Organizational Evaluation of Care UK Care Home

This article provides an insight into the internal environment of Care UK Care Home. It covers topics such as funding, mission statement, values, organizational context, staff appraisal, regulations, strengths and weaknesses, theoretical considerations, and recommendations.

Running head: ORGANIZATIONAL EVALUATION
Organizational evaluation of Care UK Care Home
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ORGANIZATIONAL EVALUATION
Table of contents
Introduction....................................................................................................................3
Funding from the government and the councils.........................................................4
Aim.............................................................................................................................4
Mission statement.......................................................................................................5
Values.........................................................................................................................5
Body...............................................................................................................................5
Rationale of existence................................................................................................5
Goals and objectives...................................................................................................5
Organizational context...................................................................................................6
Hierarchy chart...........................................................................................................6
Staff appraisal.............................................................................................................7
Regulations in the appraisals......................................................................................7
Negative feedbacks....................................................................................................8
Strengths and weakness of Care UK Care Home...........................................................9
Theoretical considerations..............................................................................................9
Comfort theory...........................................................................................................9
Conclusion....................................................................................................................10
Recommendations........................................................................................................10
References and bibliography........................................................................................12

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Introduction
Care UK Care Home is a private company, working with Clinical Commissioning
Groups. In the spring of 2016, the company launched the latest home, Sherwood Grange in
Kingston Vale, South London. As a matter of specification, the care home indulges in
partnership with the council members and healthcare professionals for providing quality care
and treatment to the NHS patients suffering from learning disabilities and mental health
problems (Careuk.com 2018).
The company was formed as Anglia Secure Homes in 1982. In 1994, the company
achieved the tag of Care UK PLC. 1997 was the era when the company acquired Care
Solutions Limited. This acquisition entrusted the responsibility of 59 care homes on the
company, spread in Newcastle, Bradford, Staffordshire and Guildford. 1998 was the era when
the company acquired the charge of seven additional care homes in Hampshire and South
Coast. This was done through the acquisition of the project The Care Partnership.
Management buyout in the 2010 added vulnerability into the market position of the
care home from the list of stock exchange (Careuk.com 2018). Here, the shareholder of the
care home was Bridgepoint Capital.50 million pounds was invested by the care home for
purchasing Harmoni in 2012 from ECI partners. In 2014, Phillipa Singer was invited to join
the Care UK. The emergence of Health and Social Care Act in 2012 bestowed three contracts
on the company worth 104 million pounds. The following year was a tough one, as the
company has to encounter a turnover of 728 million pounds. In January 2017, one of the
inmates from HM Prison Chelmsford died. This compelled the company to face criticisms,
followed by the closure of the healthcare contracts (Careuk.com 2018).

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Funding from the government and the councils
Care UK care home gets the support of the government in the execution of the
business activities. This is also applicable in terms of funding for the healthcare services
needed by the patients. The situation of the patients is forwarded to government, resulting in
the provision of adequate support and assistance to the care home. The councils possess
limited power in providing monetary benefits to the care home. They are selective in terms of
paying for the cure and treatment of the patients. The councils carry out an assessment of the
care needed and provide the payments in accordance with its intensity (Careuk.com 2018).
The location is a prime factor in terms of funding for the care. Levels of the care needs are
one of the determinants for getting free treatments. Similarity between the needs of the care
home and the council, results in the execution of a financial assessment. This assessment
includes a review of the current financial condition, which helps in estimation of the
requirements related to the additional resources.
There are several financial payment options, which enable the customers and clients
of the care home to seek quality treatment and cure for their friends, relatives and family
members. For availing the benefits, the employees, clients and the customers need to adhere
to certain rules and regulations. Herein lays the appropriateness of Carer’s benefits and
Disability benefits. For this, the seeker needs to fulfil all the eligibility criteria (Careuk.com
2018).
Aim
The aim of the care home is to upgrade the living standards of the older people. The
customer reviews for the past 30 years reflects that the care home has been successful in
achieving this aim. The satisfaction of the service users reflects the provision of quality
services. Exposure of person centred approach is one of the other objectives of the care home
personnel in terms of providing quality treatment. Emerging as a trustful source was one of

