Analysis of Strategic Management and Business Planning
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AI Summary
The provided assignment is a detailed analysis of strategic management and business planning concepts. It includes references to various articles, journals, and books on the topic, such as 'Strategic Management and Business Policy' by Wheelen and Hunger, 'Porter's Five Forces of Competitive Position Analysis', and 'SMART objective'. The assignment also provides illustrations and sources for further reference. It appears to be a comprehensive study guide or notes on strategic management and business planning, covering topics like business strategy, project management, human resource management, and more.
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BUSINESS STRATEGY
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Table of Contents
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
a) Mission, vision, objectives, goals, core competencies of ALDI in strategic planning...........1
c) The factors that Aldi will consider while formulating their strategic.....................................2
plans...........................................................................................................................................2
(d) Usefulness of different techniques that are used to develop strategic plans.........................3
(e) Organisational audit for assessing current strategic position ...............................................4
(f) Environmental audit for ALDI with micro and macro environment.....................................5
(g) Significance of stakeholders for the organisation with formulating new strategy................7
(h) New strategy for ALDI .........................................................................................................8
TASK 2............................................................................................................................................9
(a) Identify market and analysis suitable strategy for ALDI.......................................................9
(b) Justification of one strategy for market entry and growth...................................................10
TASK 3..........................................................................................................................................11
(a) Assessment of the roles and responsibility of employees that involved for implementation
of strategy..................................................................................................................................11
(b) Analysis of resource requirement for implementation of strategy......................................12
(c) SMART targets to achieve strategic position......................................................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15
INTRODUCTION...........................................................................................................................1
TASK 1............................................................................................................................................1
a) Mission, vision, objectives, goals, core competencies of ALDI in strategic planning...........1
c) The factors that Aldi will consider while formulating their strategic.....................................2
plans...........................................................................................................................................2
(d) Usefulness of different techniques that are used to develop strategic plans.........................3
(e) Organisational audit for assessing current strategic position ...............................................4
(f) Environmental audit for ALDI with micro and macro environment.....................................5
(g) Significance of stakeholders for the organisation with formulating new strategy................7
(h) New strategy for ALDI .........................................................................................................8
TASK 2............................................................................................................................................9
(a) Identify market and analysis suitable strategy for ALDI.......................................................9
(b) Justification of one strategy for market entry and growth...................................................10
TASK 3..........................................................................................................................................11
(a) Assessment of the roles and responsibility of employees that involved for implementation
of strategy..................................................................................................................................11
(b) Analysis of resource requirement for implementation of strategy......................................12
(c) SMART targets to achieve strategic position......................................................................13
CONCLUSION..............................................................................................................................14
REFERENCES..............................................................................................................................15
Illustration Index
Illustration 1: Porter's five forces model..........................................................................................6
Illustration 2: New strategy elements..............................................................................................8
Illustration 3: SMART objective...................................................................................................13
Illustration 1: Porter's five forces model..........................................................................................6
Illustration 2: New strategy elements..............................................................................................8
Illustration 3: SMART objective...................................................................................................13
INTRODUCTION
Aldi is well known supermarket with over 10,000 stores in different countries. Aldi
believed in the concept that good quality products can also be made available at low prices. Aldi
was founded in 1913 and it has achieved continuous growth by establishing a unique position in
Germany (ALDI, 2017). The main motive of Aldi is to fulfil basic needs of customers of best
quality at lower price.
This report tries to analyse the mission, vision, objectives, goals and core competencies
of ALDI. It explains the factors that need to be considered while forming strategic plans for Aldi.
This report will introduce a new or existing market that can be analysed to provide substantial
growth within the organization. It will provide details about roles and responsibilities of each and
every person involved in implementation of staregic planning at Aldi. This report will analyse
the need of resources that are to be used in implementation of strategy and the concept of smart
can be used for meeting the strategic objective (De Massis and Kotlar, 2014).
TASK 1
a) Mission, vision, objectives, goals, core competencies of ALDI in strategic planning
Mission of Aldi
This statement defines the main motive of organization for being in the market or in
business and to sustain in the market in the same position for the upcoming time period. Mission
of Aldi is to provide its customers best quality products at much lower prices than its
competitors. They do not believe in the concept of providing great quality products at higher
prices (Papke-Shields and Boyer-Wright, 2017). In strategic planning, the mission of Aldi can be
used for producing qualityproducts at affordable prices.
Vision of Aldi
This statement focuses on where an organization wants to reach in future. Aldi have a
clear philosophy of business and various assisting guidelines. It believes in the concept of
providing great quality at lower cost. Aldi make use of 5 ideas to be clear with their goals like
savings are huge, quality is excellent and provide special buys (Rees and Smith, 2017.).
Organization of Aldi is a mixture of both market oriented and sales oriented organization. In
strategic planning, the vision of Aldi can focus on the ideas to enchance the sales of its products
in the market.
1
Aldi is well known supermarket with over 10,000 stores in different countries. Aldi
believed in the concept that good quality products can also be made available at low prices. Aldi
was founded in 1913 and it has achieved continuous growth by establishing a unique position in
Germany (ALDI, 2017). The main motive of Aldi is to fulfil basic needs of customers of best
quality at lower price.
This report tries to analyse the mission, vision, objectives, goals and core competencies
of ALDI. It explains the factors that need to be considered while forming strategic plans for Aldi.
This report will introduce a new or existing market that can be analysed to provide substantial
growth within the organization. It will provide details about roles and responsibilities of each and
every person involved in implementation of staregic planning at Aldi. This report will analyse
the need of resources that are to be used in implementation of strategy and the concept of smart
can be used for meeting the strategic objective (De Massis and Kotlar, 2014).
TASK 1
a) Mission, vision, objectives, goals, core competencies of ALDI in strategic planning
Mission of Aldi
This statement defines the main motive of organization for being in the market or in
business and to sustain in the market in the same position for the upcoming time period. Mission
of Aldi is to provide its customers best quality products at much lower prices than its
competitors. They do not believe in the concept of providing great quality products at higher
prices (Papke-Shields and Boyer-Wright, 2017). In strategic planning, the mission of Aldi can be
used for producing qualityproducts at affordable prices.
Vision of Aldi
This statement focuses on where an organization wants to reach in future. Aldi have a
clear philosophy of business and various assisting guidelines. It believes in the concept of
providing great quality at lower cost. Aldi make use of 5 ideas to be clear with their goals like
savings are huge, quality is excellent and provide special buys (Rees and Smith, 2017.).
