Report on Change Strategies and Management at Care UK Organization

Running head: Leadership and change 1
Report on change strategies and management at Care UK organization
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Leadership and change 2
Introduction
Organizational performance is often anchored on a number of factors. The nature of the
organizational structure, the leadership approaches embraced at the organization, distribution of
resources, knowledge dissemination and quality delivery of services are some of the essential
elements of organizational development. An organization which has a good grip of its market, a
proper brand presence and consistency in performance serves as a good platform for
benchmarking especially when it comes to performance analysis (Bentley and Whitten, 2009).
Ensuring sustainability and continuous efficiency within an organization calls for the
incorporation of various innovative techniques which are often aimed at improving performance.
Consequently, managers are often engrossed in research activities in a bid to unveil the key areas
within the organization which may require adjustment before coming up with the most relevant
mitigation strategies.
Scope and purpose of report
The need to bring on board better management approaches with the aim of improving
performance within an organization leads to transitions which when not managed appropriately
may end up being detrimental to the company’s well being. This therefore calls for proper
strategies to manage change within an organization through the careful consideration of essential
organizational factors and hence ensure the change process is smoothly and efficiently executed
(Bhattacherjee, 2010). Due to the various challenges likely to be faced by an organization in the
process of change implementation, the change team needs to carry out a proper analysis of the
various factors which include the nature of the workforce, organizational structure, culture and
availability of resources. In line with the brief overview above, this report outlines training as a

Leadership and change 3
change approach towards enhancing employee skills, quality of services as well as better
consumer experience. (Jackson, 2013). Additionally, the discussion shall comprise a list of
recommendations on some of the approaches which could be embraced by the organization in a
bid to enhance performance while minimizing the challenges associated with organizational
change.
Background information
Care UK is one of the largest organizations in Britain which works in conjunction with
councils and care commissioning groups to provide health care services to people with
disabilities, mental sicknesses as well as the aged. The organization which has its branches
located in various areas across the United Kingdom was founded in 1982 and has since risen up
the ranks being viewed as one of the best care organizations in UK (Bidgoil, 2015). The major
services at the organization since its inception involves providing care to the aged, people with
learning disabilities and mental health problems. It currently operates 114 homes with over 8,000
beds. Care UK also supports approximately 17,000 older people from different locations in UK
through the provision of home care services. The organization’s NHS treatment centers offers
services to over 18 million patients in a year. Based on a case study of Care UK since 2013, it
can be deduced that the company continues to experience an upward trend in terms of
performance which can be gauged by its annual returns on investment (Chesbrough, 2010). The
change at the organization involved transitions in leadership and management approaches with
the core aim of improving patient experiences and the overall performance of the organization.

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Concept of change
Change can be defined as the transitions in processes and management approaches which
take place within an organization with the main objective of improving performance and return
on investment. There are various types of change. According to Collings and Wood (2009),
transformational change involves the variations in processes which leads to a total or partial
transformation in the organization’s structure and design. Developmental change focuses on the
aspects of the change process which leads to the holistic development of the organization in
terms of market performance, product design and production efficiency just to mention but few.
There are other forms of change for instance incremental and remedial change. These are
strategies which are implemented within an organization to solve a particular managerial
problem while increasing the company’s value in terms of market performance.
Drivers for change at Care UK
Based on the 2013, 2014 and 2015 annual company reports, the statistical records
indicate the aspect of bed shortages as one of the major challenges the company faced especially
during this period (Collings and Wood, 2009). Lack of enough beds led to various other
challenges which included long waiting hours and congestion in addition to increased risk of
infection. Additionally, expectant women with ectopic pregnancies would wait for over 3 hours
before being seen by a general practitioner (Dubin, 2009). This indicates an unfavorable doctor
to patient ratio hence resulting in long waiting hours and subsequently negative patient
experiences. Secondly, the program reveals that the doctors often complained of shortages in
medicine especially painkillers and antibiotics a fact which could be confirmed by the almost
empty medicine cabinets in one of the facilities. The third notable aspect which led to poor