Table of Contents INTRODUCTION...........................................................................................................................1 1. Analysis of company's capabilities and its key success factor in market...............................1 2. Stakeholder theory to analyse major stakeholders of the business........................................5 3.Theoretical framework to access the company's culture..........................................................8 4.Strategy recommendation for future development of the organisation....................................9 CONCLUSION..............................................................................................................................12 REFERENCES..............................................................................................................................13 .......................................................................................................................................................14
INTRODUCTION Business strategy is the grand plan made by organisations to perform their activities and to achieve the goals (Business Strategy ,2018). It is a long term business planing and is related to issues like resources for the organisation (manpower resources as well as financial resources). Strategies are also help in planning about the scope of activities like what to produce, where to produce and for whom to produce. Business strategy is divided into two i.e. Generic strategy and competitive strategy. Virgin group is taken as example to understand the concept of business strategy. It is a British multinational conglomerate venture founded in 1970, its headquarter is in London UK and is dealing in diversified products which include banking, books, commercial aviation, consumer electronics, internet, health care, films, radio, travel, retail, rail transport etc. Further in this report companies capabilitiesand its success will be discussed with the help of VRIO model and stakeholder theory will also be critically analysed. At the end company's culture will be discussed with the help of theoretical framework. 1. Analysis of company's capabilities and its key success factor in market VRIO is a framework of business analysis which organisation uses for their strategic scheme(Nohria, 2017). It is used for analysing the internal procedure of business and also evaluate resource and capabilities of organisation. It consist of four questions value, rarity, inimitably and organization. ResourcesValueRareImitationOrganisationAdvantage Intellectual property rights,copy rightand trademark. Yes,itis valuable to the Virgingroup becauseIPR, Trademark and Copyrights are differentin every organisation whichothers arenot Yes,IPRand trademarkare raretoevery organisation sodothe Virgingroup becauseitis notmadeto copy and it is unique. Success factor No,imitation ofIPRand trademarkis not possible in VirginGroup becauseitis theirpersonal andlegal assetswhich noonecan copybecause Yes, company haveproper resourcesand arrangement to keep their IPR and trademark safe.They have secured it bydoing patent of their intangible Itprovide strong competitive advantageto thevirgin mobile. 1
allowedto copy. Itis contributing in the success of organisation byimproving company's goodwill, it is actingasits keysuccess factor. forthe organisation is thatitmake Virgingroup uniquefrom othersand helpthemin competingin the market. it is against the law. Itis contributing in thebusiness organisation byproviding theman uniqueor different identity (Meckling, 2015). assets. Brand positioning in comparison to competitors Yes,itis valuable to the Virgingroup becausebrand is the element whichhelp themin making themselves differentand successful fromits competitors (Rosemann andvom Brocke, 2015). No,isitnot rarebecause others are also want to reach thatlevelof successand position. Yes,itis imitableby other companies becausethey alsowantto reachtohat positionand forthat competitors cancopythe Virgingroup andtheir products. They bringfake products in the marketwhich lowerdown Yes, company hasthose resources whichcan helpthemin maintaining theirbrand imageinthe market. Itprovide temporary competitive advantageto theVirgin Group. 2
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Itis contributing in the success of business organisation byattracting more customers throughits brandimage (Leischnig, Wölfland Ivens, 2016). theVirgin's imageand reducesits customers. Pricing strategy Yes,itis valuable to the VirginGroup becauseitis whattheyget in return from theirservices theyare providingto the customers. Itisalso valuablefor company becausethey have so much ofhopefrom it. No,itisnot possiblefor organisation to keepitrare becausethere aremany imitators working in the market just to copy others. Yes,itis easily imitable because competitors cancopyis and make their pricing strategysame asVirgin's. Theydoit becausethey want to create atoughand equal competition (Soltanizadeh andet.al., 2016). Yes, company have arrangements forkeeping theirpricing strategy differentfrom others.They havemarket analyst to help in deciding the pricesasper thedemand competition in the market. Itprovide temporary competitive advantageto theVirgin group. 3
Itis contributing in the success of business becauseprice isoneofthe bestwaysto influence customers. Opportunitie sforbrand extension Yes,itis valuable to the company becausenew opportunities areentering themarket whichis creatingfor scopeforthe Virgin group. Itis contributing to the business by providing more opportunities tothe Organisation (Tehand Corbitt, 2015). No,itisnot rarebecause there are many competitors whoarealso targetingthis opportunity andcreating competition. Yes, it can be easily imitable bythe competitors becausethey arealso waitingfor opportunities to knock their doors (Kossyva, Sarriand Georgolpoulos , 2015). Yes, it is also possiblefor theVirgin group.It requirehigher market budget forexpanding a business and Virgingroup isalarge organisation withgood financial reputationin the market, so itwillbe easily manageable by them. Thisis temporary competitive advantage for theVirgin Group. 4