Organization of Aldi is a mixture of both market oriented and sales oriented organization. In
strategic planning, the vision of Aldi can focus on the ideas to enchance the sales of its products
in the market.
1
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Objective of Aldi
This will define the motive of Aldi organization. This will play an important role in
forming organization’s policies and determining the requirement of resources for the
organization. The main objective of Aldi is to enhance the share of market across various
countries. They also want that product should be of good quality in comparison with Heinz and
Fairy liquid. The objective of Aldi can be used in strategic planning by exploring and enhancing
the grocery market of Aldi across various countries (Banihabib,Hashemi and Shabestari, 2017).
Goals of Aldi
These goals are strategic implementation that is established by Aldi to outline the outcomes that
are expected and to assist the employees in their efforts and hard work. Aldi provide consistency,
simplicity and responsibility in the market place. In strategic planning, the goal of Aldi will be to
enchance the talent and skills of the employees so that they can increase the productivity of the
organization.
Core competencies of Aldi in strategic planning
The core competency of Aldi is its main attention on the prices. There are various, measures that
Aldi takes to ensure the same. They are as follows-: Strategy based on cost leadership- Aldi produces a less number of products, that are of
good quality and provide them at competitive price. They gain the status of leadership on
the basis of price that is provided to their customers.
Paying attention on their own brand- Aldi try to focus on their own brands so that they
are not dependent on other brands in the market. They neglect high marketing price that
are related with national brands and to fix their own price, product policies (Van den
Berg and Russo, 2017).
c) The factors that Aldi will consider while formulating their strategic
plans
Various factors that Aldi consider while forming the strategic plans are as follows-:
Engagement
Planning of strategy is not an event but a process. An important factor in this process is
involvement of staff at all levels in the organization. Staff involvement at Aldi will take place by
providing an extra input and guiding the staff and assisting them in thei task. It is essential to
engaged the employees in strategic plans as employees input will give knowledge about internal
2
This will define the motive of Aldi organization. This will play an important role in
forming organization’s policies and determining the requirement of resources for the
organization. The main objective of Aldi is to enhance the share of market across various
countries. They also want that product should be of good quality in comparison with Heinz and
Fairy liquid. The objective of Aldi can be used in strategic planning by exploring and enhancing
the grocery market of Aldi across various countries (Banihabib,Hashemi and Shabestari, 2017).
Goals of Aldi
These goals are strategic implementation that is established by Aldi to outline the outcomes that
are expected and to assist the employees in their efforts and hard work. Aldi provide consistency,
simplicity and responsibility in the market place. In strategic planning, the goal of Aldi will be to
enchance the talent and skills of the employees so that they can increase the productivity of the
organization.
Core competencies of Aldi in strategic planning
The core competency of Aldi is its main attention on the prices. There are various, measures that
Aldi takes to ensure the same. They are as follows-: Strategy based on cost leadership- Aldi produces a less number of products, that are of
good quality and provide them at competitive price. They gain the status of leadership on
the basis of price that is provided to their customers.
Paying attention on their own brand- Aldi try to focus on their own brands so that they
are not dependent on other brands in the market. They neglect high marketing price that
are related with national brands and to fix their own price, product policies (Van den
Berg and Russo, 2017).
c) The factors that Aldi will consider while formulating their strategic
plans
Various factors that Aldi consider while forming the strategic plans are as follows-:
Engagement
Planning of strategy is not an event but a process. An important factor in this process is
involvement of staff at all levels in the organization. Staff involvement at Aldi will take place by
providing an extra input and guiding the staff and assisting them in thei task. It is essential to
engaged the employees in strategic plans as employees input will give knowledge about internal
2
problems, challenges and opportunities which are not fully understood. Input from employees
will help Aldi to grow rapidly in the market (Al Shobaki, Amuna and Naser, 2017).
Communication
Strategic planning is beneficial if the top and bottom up interaction approach is used. It
was started in Aldi by informing the employees regarding the strategic plan that will be taking
place. The employees working at Aldi can give their valuable inputs through focussed groups
meetings etc. with respect to their ideas for the growth of organization.
Innovation
Various strategic plans at Aldi may involve development of new product and services.
This lead to the innovation at Aldi. Many organization like Aldi ask their employees to be more
innovative in their ideas this will enhance the performance in the market and will lead to increase
in productivity.
Project management
The two factors are related to project management once the strategic plan is made. One is
to recognize the project that are needed to ensure success in execution of every strategy. Another
is to make sure that high priority project must have proper resources to make sure that they are
completed on time. This will need the full support and involvement of employees in the projects.
Culture
The culture of organization is dependent on employees’ attitudes, beliefs and their
behaviour at workplace (Wheelen and Hunger, 2017). The culture of Aldi is unique and diverse.
Employees working at Aldi thinks that the change is important and it is everyone's responsibility
to bring that change in the organization. This will lead Aldi to grow its market across boundaries
of UK.
(d) Usefulness of different techniques that are used to develop strategic plans
In order to develop strategic plan, effectiveness can be generated at workplace for
business development (Ready, Hill and Thomas, 2014). ALDI operate successfully to enhance
their profitability and quality of products that make positive impact on customer. In this context,
following certain techniques that used for developing strategic plans in business:
BCG matrix: BCG matrix is designed as the product portfolio that contain different factors and
elements. It includes following elements that assists to develop strategic plan:
3
will help Aldi to grow rapidly in the market (Al Shobaki, Amuna and Naser, 2017).
Communication
Strategic planning is beneficial if the top and bottom up interaction approach is used. It
was started in Aldi by informing the employees regarding the strategic plan that will be taking
place. The employees working at Aldi can give their valuable inputs through focussed groups
meetings etc. with respect to their ideas for the growth of organization.
Innovation
Various strategic plans at Aldi may involve development of new product and services.
This lead to the innovation at Aldi. Many organization like Aldi ask their employees to be more
innovative in their ideas this will enhance the performance in the market and will lead to increase
in productivity.
Project management
The two factors are related to project management once the strategic plan is made. One is
to recognize the project that are needed to ensure success in execution of every strategy. Another
is to make sure that high priority project must have proper resources to make sure that they are
completed on time. This will need the full support and involvement of employees in the projects.
Culture
The culture of organization is dependent on employees’ attitudes, beliefs and their
behaviour at workplace (Wheelen and Hunger, 2017). The culture of Aldi is unique and diverse.
