Enterprise System Adoption and Implementation

This assignment delves into the complexities of enterprise system adoption and implementation. It examines various aspects, including steering committee information processing capacity, flexibility of cloud ERP software, and challenges faced during the adoption lifecycle. The analysis also considers the influence of enterprise system use on sourcing professionals' job outcomes, data security issues in cloud-based SaaS ERP systems, and the organizational perspective on operational cloud enterprise system success. The provided research papers offer insights into these critical areas.

Running head: ENTERPRISE SYSTEM
Enterprise system
Name of the University
Name of the student
Authors note

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Executive summary:
The report developed for the CRLS deals with presentation of argument for persuading the
management to implement cloud based ERP system. Objective of preparing g report is to
provide the feasibility analysis that helps in depicting costs, benefits and challenges faced by
organization while employing such SRP system. Current process of doing and according of
activities and providing services to clients are discussed along with the proposed changes that
would be brought by the implementation of cloud based ERP system. Furthermore, report
also discusses the risk associated with the process involves in customization in ERP and
BPR.

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Table of Contents
Introduction:...............................................................................................................................3
Discussion:.................................................................................................................................3
Current business process of CRLS:............................................................................................3
Challenges in implementing cloud based ERP system:.............................................................6
Feasibility analysis of cloud based ERP system:.......................................................................6
Proposed to change to the business process of CRLS:..............................................................9
Recommendation:....................................................................................................................10
Conclusion:..............................................................................................................................10
Reference:................................................................................................................................13

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Introduction:
The case is about High court judge Chris and Richard who provides free legal advice
to their clients through their foundation Chris and Richard Legal’s support. Free legal advice
provided by them was gaining popularity by the word of mount and has enabled gaining
many clients because of unaffordability of people. Overwhelming demands has led to
expansion and hiring of many lawyers, volunteers and administration staffs. With the growth
in services, maintaining books of accounts was a struggling issue for them. Concerning this,
service provider heard the benefits about the implementation of ERP system in the business
processes of small and medium enterprises. Installation of computerized system has several
benefits but CRLS is not sure about the benefits that would be attributable to them (Al-
Ghofaili et al. 2014). For the implementation of Enterprise resource, planning system to the
benefits realised by CRLS requires to studies the possibilities of adopting them in light of
various benefits and challenges.
Discussion:
Current business process of CRLS:
CRLS has expanded their service by gaining popularity from word of mouth and their
increased service demand are mange by hiring additional lawyers and administrative staffs
offering voluntary services to their existing clients. The cost of managing administrative
services are managed by receiving donations given by local donors. There are three brand
offices of the organization having fifty volunteers. Details relating to services offered by
lawyers to their clients are recorded manually in books of accounts. Maintaining up to date
details of clients have become struggling issue for the administrative staffs. At present,
organization is seeking the employment of the information system for managing and

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recording details of their clients and they plan to utilize the donation for adopting the ERP
system (Al-Johani and Youssef 2013).
Cloud based Enterprise resource planning offers bundle of applications that assist
business in managing, storing, interpreting and automating the process of collecting data from
various sources of business such as marketing, accounting and delivery of service. A suite of
ERP apps forms the solutions of cloud based ERP that is accessed via a browser over the
connection of internet. A steady internet connection is required for running cloud-based
solutions in small service companies (Escalona et al. 2015).
As pointed in the case study that employing cloud based ERP would help in various
tasks such as recording detail of lawyers, clients, registration of bar council, preparation of
documentation and recording various court details. Cloud based ERP is an approach of
enterprise resource planning making use of platforms of cloud computing and services that
assist business by providing a flexible process of business transformation. Cloud computing
platform provides business with opportunity that helps in completely transforming the way it
pays and uses information technology (Lauterbach 2015).
Emerging requirements of small enterprise such as CRLS would be addressed by ERP
evolving solutions. However, am organization is required to consider in many ways to use
and determine cloud based ERP systems by addressing factors such as size of company,
needs of security, issues of organization and type of industry. Some of the benefits presented
here would help presenting an argument to persuade management of organization for
implementing cloud based ERP.
 Cost of cloud based ERP software is comparatively lower than other software. Overall
hardware is the accountability of the cloud service provider. Organization implying
cloud based software are requited tom pay based on specific service usage.

