Receptionist
Duties:
 Booking rooms for the people who are willing to make use of
services. In this context, telephone, letter, face to face and emails
are used to make the rooms book.
 Providing adequate services and arraigning services according to
service users requirements.
 When services are provided, feedbacks from customers so that
improvements can be made so that customers can be satisfied.
 Complete procedure to be followed starting from when arrive and
leave.
SKILLS:
 Have proper knowledge of Microsoft Office
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 Coordinating in a team
 Possess proper Communication skills
 Leadership skills
 Time Management skills
 Presentation skills
LANGUAGES:
 Fluent English
 Fluent Irish
 Intermediate German
 Beginner French
INTERESTS ANS ACHIEVEMENTS
 Business English Certificate
 Class Representative
 PRO of DkIT Juggling Club
 Music, GYM and Cycling
 College Rugby Team Member
 Football team captain of under team 18
REFERENCES
Mr Noel Thomas Mr. Jackson Philip
HR manager Site Engineer
Rosewood Hotel Euro Constructions Ltd.
Email: [e-mail] Email: jackphi@euroconst231@ht
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COVER LETTER
July 10, 2016
Mr. Jins Gorege
Human Reource Manager
XYZ Company
23q1 Hamlet Court
UK, 342123
Dear Mr. Jins:
I am a senior at University of Glasgow and I am very much interest in the area of customer
consultant. My past experience and knowledge is favourable as per the vacant post. The skills I
possess will help me to perform by roles and enable to support the firm to reach its objective. I
have proper knowledge of Microsoft Office and have fluency in foreign languages. My
experiences has also thought me to work in a team and can also manage stress.
Thank you for your consideration. I am looking forwards for the opportunity to talk to youy
regarding my interest in the position.
Sincerely,
Denny Thomas
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