Managing Change and Leadership Styles in Cafe 13

Cafe 13

TABLE OF CONTENT
INTRODUCTION...........................................................................................................................3
2) The way cafe 13 can take planned approached to change......................................................3
3) Leadership styles and management theories...........................................................................5
CONCLSUION................................................................................................................................7
REFERENCES................................................................................................................................9

INTRODUCTION
There are several changes in external environment which have to be adapted by
organisation in order to retained customer’s satisfaction and long term growth and survival of
enterprise. Change management is a long process that includes management of process, system
and various individual that are working in organisation for effective achievement of specific
objectives. Leaders play an crucial role in motivating employees to accept several changes of
external environment so that company can gain competitive advantages in market. This report is
discussed about a case study of cafe 13 and the manners John manage several changes of
organisation that have resulted in high labour turnover. It covers two main answers that is the
way Cafe13 can take planned approached to manage change and suggest leadership styles and
business strategy that can be used for future successful change.
2) The way cafe 13 can take planned approached to change
Change is a important process for an organisation that it needs to accept in order to grow
and sustain in competitive market condition. John has planned to brought several changes in firm
but most of the employees resist to adopted to changes that resulted in high labour turnover and
poor quality of services delivered to end users. Therefore, John for planned approached can make
use of koter 8-step change model to manage changed and effective achievement of goals
(Bacevice and et.al., 2020). Koter have set eight steps that need to be followed by leaders and
manager of firm while brining changes in organisation to get best outcome or result. Thus, stages
of koter model are illustrated below:
Create urgency: First steps for brining changes is that idea to changes must be so powerful and
urgent that various individual in the firm are motivated and accept that it is necessary for growth
and smooth operation of business. John needs to create a environment where employees are able
to know about existing problem and find best possible solution so that cafe can expand its
business operation. Honest and transparent discussion between employees and manager of cafe
can helps in creating needs rather than wants. Open communication and asking support to
various stakeholder of company that is customers, employees can contribute in making
awareness among employees about urgency of change for sustainability of firm.
Form a powerful coalition: One of the mistake done by john is that it had alone bring changes
in organisation rather than that it should build coalition that is mix of several skills, knowledge