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 Information technology resources of organization are able to derive flexible levels of
scalability due to integrated built in feature of clouds based system. It further helps in
reducing the expenditure incurred by organization regarding the usage of information
system services.
 Cloud based system provides unrestricted access to business and as per the privileges
granted to the stakeholders, management and employees. Lawyers would be able to
access the system though devices their choices.
 Small enterprise such as CRLS are not required to implement their own information
technology department or hire costly information technology specialist.
 Some of the costs that can be managed by the cloud based ERP by paying a regular,
an unanticipated and user subscription fees. It helps in neglecting of any updates or
any up front hardware procurements. Updating of software are received through and
does not involves any additional charges (Murphy et al. 2016).
 Total implementation cost would be much less for cloud based ERP as compared to
any other system as the user are required to pay a flat rate off fee either month or
rental fees. This helps in lowering the operation costs of CRLS. Overall expense of
organisation would be reduced further with the correct implementation of cloud based
ERP system (Sedera et al. 2013).
 Enhance security measures are offered by the cloud based a single user can access
system as such system using a single account at a time. CRLS being a free legal
service provider are required to keep the confidential information of their client safely
and cloud based would help in securing the data (Nowak and Kurbel 2016).
 Provider of cloud based ERP solutions provide twenty-four services to their clients
and all important updates relating to new features and fixing of securities are
informed immediately to all users.

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Challenges in implementing cloud based ERP system:
Implementation of such system requires training and on boarding of employees and it
is certainly possible that organization will make under investment. Security of data can be
considered as one of the concern; however, it is not an issue. Change management is required
to be done intelligently as the information system are required to be efficiently managed
(Walther et al. 2013).
Feasibility analysis of cloud based ERP system:
An ERP system for small service organization is to provide them with integrated and
enterprise wide integrated model intended to deliver information service for meeting the
growing needs of business. While conducting feasibility analysis of cloud based ERP, a host
of factors are attributed and this involves business process and their actions and data
management. It is the analysis of business model regarding the cloud-based system of ERP.
Three primary areas are determined by feasibility analysis and this involves technical
resources, marketing and financing. Considering results of each of these elements will help in
determining the plausibility of the implementation of the cloud based ERP system. An
organization is able to receive feasibility report while carrying out feasibility analysis that
leads to optimizing the acquisition process and helps in improving services to their clients
(Fruth and Neacsu 2014).
The feasibility analysis of the implementation of the cloud based ERP stem in CRLS
is depicted in the following paragraphs and they are as follows:
Cost perspective- Some of the key considerations relating to cost of implementing
the software are required to be considered along financial charts of account design.
Implementation of cloud based ERP system would help CRLS in accessing robust technology

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at a lower ownership cost. Further benefit is that implementation and maintenance cost are
also minimized by using the software.
Service functional fitness perspective- The cloud based ERP service is provided
with a single payment business unit for processing the payments and the same procedures are
involves the clients receipt processing. A new flexibility is provided by fusion procurement
cloud that helps in delivering shared services for procurement. For defining the right service
provider relationship and assigning the appropriate business function of each of business unit,
it is required to understand the structure of organization. For importing small to medium
volumes of data, the data integration of the system helps in providing integration with the
Microsoft excel sheets as part of day-to-day management. Applications users such as lawyers
and administration staffs are required to login to ensure that data are securely accessed and
this also assist them by providing greater interactive capabilities with online data validation.
Data that are obtained from another environment relating to clients can be easily stores in one
single system.
Issues arising from misalignment of organizational strategy and business processes:
The alignment between information technology capabilities and needs of business.
Needs of aligning the business needs and information technology incorporating
organizational strategy are increasingly recognized by researching numerous articles. If the
process of doing business and carrying out any services were not aligned with the strategy
pursued by organization, then carrying out their activities would be able to service their
clients effectively. Another issue also arise relation to satisfaction of clients in terms of
receiving legal advice. Difficulties would arise in area of doing dome innovative ideas to
provide services.