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the identified objective of the care home personnel. The satisfaction of the customers is the
proof that the care home has emerged successful in fulfilling the objective.
Mission statement
The care home personnel has identified their mission statement as fulfilling the lives
of the service users. This is through the means of exposing dedication and commitment
towards the provision of quality treatment and cure to the needy (Careukhealthcare.com
2018).
Values
Patients are the centre of business activities for the care home personnel. The
personnel believe in collaboration, which helps in the achievement of positive outcomes. This
collaboration is the keystone towards the introduction of quality care and treatment for the
service users (Careukhealthcare.com 2018).
Body
Rationale of existence
The main aim of Care Home UK is to provide quality care and treatment to the NHS
patients suffering from learning disabilities. This aim addresses the health and social care
needs of these patients. Provision of quality healthcare services benefits the NHS patients,
their family members and the Care Home as a whole (Careuk.com 2018).
Goals and objectives
The goals of Care UK Care Home relates with upgrading the living standards of the
patients through the provision of quality healthcare services. The goal can be achieved in the
next 4-5 years. In this period, the personnel need to be trained about the operations of the
latest machines. This would reduce the chances of mistakes within the process of delivering

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cure and treatment. The dementia care services makes the time realistic and reliable for the
fulfilling the goal (Careuk.com 2018).
Organizational context
Hierarchy chart
Figure 1: Organizational chart of Care UK Care Home
(Source: Careuk.com 2018)
The organizational hierarchy of the care home can be said to be functional. This is
because the functions are divided equally between the staffs and the managers. Ward
manager is entrusted with the responsibility for managing the workplace performance. This
organizational structure proves fruitful in terms of enhancing the productivity in terms of
catering to the health and social needs of the patients.

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Staff appraisal
Appraisal is the process through which the performance of the staffs is valued. The
care managers make adequate planning for appraising the performance of the staffs. Training
is an important component of the appraisals for promoting the level of the staffs. Recently,
the managers have altered the appraisal systems. The focus of the managers is on the
performance of the staffs in terms of the identified and the specified objectives (Careuk.com
2018). As a matter of specification, Key Performance Indicators (KPI) are set by the
managers. These indicators are measured for appraising the performance of the staffs.
The care home personnel use comprehensive appraisal systems, which enhances their
decision-making process. The board panel is involved for planning about the duties,
responsibilities, pay scale, supervision, promotion, training and development, contracts
among others. The approach of the managers in this planning process is important in terms of
valuing the performance of the caregivers.
The appraisal system used by the care home personnel focuses on the skills, abilities
and competencies of the staffs. This is in terms of the extent to which they prove successful
in fulfilling the identified goals and objectives. Based on this, it can be said that the
performance management system of Care UK Care Home is trait-focused and behaviour
specific (Careuk.com 2018). The managers appraise the performance of the staffs through the
means of checklists and templates. 360 degree feedback is also used in terms of assessing the
effectiveness, feasibility and effectiveness of the services provided by the employers to the
employees. This feedback process generates the self-assessment skills within the employees.
Regulations in the appraisals
In the appraisal process, the care home managers adhere to the terms and conditions
of acts like Minimum Wage Act, Health and Safety at Work Act, Data Protection Act among

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others. Compliance with the standards of these acts helps the personnel to appraise the
performance of the staffs in an efficient and effective manner. Among the acts, Data
Protection Act is important in terms of maintaining the confidentiality, privacy and security
of the employees’ record (Careuk.com 2018).
Negative feedbacks
Care UK Care Home has achieved accolades and glory through the provision of
quality healthcare services to the NHS patients. As a matter of specification, the care home is
known for delivering quality dementia care for these patients. Specialists are hired by the care
home personnel for helping the patients to recover from their suffering and ailments. The
residential complex acts as an escape for the patients from the claustrophobic existence.
Sometimes, the care home personnel receives complaints from the customers regarding he
provision of poor quality services (Careuk.com 2018). Typical examples of this were lack of
proper facilities for the patients with wheelchairs, lack of access in case of the service users
regarding the healthcare services among others. Along with this, negligence is exposed
towards execution of risk assessment. This generates hesitation in the minds of the service
users regarding availing the services of care home like Care UK Care Home
(Theguardian.com 2018).
There are healthcare policies, which cater to the health needs of the employees and
the service users. Typical examples of this are the accidental policies, which minimizes the
potential risks within the workplace. Care UK Care Home also uses life insurances for
catering to the needs of the family members of the patients after their sudden demise.
Absence of these facilities reflects the lack of theoretical considerations towards catering to
the health and social care needs of the service users. Apart from this, there are HR policies,
which the care home adopts for possessing good practices. Typical example of this can be