Employees working at Aldi thinks that the change is important and it is everyone's responsibility
to bring that change in the organization. This will lead Aldi to grow its market across boundaries
of UK.
(d) Usefulness of different techniques that are used to develop strategic plans
In order to develop strategic plan, effectiveness can be generated at workplace for
business development (Ready, Hill and Thomas, 2014). ALDI operate successfully to enhance
their profitability and quality of products that make positive impact on customer. In this context,
following certain techniques that used for developing strategic plans in business:
BCG matrix: BCG matrix is designed as the product portfolio that contain different factors and
elements. It includes following elements that assists to develop strategic plan:
3
Stars: Stars defines as growth of the organisation that can bring profitable outcomes in
ALDI. It assists to enhance high amount of cash that is required to operate more functions
and accomplish strong market share and high growth rate. When portfolio of diversified
organisation has stars, it will ensure cash generation in the future (Wheelen and Hunger,
2017). Cash cows: It exhibits return on assets that make high market growth rate. Therefore, it
assists to generate more cash which required to organisation to satisfy their customer in
successful manner (Pham, Pham and Pham, 2016). It provides cash that assists to ALDI
to cover their administrative costs within the organisation. In research and development
program, it assists to provide services to the corporate debt and pay dividend to
shareholders as well. Dogs: Dogs perceives low market share and growth rate that generate and consumer large
amount of cash. It also tied up with little potential to diversify the business and its
operations (Dobni, Klassen and Nelson, 2015).
Question mark: Question mark rapidly growing and enhance customer base within the
enterprise. Due to low market share, they have not generated more cash. It is also known
as the problem child in ALDI which has the potential to gain high market share.
PIMS: It is classified as Profit Impact of Marketing Strategy which enhances competitive
advantages in business. It regulates different rules and regulations within the market. This
strategy defines long term objectives performance for strategic business unit in major retail
industry. It includes analysis of quality, pricing, vertical integration and innovation (McDowell,
Aaron and Harris, 2014).
(e) Organisational audit for assessing current strategic position
In order to analysis strategic position, ALDI is required to meet with its objectives and
goals in successful manner. In this context, SWOT analysis is conducted within the enterprise
which is explained under here:
Table 1: SWOT analysis
Strength Weaknesses
ALDI Has efficient stores and
employees that operate successfully
The selected enterprise never adopted
to take payment through credit cards.
4
ALDI. It assists to enhance high amount of cash that is required to operate more functions
and accomplish strong market share and high growth rate. When portfolio of diversified
organisation has stars, it will ensure cash generation in the future (Wheelen and Hunger,
2017). Cash cows: It exhibits return on assets that make high market growth rate. Therefore, it
assists to generate more cash which required to organisation to satisfy their customer in
successful manner (Pham, Pham and Pham, 2016). It provides cash that assists to ALDI
to cover their administrative costs within the organisation. In research and development
program, it assists to provide services to the corporate debt and pay dividend to
shareholders as well. Dogs: Dogs perceives low market share and growth rate that generate and consumer large
amount of cash. It also tied up with little potential to diversify the business and its
operations (Dobni, Klassen and Nelson, 2015).
Question mark: Question mark rapidly growing and enhance customer base within the
enterprise. Due to low market share, they have not generated more cash. It is also known
as the problem child in ALDI which has the potential to gain high market share.
PIMS: It is classified as Profit Impact of Marketing Strategy which enhances competitive
advantages in business. It regulates different rules and regulations within the market. This
strategy defines long term objectives performance for strategic business unit in major retail
industry. It includes analysis of quality, pricing, vertical integration and innovation (McDowell,
Aaron and Harris, 2014).
(e) Organisational audit for assessing current strategic position
In order to analysis strategic position, ALDI is required to meet with its objectives and
goals in successful manner. In this context, SWOT analysis is conducted within the enterprise
which is explained under here:
Table 1: SWOT analysis
Strength Weaknesses
ALDI Has efficient stores and
employees that operate successfully
The selected enterprise never adopted
to take payment through credit cards.
4
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operations in business.
The company has high brand value and
large extended network of several
branches (de Fátima Teles and de
Sousa, 2014) .
Further, the company continues
expanding its operations and functions
in new market so that it helps to
enhance customer base.
Due to low skilled staff members,
ALDI is not able to deal with large
number of customers during rush hours.
Low advertisement and store promotion
hamper performance of the organisation
(Wheelen and Hunger, 2017).
Opportunities Threats
With the help of high investment, in
advertisements the chosen business can
easily enhance profits through beat
competition.
ALDI has also opportunity to expand
its operations to growing economies in
different areas such as Africa, Asia, etc.
Aldi has several competitors, involved
in same business.
Technology also creating operational
complexities (Sarstedt, Ringle and Hair,
2014).
Due to changes in customer habits and
preferences, threats also occur for the
organisation.
(f) Environmental audit for ALDI with micro and macro environment
In respect to analysis external audit, ALDI need to identify impact of micro and macro
within the enterprise. With the help of Porter's five forced model, micro and macro environment
can be assessed in market.
Porter five forces model
ALDI offers different types of products and services at minimum rate and effective
quality. Stores of the organisation and its customers continuously increasing with passage of time
(Papagiannakis, Voudouris and Lioukas, 2014). Competitive rivalry (High): Due to low cost and effective product quality, competitors
performances can be impact highly within the enterprise (De Massis and Kotlar, 2014).
Entery of new competitors such as Lidl, Netto, Kwiksave, etc, can create threat to ALDI.
5
The company has high brand value and
large extended network of several
branches (de Fátima Teles and de
Sousa, 2014) .
Further, the company continues
expanding its operations and functions
in new market so that it helps to
enhance customer base.
Due to low skilled staff members,
ALDI is not able to deal with large
number of customers during rush hours.
Low advertisement and store promotion
hamper performance of the organisation
(Wheelen and Hunger, 2017).
Opportunities Threats
With the help of high investment, in
advertisements the chosen business can
easily enhance profits through beat
competition.
ALDI has also opportunity to expand
its operations to growing economies in
different areas such as Africa, Asia, etc.
Aldi has several competitors, involved
in same business.
Technology also creating operational
complexities (Sarstedt, Ringle and Hair,
2014).
Due to changes in customer habits and
preferences, threats also occur for the
organisation.