Implementati onofdigital strategy Yes,itis valuable to the Virgingroup because digital strategy is the bloodforthe companyand theycannot workwithout it. digitisationis contributing in the success of organisation byhelping themtorun theirbusiness smoothly. No,itisnot rarebecause manyfirms areinvesting indigital strategyto converttheir activitiesinto digital operation. Thisis opportunity forevery companyand not just for the VirginGroup (Torrent- Sellens, 2015). Yes, it can be imitable by the competitors becauseitis not something tohide. Digitisationis the opportunity for every firm andtheyare eagertograb it. Yes,Virgin grouphas resourcesand arrangement for maintainingit becausethey are one of the leaderplayers of the market. Theyhave theirmarket analystwho helpthemin planning organisation's advancement and development. Itdoesnot provideany sustainable competitive advantage evenafter critical digitization strategiesin the market. 2. Stakeholder theory to analyse major stakeholders of the business Stakeholdersarethepeoplewhichcanaffectthebusinessorganisationbyits performance. Stakeholders theory is also know as Edward freeman's stakeholder theory which is related to the business ethics and organizational management, it is made to find out the morale and values which is required by organisation to manage its activities. It include factors like market economy, social contract and corporate social responsibility. It also help the Virgin group to define its major stakeholders who affect the company and its working. This theory also suggest that business organisations to maximize the value for its stakeholders, it try to show an interrelation between the company and its stakes which include investors, employees, suppliers, owners, government, customers, society, creditors and many more(Whittle and Myrick,2016). Virgin Group's major stakeholders are-: 5
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StakeholdersDescription EmployeesVirgingroupisaverylargeorganisation working in UK, it is dealing in many products which is also making it huge in nature(Hart, Sharma and Halme, 2016). There are more than 71000 employees working with the Virgin group.Employeesoforganisationare contributingtheirbesttomakeitsucha successful organisation so in return Virgin is alsoprovidingthemwithagoodworking conditions.Theyarealsopaidgood remunerationfortheservicesrenderedand some facilities are offered for increasing their motivation. Employees of the Virgin group are consideredasthefamilyandtheyarenot pressurised for work so that staff can perform better. CustomersVirgingroupisworkingonaverylarge platform and on diversified products which is helping them in targeting different segments of people. As a result company's customer base is increasing at very high rate. Customers are the major source of earning to organisation so it is important for Virgin group to take their regular feedback about products and prices. It help the to determine the demand of public and what newfeaturestheyareexpectinginthe products. Government and local communitiesGovernmentisanimportantpartofevery organisation including Virgin group. Role of 6
government in compay is to analyse its profit margin and its legal & ethical functioning of the company(Grant, 2016). On the other hand localcommunitiestaskistofindoutthe contribution of Virgin group in environment. It is also very important for company to keep a goodrelationwiththegovernmentfor receivingbenefitsofferedbythemlike subsidies and other tax benefits. Apart from it they should not break any laws of the country for smoothly running their activities. suppliersSuppliersarethemajorpartofevery organisation including Virgin group, it is a verylargecompanydealinginnumberof products at a diversified platform with large numberofsuppliersworkingforthem. Because of its good credit in market Virgin Group purchases bulk raw material on credit from their suppliers and in return it is the responsibilityofcompanytoshareevery importantandrequireddetailswiththe suppliers like sales, inventory turnover ratio etc. InvestorsVirgin group has a good investment plans like theyareinvestingonresearchesand developmentregularlyfordeterminingthe trend & demand of public. Company is also investing in their advertisement and promotion for attracting more customers and increasing its sales. One important thing that Virgin is 7
taking care is to maintain their good or strong profitability ratio so that it can influence banks and other investor to invest in the company. Stake holder analysis or approach is important for the company because they can use the strongest or powerful stakeholder to share their projects. It also help them in winning resources and making the project successful. It also help them in making new business strategies which provide satisfaction and happiness to the stakeholders of the company. 3.Theoretical framework to access the company's culture Handy model of organisation culture is one which tell four different types of basic organisation and that are-: Power cultureis a culture in which power is held with the few people have power to control and they influence the entire organisation. If Virgin group uses this culture in their company there will be few rule and regulations which will be very much easy for them & their staff to handle(Evans and et. al., 2017). But on the other hand there are some drawback of this culture which Virgin has to face if they use it. That are dominating decision of one person which others need to follow, this will create dissatisfaction among employees and their performance will go down. Other than this individual in this culture take quick decision which may or may not be the best for the organisation and as result it may impact overall image and performance of the Virgin group. Quick review of power culture is swift decisions, few rules and little bureaucracy, concentrate power among few, control radiates from the centre. It is a strong culture but it is not successful if company apply this and it also increase the rate of employee turnover. Other culture isrole culturewhich is based on rules in which roles and responsibilities of every person are fixed. In this culture power is held with the person as per their position in organisational structure. If Virgin mobile uses this culture of Handy model it is very easy for them to control their staffand to smoothly perform the task because every person knows their responsibilities. Employees of the company is also feel motivated and unconfused about their duties in the company , they will be also sure about their superiors and whom they need to follow (Yuliansyah,Rammal and Rose,2016). This culture can increase productivity of the company by improving organisation's performance or by making this clear for every person working in Virgin group. Role culture is a lengthy culture with a long chain of command so major problem 8
