Case Study Analysis on Healthcare Communication

Case Study
AnalysisSUBMITTED BY:

Introduction:
 Healthcare communication can be
broadly defined as the practice of
communicating with service users and
multidisciplinary team of care professionals
about information related to care and
wellness of a concerned patient.
 Improved quality of healthcare
communication can help to achieve positive
patient outcome and acquire improved
level of patient satisfaction (Norton &
Liermann, 2017).
 This power point presentation intends to
critically analyse the provided case study
and appraise the quality of the
communication taking place between the
patient, the nurse and the family members
of the patient. (Source: Healthitoutcomes.com, 2019)

Analysis of ineffective verbal
communication:
 Lack of culture specific
considerations (Altimir et al.,
2017)
 Maintenance of an aggressive
and a dominating communication
tone
 Maintenance of an affirmative
tone
(Source: Duquesne University School of Nursing, 2019)

Analysis of ineffective non-verbal
communication:
 Lack of appropriate body
gestures
 Lack of creation of a positive
therapeutic relationship with the
client (Steel, Macdonals &
Schroder, 2018)
 Poor use of compassion and
empathy while attempting to
explain the patient and
communicate with the patient’s
son (Steel, Macdonals &
Schroder, 2018) (Source: Duquesne University School of Nursing, 2019)