(f) Environmental audit for ALDI with micro and macro environment
In respect to analysis external audit, ALDI need to identify impact of micro and macro
within the enterprise. With the help of Porter's five forced model, micro and macro environment
can be assessed in market.
Porter five forces model
ALDI offers different types of products and services at minimum rate and effective
quality. Stores of the organisation and its customers continuously increasing with passage of time
(Papagiannakis, Voudouris and Lioukas, 2014). Competitive rivalry (High): Due to low cost and effective product quality, competitors
performances can be impact highly within the enterprise (De Massis and Kotlar, 2014).
Entery of new competitors such as Lidl, Netto, Kwiksave, etc, can create threat to ALDI.
5
Threat of new entry (Medium): The chosen organisation has many competitors exist such
as TESCO, ASDA, etc. Therefore, they have to face high competition of market due to
existence of these supermarket firms (Lipitakis and Phillips, 2016). Due to existing firms
competition, ALDI need to determines high quality and unique features in products and
services. Threat of substitutes (High): There is high threat of various substitute products existing in
market. ALDI have no special products and services so that it can be found at different
stores. Thus, it reduces customer base due to availability of same products in different
organisation (Ready, Hill and Thomas, 2014). Buyer power (Medium): In retail sector of business, there is intense competition. Thus,
ALDI need to offers price that is quite high as per customer choice to choose from the
other store. In addition to this, customer can also exercise their power to keep price
according to product value (Pham, Pham and Pham, 2016).
Supplier power (Low): Suppliers of the country not easily agree with pricing of ALDI so
that the organisation need to switch another supplier chain.
6
Illustration 1: Porter's five forces model
Source: (Porter’s Five Forces of Competitive Position Analysis, 2017)
as TESCO, ASDA, etc. Therefore, they have to face high competition of market due to
existence of these supermarket firms (Lipitakis and Phillips, 2016). Due to existing firms
competition, ALDI need to determines high quality and unique features in products and
services. Threat of substitutes (High): There is high threat of various substitute products existing in
market. ALDI have no special products and services so that it can be found at different
stores. Thus, it reduces customer base due to availability of same products in different
organisation (Ready, Hill and Thomas, 2014). Buyer power (Medium): In retail sector of business, there is intense competition. Thus,
ALDI need to offers price that is quite high as per customer choice to choose from the
other store. In addition to this, customer can also exercise their power to keep price
according to product value (Pham, Pham and Pham, 2016).
Supplier power (Low): Suppliers of the country not easily agree with pricing of ALDI so
that the organisation need to switch another supplier chain.
6
Illustration 1: Porter's five forces model
Source: (Porter’s Five Forces of Competitive Position Analysis, 2017)
(g) Significance of stakeholders for the organisation with formulating new strategy
Stakeholders play very important to formulate new strategy and marketing plan in
successful aspect. Stakeholders analysis consists review and considerations of the impact on
business performance of ALDI. The chosen organisation need to understand interest of each
person and strategy as well to address business practices in environment (Dobni, Klassen and
Nelson, 2015). In respect to understand significance, following elements need to be classified in
business practices:
Marketing strategies: When the selected enterprise develop marketing strategies, they
have to give careful consideration towards customers. In this aspect, each stakeholder
required to being honest, transparent and fair in communication with each other
(McDowell, Aaron and Harris, 2014). In addition to this, proper interaction also needed
at workplace towards customers that is basic expectations of buyers. Conducting market
research is very important part of ALDI for their marketing techniques to learn about
needs and motives. Product development and promotion largely influence through
research findings to create significant credence to customer in stakeholder analysis (de
Fátima Teles and de Sousa, 2014) .
Motivating employees: In order to analysis role, employee of the enterprise also helps in
satisfying customer and production as well. Long term consideration includes turnover
and morale to satisfy each person within the enterprise. ALDI required to understand
needs and interest of stakeholder within the organisation. It assists to motivate people for
accomplish goals and objectives of the chosen firm. Further, the organisation also
required to monitor employment laws that is related to hiring, promotions and fair
practices which helps to meet with legal obligations and remove non discrimination from
the workplace (Sarstedt, Ringle and Hair, 2014).
Corporate citizenship: In addition to this, another significant can be demonstrate as
corporate citizenship which helps to balancing basic social and community
responsibilities with profits. In this way, leaders of ALDI required to operate honesty and
integrity to create favourable image. Being actively involved in community events also
helpful to become entrenched as integral members of communities (Papagiannakis,
Voudouris and Lioukas, 2014).
7
Stakeholders play very important to formulate new strategy and marketing plan in
successful aspect. Stakeholders analysis consists review and considerations of the impact on
business performance of ALDI. The chosen organisation need to understand interest of each
person and strategy as well to address business practices in environment (Dobni, Klassen and
Nelson, 2015). In respect to understand significance, following elements need to be classified in
business practices:
Marketing strategies: When the selected enterprise develop marketing strategies, they
have to give careful consideration towards customers. In this aspect, each stakeholder
required to being honest, transparent and fair in communication with each other
(McDowell, Aaron and Harris, 2014). In addition to this, proper interaction also needed
at workplace towards customers that is basic expectations of buyers. Conducting market
research is very important part of ALDI for their marketing techniques to learn about
needs and motives. Product development and promotion largely influence through
research findings to create significant credence to customer in stakeholder analysis (de
Fátima Teles and de Sousa, 2014) .
Motivating employees: In order to analysis role, employee of the enterprise also helps in
satisfying customer and production as well. Long term consideration includes turnover
and morale to satisfy each person within the enterprise. ALDI required to understand
needs and interest of stakeholder within the organisation. It assists to motivate people for
accomplish goals and objectives of the chosen firm. Further, the organisation also
required to monitor employment laws that is related to hiring, promotions and fair
practices which helps to meet with legal obligations and remove non discrimination from
the workplace (Sarstedt, Ringle and Hair, 2014).
Corporate citizenship: In addition to this, another significant can be demonstrate as
corporate citizenship which helps to balancing basic social and community
responsibilities with profits. In this way, leaders of ALDI required to operate honesty and
integrity to create favourable image. Being actively involved in community events also
helpful to become entrenched as integral members of communities (Papagiannakis,
Voudouris and Lioukas, 2014).
7
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(h) New strategy for ALDI
In respect to implement new strategy, ALDI can determine their focus on differentiation.
