Automated System for Cafe Festivale: Project Definition and Business Case

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Kathy
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University of South Australia
School of ITMS
INFT 1021: IT Project Management (ITPM)
DECLARATION OF CONTRIBUTION
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<Report title>
<Date>
Prepared by
<Group number>
<Names of group members>

Table of Contents
1. Project Definition.............................................................................................................. 4
1.1 Background..............................................................................................................4
1.2 Project Objectives....................................................................................................4
1.3 Desired Outcomes....................................................................................................4
1.4 Project Scope and Exclusions...................................................................................5
1.5 Constraints and Assumptions...................................................................................5
1.6 User(s) and any other known interested parties......................................................5
1.7 Interfaces................................................................................................................. 5
2. Project Approach...............................................................................................................6
3. Business Case.................................................................................................................... 7
3.1 Executive Summary..................................................................................................7
3.2 Reasons....................................................................................................................7
3.3 Business Options......................................................................................................7
3.4 Expected Benefits.................................................................................................... 8
3.5 Expected Dis-benefits.............................................................................................. 8
3.6 Timescale................................................................................................................. 8
3.7 Costs........................................................................................................................ 8
3.8 Investment Appraisal...............................................................................................8
3.9 Major Risks...............................................................................................................9
4. Project Management Team Structure...............................................................................9
5. Role Descriptions...............................................................................................................9
6. Stakeholder Analysis....................................................................................................... 10
7. Project Plan..................................................................................................................... 10
7.1 Tolerances..............................................................................................................10
7.2 Product Descriptions..............................................................................................10
7.3 Schedule.................................................................................................................11
8. Minutes of Group Meetings............................................................................................14
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8.1 Meeting 1...............................................................................................................14
8.2 Meeting 2...............................................................................................................16
8.3 Meeting 3 (repeat for each meeting held).............................................................18
References..............................................................................................................................20
Appendices.............................................................................................................................21
Appendix 1: Gantt Chart..................................................................................................21
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1. Project Definition
1.1 Background
The background of this project involves the development of an automated system that is
aimed to address the issues faced by Café Festivale. Café Festivale is a new and popular café
that has been operational in the Town of Gawler. However, due to quick increase in
popularity and rapid growth of customer count, the café is facing certain major problems
like delayed taking of orders, delayed and wrong serving of ordered food and many others.
Hence, the authority has decided to undertake a project for implementation of an
automated system that will address these particular issues as well as provide scope for
further improvement and development.
1.2 Project Objectives
The objectives of the project are as follows.
 To replace the current manually handled order taking and processing system with an
automated system
 To accelerate the speed of operations for boosting customer satisfaction
 To develop an error proof system and gain more efficiency from the waiters and
kitchen staff
1.3 Desired Outcomes
The desired outcomes from the project are listed as follows.
Orders taken by the staff will be automatically entered into the system
The system will instantly send the order to the kitchen electronically
Waiting staffs will be notified by the system when the ordered food is ready
Stock levels will be automatically monitored and the staffs will be notified when the
stock level falls below the suitable level
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