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which company face if they use this culture is delay in decision making. Because there is a long chain of command which include many people in it, delay by one can affect the entire process of decision which also impact the performance of organisation. A quick overview of role culture is delegated authority, hierarchical bureaucracy, little scope for expert power(Burlton, 2015). Other culture from Handy model isTask culturein which teams are made by the organisation to tackle specific issues or projects. If Virgin mobile use this culture it become easy for them to work with such a large base of employees. Here in this, power is delegated to the teams according to their project or problems and also on the basis of their team members so it help Virgin Group to delegate authority and responsibility which in return motivate team members. Another reason why this form of culture is good for the company isit create a unity and team spirit among members which enhances their morale and make them work together for achieving the common goal of the firm. Team is made out of the people with right skills and personalitywhich help the organisation in increasing its productivity and creativity. This is because when so many people with different skills and knowledge work together it will give good result.Quick review of Task culture is power is delegated as per the expertise, no single power source, teams are made to solve problems. Person cultureis another form of culture from the Handy's model in which people think that they are the superior of the organisation as well as they are the unique from other. According to this culture organisation is the collection of people who are working for the same reason in the company. If Virgin Group uses this form of culture it will be difficult for employees to adjust with each other as every person see themselves superior and above the all working with them. It create a situation of conflict for the company which reduces the performance of employees as well as their motivation goes down (Buckley and Ghauri, 2015). After analysing all the cultures, it has been find out that Virgin mobile is following TASK CULTURE in their premises. They are using it because it is one of the most clear form of culture with no conflicts, confusion and no delay in decisions. Company make different teams for specific issues and problems so that there is no confusion remain between employees about their task. Other than this sufficient power is delegated to each team according to their team members and status of the issue which gives a level of satisfaction every member of team. It also allow team to make their own objective which is the best method used by company for motivating their employees and improving overall performance of the firm. It consist little risk 9
also but organisation allow teams to make their objectives because without risk, a good return is not possible. 4.Strategy recommendation for future development of the organisation Development strategies are the plans which is made by the Virgin group for the future growth of the company. this is made for increasing the market share, there are four different strategy whichVirgin group can follow are diversification, product development, market penetration and market development. Market penetration is one of the strategy in which company is require to increase the sale of their products in the current market with existing product and services. If Virgin group apply this strategy intotheir organisation they need to increase their production so that they can sale more and can attract customers from their competitors. They need to increase their market share by retaining the existing buyers and attracting the new one. This is possible by reducing the prices of the products, increasing the promotion of products & improving distributional channels of the company. Another strategy for future development of organisation is development of market. In this strategy new market is explored by the organisation with their existing products. If Virgin group decides to use this strategy they need to explore the new market and do some research & development for determining their scope in new market. Company can do it by targeting new segment of people and selling them existing items. Doing this can increase their customers, existing as well as new and increase company's sale and as result overall productivity of the organisation will improve. Product development is also one of the strategy which organisation can apply for growing in future. If Virgin Group uses this strategy into their company, they need to launch new products and services in the current market where they are working. They are require to offer new products to their existing customers for which research and development is necessary for further investment because company can not launch anything new without knowing about the market. Another strategy which organisations can use is diversification in which they are require to sell new product in completely new market. If Virgin group use this strategy they have to put lot of efforts on marketing for reaching to the minds of customers. 10
Recommendation which virgin group should follow is the Market development strategy, because it is a very big and famous organisation working in UK and it is already dealing in so many different products i.e. it has already adopted the diversified strategy. Company should follow marketing development by increasing their sales through entering into the new market so that it can grow itself. For expanding its market Virgin need to analyse the market requirement by doing a good research & development. It will help the company to increase its productivity, sales and its profitability. 11
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CONCLUSION From the above report it has been concluded that every organisation need to have a business strategy because it help them in performing without any hurdles, It make everything clear to every person. Other than this, how does VRIO work for an organisation is understood while performing this task. Detailed study is conducted on the importance of stakeholders and how does they impact the performance of the organisation. Apart from all this, a framework is necessary for organisational culture and which culture is appropriate for the firm has been discussed to reach at some solution. 12
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