In this way, customer satisfaction is the most important aspect which created through using
criteria of customer when they buying product and services. The company charging
differentiated products over the competitor's product. Main target of the chosen enterprise is to
focus on middle class (Williams, 2014).
Mission of ALDI
ALDI is the only retailer who provide grocery products at low price. Their mission is to
make successful attributes yo commit and build efficiency at each level in term of construction,
distribution, etc. (Grant, 2016).
Vision of ALDI
The chosen enterprise has vision to shows successful operations which can be reinvented
to maximize quality of products and services.
Value of ALDI
Value of the organisation is depends on consistency, simplicity and responsibility.
Consistency leads to reliability which assists to make consistent operations to deal with product,
price, people and many aspects in day to day operations (De Massis and Kotlar, 2014).
8
Illustration 2: New strategy elements
In respect to implement new strategy, ALDI can determine their focus on differentiation.
In this way, customer satisfaction is the most important aspect which created through using
criteria of customer when they buying product and services. The company charging
differentiated products over the competitor's product. Main target of the chosen enterprise is to
focus on middle class (Williams, 2014).
Mission of ALDI
ALDI is the only retailer who provide grocery products at low price. Their mission is to
make successful attributes yo commit and build efficiency at each level in term of construction,
distribution, etc. (Grant, 2016).
Vision of ALDI
The chosen enterprise has vision to shows successful operations which can be reinvented
to maximize quality of products and services.
Value of ALDI
Value of the organisation is depends on consistency, simplicity and responsibility.
Consistency leads to reliability which assists to make consistent operations to deal with product,
price, people and many aspects in day to day operations (De Massis and Kotlar, 2014).
8
Illustration 2: New strategy elements
TASK 2
(a) Identify market and analysis suitable strategy for ALDI
In order to develop market and profits, there are different types of strategies exist that
assists to make effective results within the organisation. They are as follows:
Market entry strategy:
Market entry strategy for ALDI has various options to enter different market to operate
their functions and operations. With the help of development programs, there are several
operations can be grows to make positive results (Wheelen and Hunger, 2017). With the help of
following strategies, operations can be established in different areas:
Merger: Merger is the effective strategy which assists to chosen organisation to merge
their operations with other organisation. In this way, profitable outcomes can be made
with demonstrate several elements such as people, resources, etc. (Lipitakis and Phillips,
2016). Acquisition: Acquisition is the another important strategy which can be determines
through acquire one enterprise by another organisation. This will be helpful to make
profitable results in business environment of ALDI.
Strategic alliance: Strategic alliance considered when two or more than two enterprises
operate functions jointly with using liabilities and assets. It aids to enhance business
results and outcomes within the selected enterprise (Ready, Hill and Thomas, 2014).
Substantive growth:
It is the another suitable strategy to ALDI in respect to grow their operations and
functions with effective performances. In this aspect, following elements can be implemented at
workplace of the chosen enterprise: Related diversification: When ALDI diversify their operations and functions in existing
line of goods, it can be define as related diversification. Unrelated diversification: Unrelated diversification can be determines as operate new
function and apart from existing line. In this aspect, the chosen enterprise will easily
accomplish their goals and objectives to meet with targets and outcomes (Pham, Pham
and Pham, 2016).
9
(a) Identify market and analysis suitable strategy for ALDI
In order to develop market and profits, there are different types of strategies exist that
assists to make effective results within the organisation. They are as follows:
Market entry strategy:
Market entry strategy for ALDI has various options to enter different market to operate
their functions and operations. With the help of development programs, there are several
operations can be grows to make positive results (Wheelen and Hunger, 2017). With the help of
following strategies, operations can be established in different areas:
Merger: Merger is the effective strategy which assists to chosen organisation to merge
their operations with other organisation. In this way, profitable outcomes can be made
with demonstrate several elements such as people, resources, etc. (Lipitakis and Phillips,
2016). Acquisition: Acquisition is the another important strategy which can be determines
through acquire one enterprise by another organisation. This will be helpful to make
profitable results in business environment of ALDI.
Strategic alliance: Strategic alliance considered when two or more than two enterprises
operate functions jointly with using liabilities and assets. It aids to enhance business
results and outcomes within the selected enterprise (Ready, Hill and Thomas, 2014).
Substantive growth:
It is the another suitable strategy to ALDI in respect to grow their operations and
functions with effective performances. In this aspect, following elements can be implemented at
workplace of the chosen enterprise: Related diversification: When ALDI diversify their operations and functions in existing
line of goods, it can be define as related diversification. Unrelated diversification: Unrelated diversification can be determines as operate new
function and apart from existing line. In this aspect, the chosen enterprise will easily
accomplish their goals and objectives to meet with targets and outcomes (Pham, Pham
and Pham, 2016).
9
Vertical growth: In this way, ALDI need to determines same areas that assists to
diversified operations and functions to grow effective results. It assists to develop
performances within the enterprise in successful way.
Horizontal growth: In this aspect, the selected business need to expand in several ways
to ascertain more growth and profits within the business environment (Stroh, 2014).
Limited growth strategy
Limited growth strategy bring maximum outcomes and profits with less amount of risk
and efforts. Within the selected enterprise, fast innovations can be bring financial problem
solution to maintain same level of quality (Papke-Shields and Boyer-Wrigh, 2017). However,
ALDI has drawback to limited growth is that aggressive competitors exist in market. On the
other hand, positive results of this strategy is that it not required high cost to make rapid growth
within the business environment (Dobni, Klassen and Nelson, 2015). To make successful growth
high spending money need to be implemented to open more stores and purchase more inventory.
Therefore, they have profits to make effective functions and operations in successful way to
develop performance (McDowell, Aaron and Harris, 2014).
(b) Justification of one strategy for market entry and growth
Main motive of ALDI is to enhance product and services quality that assists to make
successful operations and functions within the market. In this context, profits and revenue can be
increasing through adopting strategy for market entry and growth. With the help of related
diversification strategy, the chosen organisation can easily develop their profits and revenue in
different parts of market. In this way, actions and activities can be taken that assists to assess
business environment (Halal, 2015).
With regards of substantive growth strategy, the organisation can easily enter in new
place with same product and services. Therefore, it becomes more helpful to generate more
profits and revenue within the business environment. In respect to enter new areas, results and
performances could be develops easily (de Fátima Teles and de Sousa, 2014) .
10
diversified operations and functions to grow effective results. It assists to develop
performances within the enterprise in successful way.