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Risk associated with ERP and BPR customization:
There are several risks involved with the customization of ERP and BPR and they are
as follows:
Human resources- Customization of these systems involve too much coding or no
coding testing that will lead to the creation of incompatibility in the new system. This
procedure involve too much costs and is expensive. Organization might face difficulties in
the customization of system due to lack of consultants and experienced staffs.
Upgrade- The phase of modifying system needs to be analysed by the developer and
the process of validation, customization and up gradation of the old system is a lengthy
process as the system cannot be up gradated on one time basis. The system can be
transformed to re implementation if the customization is contemptible from the plan of
implementing the system (Nowak and Kurbel 2016).
Customization of ERP leads to create several problems during their implementation-
There are factors that has largely led to over customizing the system of ERP. System
customization become difficult to manage on part of organization as it can break up the
implementation budget and resistance can be received from employee’s relation to
customization of the system and in this regard, customization becomes a valid concern
(Paliwoda-Pękosz and Soja 2015).
The risk associated with lack of alignment in process of business and ERP system can
be minimized by developing detailed specification requirements and conducting the test for
system customization prior to ERP implementation and monitoring the system of
organization very closely. Process of organization can be realigned with ERP system and this
involves radical redesign and rethinking of the customized system. System requirement of

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organization would be met by increasing probability of ERP system that would originate as
business initiative (Mital et al. 2015)
Organization can face some of the strategic disadvantages due to the customization of
BPR and ERP. The ERP system if not able to complete address all the needs of organization
despite the fact that it helps ion solving most of the essential things. Trade-offs are involved
in system of ERP by nature and some of trade-offs are related to flexibility versus
standardization trade-offs, trade-offs of best of breed approach versus on single system of all
departments and functions (Gunawan and Surendro 2014). Some of the change issues are
faced by organization while customization of ERP and BPR. Sometimes, organization are
required to accommodate current business realities that calls for making change in the ERP
and BPR system.
Proposed to change to the business process of CRLS:
Implementation of the cloud based ERP system would help in bringing organizational
change in CRLS. The application of ERP systems are designed to support processes of
business that will help in enhancing the efficient of operating activities, performance of
organization and accountability. Implementation of cloud based is expected to provide better
interface as compared to any other system. There involves day-to-day operations,
administrative and pragmatic that helps in available key transactions. Cloud based options is
considered to be safer as it has security protocols and backup structures that helps in
prevention of data loss. Adoption of computerized system will help in easily recording
transactions. Records of all the clients along with lawyers such as address, bar councils and
name are registered along with their specialization area (Ekman 2015). All the descriptions of
clients are recorded that will make the experience of judges very helpful.

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Recommendation:
Implementation of the cloud based ERP system involves great deal of complexities,
consumes time and involves great deal of risks. It requires deployment of new infrastructure
and purchasing of servers that is regarded as costly affairs to business. However, they are
able to solve some of critical issues faced by business, their needs and operations. Prior to the
implementation of the cloud based ERP systems required CRLS to have the proper analysis
of benefits and costs associated with it. A number of factors are required to be considered
regarding to use the cloud based ERP services and evaluate the viability of cloud based ERP
system. In order for organization to have appropriate cloud service suiting the needs of
organizational activities. Complexities of organization are required to be measured by
organization. Cloud hosted solutions are considered appropriate for the organization requiring
minimal customization and limited integration. Therefore, it is recommended to CRLS to take
appropriate and comprehensive approach for mitigating the risks associated with cloud based
ERP implementation. Furthermore, recommendations for classifying the applications of
system based on risk level should be re-evaluated by organization. Companies might be
forced to put greater importance of redundancy of network in order to provide continued
access when there is any disruption of business operations.
Conclusion:
Implementation of cloud based ERP system by CRLS comes with several challenges
and benefits. It can be evaluated from the above discussion that the challenges of the system
would be offset by the benefits derived by system implementation. The report prepared above
depicts the risk faced by organization while customizing the ERP and BPR system. Changes
in the current process of business is done by installing the information system for recording
of data of clients and maintain the security and confidentiality. Organization is inclined

