Café Rouge Appraisal: Performance, Objectives, and Future Development

CAFÉ ROUGE APPRAISAL
APPRAISAL
During your time with Café Rouge, you will have bi-annual appraisals.
This is an opportunity to talk with your line manager about what you
have achieved in the last 6 months, your areas for improvement and
any career aspirations you may have. From your appraisal you and
your line manager will also create a development plan for you to work
through.
MY PERFORMANCE
Please refer to your role KPI’s on the Guide to refer to Key Performance Indicators in order to assess your past performance and establish what you
have achieved. The overall Capability rating, will be based around the 5 KPIs and you need to choose which of the ratings below describes your
performance level the most for each KPI.
3 – WORKING BEYOND REQUIRED LEVEL
Consistently exceeds performance targets and role models the capabilities and Café Rouge vales, adding significant value to the wider business and
their area.
2 – WORKING AT REQUIRED LEVEL
Consistently achieves performance targets and demonstrates all of the required capabilities and right behaviours.
1 – WORKING TOWARDS REQUIRED LEVEL
Needs support to achieve performance targets OR needs to work on behaviours to ensure they are in line with Café Rouge values.
NAME Eliza Domanska
JOB TITLE Assistant Manager
RESTAURANT Café Rouge
LINE MANAGER
DATE

CAFÉ ROUGE APPRAISAL
PREVIOUS
OBJECTIVES/TARGETS MEASURE COMMENTS LINE MANAGER
COMMENTS 1 2 3
TEAM:  Approach towards the
allotted task
 Commitment towards the
duties
 Timely completion
Team members possess
flexibility towards exposing
collaborative output. This
helps me in sharing the
preconceived knowledge,
skills and expertise. Along
with this, the collaborative
output helps me to
complete the tasks within
the stipulated deadline.
The performance of the
team members are
constantly monitored. This
helps in averting the
manufacturing of poor
quality food items. Along
with this, tracking and
controlling the performance
of the team members is
assistance in terms of
making estimates regarding
the progress with the
business activities.
2
LEGAL AND COMPLAINT:
Checking the extent to which the
standards and protocols of the
legislations are followed
Hiring the statutory bodies of law
helps in conducting the process of
investigation. This investigation
excavates the drawbacks within
the execution of the business
operations.
Development of the
consumer forums and
redressal forums result in
the provision of justice to
the employees, who have
been victimized.
2
GUESTS:  Approach towards
fulfilling the needs of the
guests
 Display hospitality while
providing customer
service
 Surveys and feedback
from the guests
Approach towards customer
service determines the awareness
towards improving the standards
and quality of business service.
Hospitality is an important
component while dealing with the
needs, demands and requirements
of the customers.
Surveys and feedbacks
helps in gaining an insight
into the specific needs and
preferences of the
customers. Using social
media for conducting the
surveys helps in widening
the supply chain network.
2
SALES:  Current sales revenue
 Distribution channels
Distribution channels reflects the
ways through which the customers
After completion of the
manufacturing process, 1

CAFÉ ROUGE APPRAISAL
 Advertising strategies are lured towards the products
and services. Advertising
strategies helps in determining the
target segment to which the café
caters for improving the focus on
the business activities.
meetings are held with the
sales manager. This helps
in conducting reviews for
judging the effectiveness
and feasibility of the sales
promotion.
PROFIT:
 The current
profit
trends
 Meetings
regards
increasing
the profit
margin
 Adding
innovation
within the
products
and
services
Meetings helps in developing
strategies for increasing the profit
margin. Within this, the aspect of
change management is important
for adding innovation into the
business operations.
Meetings with sales
managers proves beneficial
in terms of developing
strategies for increasing the
profit margin. Here, focus is
placed on altering the
advertising strategies.
1
ANY OTHER ACHIEVEMENTS?
The team members of the Café are provided with training. After three months, post training tests are conducted for assessing their performance. Their
performance is scored on the basis of their approach towards the allocated tasks. This approach helps in making estimates regarding the progress of
the activities. Within this, mention can be made of the self-evaluation exercise, which the employees are instructed to conduct at regular intervals.

CAFÉ ROUGE APPRAISAL
HOW DID I LIVE THE VALUES?
Please refer to Potential rating and Café Rouge values in the Guide.
VALUES COMMENTS LINE MANAGER COMMENTS
Passionate approach towards the provision of
quality food helps in the achievement of
customer satisfaction. Seriousness towards this
aspect proves helpful in terms of the
developing good practice for customer service
We pay special attention to the performance of the
employees towards customer service. Typical
example of this lies in the practical examples, which
the employees are assigned in the field of customer
service