Horizontal growth: In this aspect, the selected business need to expand in several ways
to ascertain more growth and profits within the business environment (Stroh, 2014).
Limited growth strategy
Limited growth strategy bring maximum outcomes and profits with less amount of risk
and efforts. Within the selected enterprise, fast innovations can be bring financial problem
solution to maintain same level of quality (Papke-Shields and Boyer-Wrigh, 2017). However,
ALDI has drawback to limited growth is that aggressive competitors exist in market. On the
other hand, positive results of this strategy is that it not required high cost to make rapid growth
within the business environment (Dobni, Klassen and Nelson, 2015). To make successful growth
high spending money need to be implemented to open more stores and purchase more inventory.
Therefore, they have profits to make effective functions and operations in successful way to
develop performance (McDowell, Aaron and Harris, 2014).
(b) Justification of one strategy for market entry and growth
Main motive of ALDI is to enhance product and services quality that assists to make
successful operations and functions within the market. In this context, profits and revenue can be
increasing through adopting strategy for market entry and growth. With the help of related
diversification strategy, the chosen organisation can easily develop their profits and revenue in
different parts of market. In this way, actions and activities can be taken that assists to assess
business environment (Halal, 2015).
With regards of substantive growth strategy, the organisation can easily enter in new
place with same product and services. Therefore, it becomes more helpful to generate more
profits and revenue within the business environment. In respect to enter new areas, results and
performances could be develops easily (de Fátima Teles and de Sousa, 2014) .
10
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TASK 3
(a) Assessment of the roles and responsibility of employees that involved for implementation of
strategy
In ALDI, there are different types of employees working who possess several qualities to
deal with operations and functions. Each and every member of the organisation need to
understand activities and actions to operate functions and operations (Sarstedt, Ringle and Hair,
2014). Following are certain roles and responsibilities can be categories of employees in the
chosen enterprise:
Technical expert: Employees of the organisation have effective role to make technical
expert. They have to perform functions and operations perfectly and properly. Therefore,
role of individual can be defines with requisite skills and competences to undertake
different tasks. It will ensure that each member perform their participation in term of
mission, vision, goals, objectives and expectations of the company (Papagiannakis,
Voudouris and Lioukas, 2014).
Team playing: All employees need to be work within the team so that they can
contribute responsibility to share participation within the enterprise. In ALDI,
responsibilities can be attending through meetings, contribute participation in decision
making and problem solving, etc. In addition to this, task delegation, business partners
and employees are able to accomplish effective results in shorter time (Wicks, 2017).
Managing: At each level of the organisation, employee perform their different types of
functions to manage work of ALDI. Thus, they are responsible to manage one or more
than one thing in effective business aspects. Therefore, at workplace, different types of
responsibilities determines by various people to develop effective results. For instance,
workers that are working in finance department required to manage fund availability of
the organisation in successful aspect (Williams, 2014).
Development: Employees of the chosen organisation also role to make organisation
develop. It means responsibilities is to make growing the business operations and
profitable in successful way. Main objective of the organisation is to make more profits
and revenue through determines high market share (Grant, 2016). When they neglect
their roles and responsibilities, profitability of ALDI us also threatened.
11
(a) Assessment of the roles and responsibility of employees that involved for implementation of
strategy
In ALDI, there are different types of employees working who possess several qualities to
deal with operations and functions. Each and every member of the organisation need to
understand activities and actions to operate functions and operations (Sarstedt, Ringle and Hair,
2014). Following are certain roles and responsibilities can be categories of employees in the
chosen enterprise:
Technical expert: Employees of the organisation have effective role to make technical
expert. They have to perform functions and operations perfectly and properly. Therefore,
role of individual can be defines with requisite skills and competences to undertake
different tasks. It will ensure that each member perform their participation in term of
mission, vision, goals, objectives and expectations of the company (Papagiannakis,
Voudouris and Lioukas, 2014).
Team playing: All employees need to be work within the team so that they can
contribute responsibility to share participation within the enterprise. In ALDI,
responsibilities can be attending through meetings, contribute participation in decision
making and problem solving, etc. In addition to this, task delegation, business partners
and employees are able to accomplish effective results in shorter time (Wicks, 2017).
Managing: At each level of the organisation, employee perform their different types of
functions to manage work of ALDI. Thus, they are responsible to manage one or more
than one thing in effective business aspects. Therefore, at workplace, different types of
responsibilities determines by various people to develop effective results. For instance,
workers that are working in finance department required to manage fund availability of
the organisation in successful aspect (Williams, 2014).
Development: Employees of the chosen organisation also role to make organisation
develop. It means responsibilities is to make growing the business operations and
profitable in successful way. Main objective of the organisation is to make more profits
and revenue through determines high market share (Grant, 2016). When they neglect
their roles and responsibilities, profitability of ALDI us also threatened.
11
(b) Analysis of resource requirement for implementation of strategy
In respect to implement strategy, ALDI required various types of resources that assists to
enhance profits and revenue. It assists to accomplish goals and objectives in successful manner
with growing effective results as well (De Massis and Kotlar, 2014). New strategy can be
develops with following elements:
Human resources: Human resource very important part to make successful results in
business. There are various types of employees exist who perform different activities and actions
to accomplish objectives and goals of ALDI. This strategy make developing outcomes of
operations and results that assists to attain more profits and revenue within the firm. In addition
to this, several people perceive different opinion and idea for same product and services within
the enterprise (Papke-Shields and Boyer-Wrigh, 2017). Therefore, it is an opportunity for the
organisation to develop profits and revenue through taking views from various people. Human
resource required to develop profits through share ideas to attain effective and successful goals.
This is because, the chosen enterprise share roles and responsibilities according to interest area
and qualification in the organisation (Lipitakis and Phillips, 2016).
Financial resources: Financial resources are required to develop operations and
performances in several areas. It is the best way to enhance profits and revenue through
implement more investment. In this aspect, overall profits can be ascertained to attract more
customers. ALDI required this to enhance operation in same line at different place to attract more
customers within the organisation. Finance resource also known as pillar to formulate effective
results with developing successful operations. It assists to enhance more profits and revenue
through carrying several activities within the business unit. As results, it will be helpful to attain
overall growth in effective manner (Ready, Hill and Thomas, 2014).