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toward implementing the clod based ERP system suiting to their business requirements.
Challenges and benefits from implementing such system are discussed in report. However,
some of the risks associated with employment of such system needs to be mitigated by
performing the feasibility analysis that leads to point out the importance of such system in
specific areas of organisation. If the ERP system is not appropriately implemented, then there
is the possibility of misalignment between the strategy pursued by organization and processes
of business.

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Reference:
Al-Ghofaili, A.A. and Al-Mashari, M.A., 2014, August. ERP system adoption traditional
ERP systems vs. cloud-based ERP systems. In Innovative Computing Technology (INTECH),
2014 Fourth International Conference on(pp. 135-139). IEEE.
Al-Johani, A.A. and Youssef, A.E., 2013. A framework for ERP systems in SME based on
cloud computing technology. International Journal on Cloud Computing: Services and
Architecture, 3(3), pp.1-14.
Ekman, P., 2015. The enterprise system revisited: how well does it capture the company’s
business network?. Journal of Business & Industrial Marketing, 30(2), pp.208-217.
Escalona, M.J., Aragón, G., Linger, H., Lang, M., Barry, C. and Schneider, C. eds., 2014.
Information system development: Improving enterprise communication. Springer.
Fruth, A. and Neacsu, M.N., 2014. Aspects Regarding ERP Information Systems, Cloud
Based or on Premise, with Influence upon Elaboration of Appropriate Marketing
Strategies. Calitatea, 15(S2), p.186.
Gunawan, A.I. and Surendro, K., 2014, August. Enterprise architecture for cloud-based ERP
system development. In Advanced Informatics: Concept, Theory and Application (ICAICTA),
2014 International Conference of (pp. 57-62). IEEE.
Lauterbach, J., 2015. Understanding the Complexity of Adaptation and Effective Use in
Enterprise System Implementations (Doctoral dissertation).
Lech, P., 2014. Managing knowledge in IT projects: a framework for enterprise system
implementation. Journal of Knowledge Management, 18(3), pp.551-573.

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Mital, M., Pani, A.K., Damodaran, S. and Ramesh, R., 2015. Cloud based management and
control system for smart communities: A practical case study. Computers in Industry, 74,
pp.162-172.
Murphy, K., Lyytinen, K. and Somers, T., 2016, January. Does Steering Committee
Information Processing Capacity Influence Project Success in Enterprise-Wide System
Implementations. In System Sciences (HICSS), 2016 49th Hawaii International Conference
on (pp. 4942-4951). IEEE.
Nowak, D. and Kurbel, K., 2016, November. Understanding the Flexibility of Cloud ERP
Software. In International Conference on Enterprise Resource Planning Systems (pp. 135-
146). Springer, Cham.
Oba, M. and Yamaguchi, T., 2014. A flexible and efficient system development approach for
enterprise system and smartphone application. WSEAS Transactions on Communications,
13(9), pp.414-420.
Paliwoda-Pękosz, G. and Soja, P., 2015. Solutions to Problems Occurring over the Enterprise
System Adoption Lifecycle: A Preliminary Study.
Puzicha, J. and Hofmann, T., Recommind, Inc., 2013. System and method for establishing
relevance of objects in an enterprise system. U.S. Patent 8,589,419.
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Management, 31(6), pp.474-488.
Saa, P., Moscoso-Zea, O., Costales, A.C. and Luján-Mora, S., 2017, June. Data security
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(CISTI), 2017 12th Iberian Conference on (pp. 1-7). IEEE.

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Sedera, D., Gronau, N. and Sumner, M. eds., 2015. Enterprise Systems. Strategic,
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