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recruitment and selection, payments, performance evaluations and holidays (Careuk.com
2018).
Strengths and weakness of Care UK Care Home
Strengths
Wide supply chain network is one of the greatest strengths of Care UK Care Home.
This wideness caters to the specific health needs of the service users all over the world.
Presence of skilled and efficient healthcare professionals acts as an address to the ill effects
of dementia. Provision of the accommodation and food facilities add to the stock of
customers. Along with this, career opportunities are a means for managing the human
resources (Careuk.com 2018).
Weakness
Absence of adequate facilities for the handicapped service users is one of the greatest
challenges of Care UK Care Home. Lack of risk management aggravates the complexities of
the service users regarding availing the healthcare services. Negligent approach of the staffs ij
this direction adds vulnerability into the market position of the care home. Moreover, it acts
as a compromise with the health needs of the needy patients (Careuk.com 2018).
Theoretical considerations
Comfort theory
As Care UK Care Home deals with the dementia patients, comfort theory is most
relevant. This is in terms of providing them an escape from the suffering and ailments. The
components of the theory relates with the vision of the care home. The comforting factors are
quality facilities, which enhance the living standards of the patients during their stay in the

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care homes. Effective utilization of these resources results in the achievement of positive
outcomes. These resources reflect the approach or behaviour of the staffs towards the needs
of the patients (Mozley 2017). These behaviours of the staffs can be divided into three parts-
internal, external and ultimate.
Indulging in partnerships with the associate partners helps in taking good care of the
NHS patients. Taking into consideration the terms and conditions of the Health and Social
Care Act (2012) proves beneficial in terms of enhancing the corporate social responsibility of
the care home. Ensuring the wellbeing of the NHS patients is the corporate responsibility of
the caregivers. Consciousness towards this direction preserves the core values of the care
home. The major drive behind this is the adoption of the best practices, one of which are the
policies (Ozcan 2014). These practices are the agent in terms of attracting the foreign client
towards the services of the care home.
Conclusion
This assignment proves beneficial in terms of providing an insight into the internal
environment of Care UK care home. The mission and vision statement reflects the attempt
towards the achievement of customer satisfaction. The organizational structure enhances the
awareness of the readers regarding the management of the performance exposed by the staffs.
This performance is appraised through the means of key performance indicators. The
negative feedbacks act as a lesson for the caregivers in terms of upgrading the standards and
quality of the healthcare services.
Recommendations
Training is the appropriate recommendation in terms of enhancing the awareness of
the personnel towards the delivery of quality care. Including lessons on technology would

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help the staffs to provide relevant treatment for the diseases, which the NHS patients are
suffering. Insurance needs to be done for the machines for averting unwanted incidents.
Along with this, experts need to be hired for providing training to the staffs regarding the
operation of the machines. Trade union members need to be contacted in terms of stabilizing
the financial parameter. This stability would result in the introduction of quality healthcare
services for the patients. Moreover, access need to be provided to the NHS patients and their
family members, so that they can avail the benefits in the healthcare services. Evaluation is
needed in terms of upgrading the standards and quality of the healthcare services.
Maintenance of consistency in the execution of evaluation would act as an agent in terms of
penetrating into the foreign markets.

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References and bibliography
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2018]

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Theguardian.com (2018). Pitfalls in the care home websites. Available at:
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[Accessed on 25th April 2018]