Time and material resources: In respect to develop new strategy, ALDI required to
perform functions and operations with effective time and material as well. Further, the
organisation also needed to set time for each activity within the business environment. It is the
best way to enhance profits and revenue to grow business operations. It is also develops results
and performances to grow successful business operations in the enterprise. With the help of
effective time and material, each activity done in significant manner. Hence, profits will be
accomplish at chosen business environment through carrying various activities (Pham, Pham and
Pham, 2016).
12
In respect to implement strategy, ALDI required various types of resources that assists to
enhance profits and revenue. It assists to accomplish goals and objectives in successful manner
with growing effective results as well (De Massis and Kotlar, 2014). New strategy can be
develops with following elements:
Human resources: Human resource very important part to make successful results in
business. There are various types of employees exist who perform different activities and actions
to accomplish objectives and goals of ALDI. This strategy make developing outcomes of
operations and results that assists to attain more profits and revenue within the firm. In addition
to this, several people perceive different opinion and idea for same product and services within
the enterprise (Papke-Shields and Boyer-Wrigh, 2017). Therefore, it is an opportunity for the
organisation to develop profits and revenue through taking views from various people. Human
resource required to develop profits through share ideas to attain effective and successful goals.
This is because, the chosen enterprise share roles and responsibilities according to interest area
and qualification in the organisation (Lipitakis and Phillips, 2016).
Financial resources: Financial resources are required to develop operations and
performances in several areas. It is the best way to enhance profits and revenue through
implement more investment. In this aspect, overall profits can be ascertained to attract more
customers. ALDI required this to enhance operation in same line at different place to attract more
customers within the organisation. Finance resource also known as pillar to formulate effective
results with developing successful operations. It assists to enhance more profits and revenue
through carrying several activities within the business unit. As results, it will be helpful to attain
overall growth in effective manner (Ready, Hill and Thomas, 2014).
Time and material resources: In respect to develop new strategy, ALDI required to
perform functions and operations with effective time and material as well. Further, the
organisation also needed to set time for each activity within the business environment. It is the
best way to enhance profits and revenue to grow business operations. It is also develops results
and performances to grow successful business operations in the enterprise. With the help of
effective time and material, each activity done in significant manner. Hence, profits will be
accomplish at chosen business environment through carrying various activities (Pham, Pham and
Pham, 2016).
12
(c) SMART targets to achieve strategic position
Specific Aldi will enhance the customer service score by 14 points by utilizing
the customer service survey in next year.
Measurable It will be measured through sales record.
Achievable Objectives are attainable as they are determined by conducting
appropriate market research (Wheelen and Hunger, 2017).
Relevant These are relevant according to the vision of the company
Time-bound The time period taken is about 1 year to achieve this target.
13
Illustration 3: SMART objective
Source:(SMART objective, 2017)
Specific Aldi will enhance the customer service score by 14 points by utilizing
the customer service survey in next year.
Measurable It will be measured through sales record.
Achievable Objectives are attainable as they are determined by conducting
appropriate market research (Wheelen and Hunger, 2017).
Relevant These are relevant according to the vision of the company
Time-bound The time period taken is about 1 year to achieve this target.
13
Illustration 3: SMART objective
Source:(SMART objective, 2017)
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SMART is a rule that is used by Aldi in achieving the strategic objectives as it provides a
clear image how the objectives are set so that everyone in the organization is clear with it and
goals can be achieved with the understanding (Papke-Shields and Boyer-Wrigh, 2017).
CONCLUSION
In order to focus on the present report, it can be sum up that business strategy successful
aspect to enhance profits and revenue within the enterprise. In this context, report concluded
about organisation mission, vision, objectives, goals and competencies that helps to formulate
strategic plan in ALDI. Furthermore, it summarized about strategic position through
organisational audit and external environment analysis. Moreover, it articulated about SWOT
and Porter's five forces model to support the business objectives in systematic manner. In
addition to this, strategies also explained in which market entry is the best way to develop
effective function and operation in market. At last, there are several resources explained that
assists to make effective results within the organisation through carrying operations and
functions.
14
clear image how the objectives are set so that everyone in the organization is clear with it and
goals can be achieved with the understanding (Papke-Shields and Boyer-Wrigh, 2017).
CONCLUSION
In order to focus on the present report, it can be sum up that business strategy successful
aspect to enhance profits and revenue within the enterprise. In this context, report concluded
about organisation mission, vision, objectives, goals and competencies that helps to formulate
strategic plan in ALDI. Furthermore, it summarized about strategic position through
organisational audit and external environment analysis. Moreover, it articulated about SWOT
and Porter's five forces model to support the business objectives in systematic manner. In
addition to this, strategies also explained in which market entry is the best way to develop
effective function and operation in market. At last, there are several resources explained that
assists to make effective results within the organisation through carrying operations and
functions.
14
REFERENCES
Books and Journals
Al Shobaki, M.J., Amuna, Y.M.A. and Naser, S.S.A., 2017. Strategic and Operational Planning
As Approach for Crises Management Field Study on UNRWA.
Banihabib, M.E., Hashemi, F. and Shabestari, M.H., 2017. A framework for sustainable strategic
planning of water demand and supply in arid regions. Sustainable Development, 25(3),
pp.254-266.
de Fátima Teles, M. and de Sousa, J. F., 2014. Environmental Management and Business
Strategy: Structuring the Decision-Making Support in a Public Transport Company.
Transportation Research Procedia. 3. pp.155-164.
De Massis, A. and Kotlar, J., 2014. The case study method in family business research:
Guidelines for qualitative scholarship. Journal of Family Business Strategy. 5(1). pp.15-
29.
Dobni, C. B., Klassen, M. and Nelson, W. T., 2015. Innovation strategy in the US: top
executives offer their views. Journal of Business Strategy. 36(1). pp.3-13.
Grant, R. M., 2016. Contemporary strategy analysis: Text and cases edition. John Wiley &
Sons.
Halal, W. E., 2015. Business strategy for the technology revolution: competing at the edge of
creative destruction. Journal of the Knowledge Economy. 6(1). pp.31-47.
Lipitakis, A. and Phillips, P., 2016. On e-business strategy planning and performance: a
comparative study of the UK and Greece. Technology Analysis & Strategic Management.
28(3). pp.266-289.
McDowell, W. C., Aaron, J. and Harris, M. L., 2014. Analyzing the Link between Strategy and
Performance: Comparing Small Business Owners and Professional Managers. Journal of
Business and Entrepreneurship. 26(2). p.45.
