The Impact of Staff Absenteeism on Service Users: The Case of Charlotte House

The impact of staff absenteeism on service users: The case of Charlotte House
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INTRODUCTION
• This research project has aimed to examine the impact of
staff absenteeism on service users.
• Structure, process and outcomes are key indicators of
care quality (Oliveira et al. 2015)
• Staff absenteeism is one of the key components of human
resource management and it affects the quality of service
provided to the patients.

Aims and Objectives
• To identify and examine the impact of the staff
absenteeism on service users in Charlotte House
• To review existing studies related to staff absenteeism and
service users within UK Health and Social Care industry.
• To suggest the recommendations that can improve the
performance of staff members in Charlotte House

Research Questions And
Rationale
• What are the major
effects of the staff
absenteeism on service
users in Charlotte House?
• The research has chosen this particular topic
as staff absenteeism is a major issue in care
giving organizations in United Kingdom and
Charlotte House is one of the best examples of
this issue.
• The day to day operation of the organization is
getting hampered which has negative impact
on the service quality.
• The impact of these phenomenon is not limited
to the service users but also the other staffs.
• The on-duty carers have to take up more
responsibility which results in increase in
stress, dissatisfaction and mistakes.

LITERATURE REVIEW
Definition
• According to Baxter et al. (2015)
staff absenteeism is a habitual
practice that influences the staff to
take a leave in random basis.
• In this regard, Hallman et al. (2014)
argued that the habitual non-
presence of the staff during the time
of doing job is labelled as staff
absenteeism.
Concept of staff
absenteeism in
healthcare
• According to the research of Van Buynder
et al. (2015) it can be argued that the
relationship between the staff
absenteeism in hospitals is related to
their organizational commitment.
• Mercer et al. (2014) articulated that
typical classification of the staff
absenteeism in healthcare facilities can
be seen in intensive care units, medical or
surgical departments and specialization.

Problems of Staff absenteeism
on patients
• There are several impacts based on the empirical evidences formulate that the role of the
staff absenteeism leads to patient safety and lack of patient health condition.
• As per the research of Pieterse and Lodge (2015) vulnerability to the safety of the patient
is a significant result due to the staff absenteeism.
• As the medical facilities suffer from lack of trained medical staffs therefore it is not
possible for the organization to overcome the absenteeism of the staff within a short
period of time (Duclay et al. 2015)
• Besides this, Oliveira et al. (2015) also pointed out that in a medical facility is the part of
the job of medical staffs to get adequate attention to each individual patient
• King Long and Lisy (2014) advocated that in the advanced medical facilities the patients
enjoy a number of healthcare development programs. It is essential for the hospitals to
ensure the progress in patient’s health condition