Case Study Analysis of Kirra

Running head: CASE STUDY ANALYSIS OF KIRRA
CASE STUDY ANALYSIS OF KIRRA
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CASE STUDY ANALYSIS OF KIRRA
Effective communication is considered a significant foundation on which counselling
profession is based. It actually helps in laying the paths, through which clients when treated,
are able to overcome challenges and live high quality lives (Boniolo & Sanchini, 2016). This
assignment would highlight important aspects of the case study of Kirra. It would select
counselling and communication strategies that would enable her to achieve both mental and
emotional stabilities required for ensuring quality life.
Rapport can be explained as the harmonious relationship that can be developed
between individuals while they try to accept and understand ideas and feelings about each
other. Gabble and Herrman (2015) states that it is significant for every counsellor in making
their clients feel comfortable and safe in their presence. It has been found that when clients
lack the feeling of safety and comfort in the presence of the counsellor, then the individual
would be hesitant in revealing and disclosing important information to the counsellor. The
counsellor can follow a number of procedures for establishing rapport with Kirra. It is
important for every counsellor to develop an idea about the critical issues that a client is
facing and therefore, he needs to be prepared beforehand, as this would contribute in
smoother initiation of conversation. Hence, the counsellor attending Kirra should take
preparations and raid all the notes of the GP before he begins the sessions. The second
procedure would be to listen to Kirra actively and patiently without any judgemental
approaches. Studies are of the opinion that active listening capabilities without exhibiting any
judgemental behaviour enable the patient to feel that the professional wants to know about
them in details and that they are not judging them (Krabbenborg et al., 2016). This would
help Kirra in developing trust and liking on the counsellor enabling a trustworthy relationship
between them. The third procedure of development of rapport would be to exhibit empathy
and compassion. The counsellor, with the help of empathy, can thereby exhibit that they
genuinely care for the patients’ well being and that they can feel the suffering that the patient

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CASE STUDY ANALYSIS OF KIRRA
is going through. Studies have found that this actually helps in enhancing the trust as well as
mutual respect thereby resulting in the development of emotional bond. This would make
Kirra reveal every important detail about her life and would enable her adherence to the
interventions set by the counsellors (Midwinter & Dickson, 2015).
Studies have found that counselling younger adults crossing teenage hood can vary
with adults of middle age of old age (Nelson-Jones, 2015). Young adults who have just
crosses adulthood are seen to be easily affected by negative remarks, feel confused about
taking any decisions, reaches conclusion too quickly, and feel judged or discriminated even
on positive criticism, exhibits intolerance or strong voice, which are rarely exhibited by older
adults. Kirra is of 20 years of age who have just crossed her teenage-hood and therefore, she
still might be vulnerable to the above behavioural issues. The most important communication
procedure that would be used is “attending” where the counsellors need to be actually “with”
the client not only physically but also mentally, emotionally as well as spiritually. For this,
the professional can adopt the SOLER approach. This approach would help the professionals
to exhibit their inner attitudes and also genuineness and respect to the clients. The counsellor
attending Kirra should “Squarely” face her, maintain an “open” posture, “leaning” towards
her, maintain “eye” contact, and try to be “relaxed as well as natural” with her (Papayianni &
Cooper, 2018). The second communication strategies would be “probing” or “questioning”
which means that the counsellor should include statements and questions that would help the
client to explore more fully on the relevant issues. The counsellor attending Kirra would try
the probing strategy in the form of statements, single words as well as phrases and non-verbal
prompts and request, questions. This step would help counsellor in understanding why Kirra
has low mood as well as eating disorders and this would enable the professional to learn
about the life stressors of Kirra that are making such situations. The third communication
strategy that the counsellor can use for Kirra is “summarizing”. Studies have found that when