Empowering Users Health Social Care Assignment
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Added on 2020-02-14
Empowering Users Health Social Care Assignment
Added on 2020-02-14
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Empowering Users
TABLE OF CONTENTSIntroduction .....................................................................................................................................3TASK 1............................................................................................................................................31.1 current Legislation and sector skills standards .....................................................................31.2 Factors affecting the achievement of promoting and maximizing the rights of users in HSCservices ........................................................................................................................................41.3 Communication between care workers and health professionals ........................................5TASK 2............................................................................................................................................62.1 Factors contributing to the loss of independence, non participation and social exclusion invulnerable people.........................................................................................................................62.2 How organizational practices and systems managed to promote participation andindependence of service users.....................................................................................................6TASK 3............................................................................................................................................73.1 Identifying the extent to which individuals are at risk of harm in HSC setting....................73.2 Analyzing the effectiveness of policies, procedures and managerial approach within HSC 8TASK 4............................................................................................................................................94.1 Current legislation, policies and codes of practice for handling medicines in UK...............94.2 Evaluation of effectiveness of policies and principles within a health and social care areas....................................................................................................................................................10TASK 5..........................................................................................................................................11Conclusion ....................................................................................................................................12REFERENCE.................................................................................................................................132
INTRODUCTION Empowerment can be defined as a practice of sharing power and knowledge with healthand social care professionals in order to facilitate them to make decisions to solve problems andameliorate care services and performance of health care organizations (Alegría, Polo and et.al.,2008). In health and social care, it is very important to empower individuals in an effectivemanner. The present report explores critical aspects associated with empowerment of care takersin health and social care organizations. The care organization selected for the study is RoyalHospital London based at East London in UK. TASK 11.1 CURRENT LEGISLATION AND SECTOR SKILLSSTANDARDS Legislation and sector skills standards play very important role in guiding health andsocial care organizations to design effective care practices to promote health and well being ofcare takers and service users (Cowden and Singh, 2007). There are several legislative measuresand acts formulated by UK government to support care organizations to promote and maximizethe rights of service users. The organizational practices of The Royal Hospital London are in linewith the following laws and acts to promote the rights of patients. Equality Act 2010: This act encourages the Royal Hospital London to discarddiscriminatory practices while providing care services to patients that come fromdifferent social and cultural background (Equality Act 2010, 2016). The hospital need toabide by the norms of the act to treat each patient on the grounds of equality irrespectiveof their caste, race, religion, ethnicity, gender, age and sexual orientation. Thus, the RoyalHospital London has formulated relevant policies to promote equality in its care servicesby aligning its procedures according to the Equality Act 2010. Mental Health Act 2007: Mental Health Act 2007 provides guidelines to careorganizations to safeguard the rights of those patients who are suffering from any kind ofmental disorder (Mental Health Act 2007, 2016). Since, the mentally disabled serviceusers lack the ability to make decisions of their own thus this act empower care workersto make necessary decisions on their behalf to safeguard their rights. The Royal HospitalLondon formulates effective organizational policies that enable the care workers to3
promote the rights of mentally disabled patients. The health care staff of the hospitalneeds to follow the organizational policies in the most effective manner while treatingservices users with mental disorders. National Occupational Standards (NOS): NOS are the statements approved by UKgovernment regulators that are specific to the performance of employees in every sectorin UK. NOS in health and social care act as effective tools which are used as benchmarksfor defining job roles of health and social care workers in various care organizations. TheRoyal Hospital London need to formulate its organizational policies as per NationalOccupational Standards to constantly improve the performance of its health staff which isvery important to achieve organizational goals. All the employees of the hospital isrequired to abide by these NOS in order to provide high quality of care services toindividuals which is one of the vital rights of service users. 1.2 Factors affecting the achievement of promoting and maximizing the rights of users in HSCservices There are several factors that may significantly affect the attainment of promoting andmaximizing the rights of service users in health and social care services. These factors canbroadly be classified into factors related to Service users and factors associated with healthpractitioners. Factors related to Service UsersIn the given scenario, it can be analyzed that there are several determinants related to caretakers that significantly affect the promotion and maximization of their rights. These arediscussed briefly in the given points:Communication barriers: In health and social care sector, lack of effectivecommunication skills act as a potential barrier in promoting the rights of service users(Tait and Lester, 2005). Many service users face language issues that refrains them toclearly describe their health concerns to care professionals and hence it negatively affectseffective care planning. Cultural differences: In health and social care setting, individuals from different culturalbackgrounds come together for embracing the benefits of care services. It can beanalyzed that differences in values, beliefs and attitudes give rise to conflicts among care4
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