Papagiannakis, G., Voudouris, I. and Lioukas, S., 2014. The road to sustainability: exploring the
process of corporate environmental strategy over time. Business Strategy and the
Environment. 23(4). pp.254-271.
Papke-Shields, K.E. and Boyer-Wright, K.M., 2017. Strategic planning characteristics applied to
project management. International Journal of Project Management, 35(2), pp.169-179.
15
Books and Journals
Al Shobaki, M.J., Amuna, Y.M.A. and Naser, S.S.A., 2017. Strategic and Operational Planning
As Approach for Crises Management Field Study on UNRWA.
Banihabib, M.E., Hashemi, F. and Shabestari, M.H., 2017. A framework for sustainable strategic
planning of water demand and supply in arid regions. Sustainable Development, 25(3),
pp.254-266.
de Fátima Teles, M. and de Sousa, J. F., 2014. Environmental Management and Business
Strategy: Structuring the Decision-Making Support in a Public Transport Company.
Transportation Research Procedia. 3. pp.155-164.
De Massis, A. and Kotlar, J., 2014. The case study method in family business research:
Guidelines for qualitative scholarship. Journal of Family Business Strategy. 5(1). pp.15-
29.
Dobni, C. B., Klassen, M. and Nelson, W. T., 2015. Innovation strategy in the US: top
executives offer their views. Journal of Business Strategy. 36(1). pp.3-13.
Grant, R. M., 2016. Contemporary strategy analysis: Text and cases edition. John Wiley &
Sons.
Halal, W. E., 2015. Business strategy for the technology revolution: competing at the edge of
creative destruction. Journal of the Knowledge Economy. 6(1). pp.31-47.
Lipitakis, A. and Phillips, P., 2016. On e-business strategy planning and performance: a
comparative study of the UK and Greece. Technology Analysis & Strategic Management.
28(3). pp.266-289.
McDowell, W. C., Aaron, J. and Harris, M. L., 2014. Analyzing the Link between Strategy and
Performance: Comparing Small Business Owners and Professional Managers. Journal of
Business and Entrepreneurship. 26(2). p.45.
Papagiannakis, G., Voudouris, I. and Lioukas, S., 2014. The road to sustainability: exploring the
process of corporate environmental strategy over time. Business Strategy and the
Environment. 23(4). pp.254-271.
Papke-Shields, K.E. and Boyer-Wright, K.M., 2017. Strategic planning characteristics applied to
project management. International Journal of Project Management, 35(2), pp.169-179.
15
Papke-Shields, K.E. and Boyer-Wright, K.M., 2017. Strategic planning characteristics applied to
project management. International Journal of Project Management, 35(2), pp.169-179.
Pham, T., Pham, D. K. and Pham, A., 2016. From Business Strategy to Information Technology
Roadmap: A Practical Guide for Executives and Board Members. CRC Press.
Ready, D. A., Hill, L. A. and Thomas, R. J., 2014. Building a Game-Changing Talent Strategy.
Harvard Business Review. 92(1-2). pp.62-68.
Rees, G. and Smith, P. eds., 2017. Strategic human resource management: An international
perspective. Sage.
Sarstedt, M., Ringle, C. M. and Hair, J. F., 2014. Partial least squares structural equation
modeling (PLS-SEM): A useful tool for family business researchers. Journal of Family
Business Strategy. 5(1). pp.105-115.
Stroh, P. J., 2014. Business strategy: plan, execute, win!. John Wiley & Sons.
Van den Berg, L. and Russo, A., 2017. The student city: Strategic planning for student
communities in EU cities. Routledge.
Wheelen, T.L. and Hunger, J.D., 2017. Strategic management and business policy. Pearson.
Williams, D. S., 2014. Connected CRM: implementing a data-driven, customer-centric business
strategy. John Wiley & Sons.
Online
ALDI. 2017. [Online] Available through: <https://www.ukessays.com/essays/commerce/an-
introduction-about-aldi-commerce-essay.php/>. [Accessed on 10th August 2017].
Porter’s Five Forces of Competitive Position Analysis, 2017.
<http://www.cgma.org/resources/tools/essential-tools/porters-five-forces.html>.
[Accessed on 10th August 2017].
SMART objective. 2017. [Online] Available through: <http://creately.com/blog/project-
management/smart-in-project-planning/>. [Accessed on 10th August 2017].
Wicks, d., 2017. What Are Some Roles & Responsibilities for Employees and Business
Partners?. <http://smallbusiness.chron.com/roles-responsibilities-employees-business-
partners-19133.html>.
16
project management. International Journal of Project Management, 35(2), pp.169-179.
Pham, T., Pham, D. K. and Pham, A., 2016. From Business Strategy to Information Technology
Roadmap: A Practical Guide for Executives and Board Members. CRC Press.
Ready, D. A., Hill, L. A. and Thomas, R. J., 2014. Building a Game-Changing Talent Strategy.
Harvard Business Review. 92(1-2). pp.62-68.
Rees, G. and Smith, P. eds., 2017. Strategic human resource management: An international
perspective. Sage.
Sarstedt, M., Ringle, C. M. and Hair, J. F., 2014. Partial least squares structural equation
modeling (PLS-SEM): A useful tool for family business researchers. Journal of Family
Business Strategy. 5(1). pp.105-115.
Stroh, P. J., 2014. Business strategy: plan, execute, win!. John Wiley & Sons.
Van den Berg, L. and Russo, A., 2017. The student city: Strategic planning for student
communities in EU cities. Routledge.
Wheelen, T.L. and Hunger, J.D., 2017. Strategic management and business policy. Pearson.
Williams, D. S., 2014. Connected CRM: implementing a data-driven, customer-centric business
strategy. John Wiley & Sons.
Online
ALDI. 2017. [Online] Available through: <https://www.ukessays.com/essays/commerce/an-
introduction-about-aldi-commerce-essay.php/>. [Accessed on 10th August 2017].
Porter’s Five Forces of Competitive Position Analysis, 2017.
<http://www.cgma.org/resources/tools/essential-tools/porters-five-forces.html>.
[Accessed on 10th August 2017].
SMART objective. 2017. [Online] Available through: <http://creately.com/blog/project-
management/smart-in-project-planning/>. [Accessed on 10th August 2017].
Wicks, d., 2017. What Are Some Roles & Responsibilities for Employees and Business
Partners?. <http://smallbusiness.chron.com/roles-responsibilities-employees-business-
partners-19133.html>.
16
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