Conflict Management at Westpac: Role of HR and Employees

Running Head: CALD 0
Business
Communication for
Managers
Student Details
3/31/2019

CALD 1
Executive Summary
Cultural and Linguistic Diverse (CALD) people at workplace are important for the growth of
the company as diversity is seen as an opportunity for an organization now days. But
diversity also causes conflicts at workplace sometimes. Westpac is one of the biggest banks
of Australia. This report discusses about conflict management at Westpac workplace. In this
report, role of human resources, employees’ role, and importance of conflict management
training are discussed. Human resource department of Westpac manage workplace conflicts
through effective communication and paying attention to the needs of employees by listening
to their requirements. Employees are provided with the conflict management training by their
managers so that they are able to resolve conflicts by their own.

CALD 2
Contents
Executive Summary...................................................................................................................1
Introduction................................................................................................................................3
Conflict Management at Westpac..............................................................................................3
Role of Human Resources......................................................................................................4
Role of Employees.................................................................................................................5
Conflict Management Training..............................................................................................6
Develop Strong Employee Relations.....................................................................................6
Recommendations......................................................................................................................7
Minimizing Conflict Framework...........................................................................................7
References..................................................................................................................................9

CALD 3
Introduction
Westpac is an Australian Bank providing financial services to its customers. It is founded in
1817 and headquartered in Sydney. It is first and oldest bank of Australia serving around 14
million customers and 40,000 employees working for it. Employees working in Westpac are
from different cultures, countries, regions, and religions who speak different languages, share
different beliefs and values. This report discuss about cultural and linguistic diversity at
Westpac. Cultural and Linguistic Diverse (CALD) workplace is the place where people from
different countries speaking different languages, having different backgrounds and regions
work together (Australian Government, 2015). Due to this, several conflicts arise at
workplace of Westpac due to cultural and linguistic diversity. I am working as a management
consultant, provided with the task of developing recommendations for the Board of Directors
related to the conflict management and effective communication for managing conflicts at the
Westpac’s workplace and create a more harmonious workplace for the employees.
Conflict Management at Westpac
Employees at Westpac are from different countries, backgrounds, and regions having
different opinions, attitudes, needs, interests, thought processes, and finding it difficult to
adjust with one another. When employees start perceiving thing in different ways, it leads to
conflict arising. Then it becomes difficult for any organization to survive if its employees
start indulging in continuous fights and conflicts (MSG, 2019). Avoidance of conflicts at
workplace helps in developing healthy and competitive environment. For any organization,
its employees are its assets and thus they must feel motivated in order to perform well. Below
are the some methods suggested for managing conflicts at Westpac: