Case Study on Conflicting Values in Organisation Design and Offshoring

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CASE STUDY
Case Study 10
There are three questions in the case study. These questions can be discussed as:
Question 1. What conflicting values are evident in this case in regard to organisation design?
The case study suggests that Privar started as a family owned organization. Indira Pandit is the
HR director of Parivar and she is responsible to create an organization where attrition rate is
minimal. Indira wants the support of all the stakeholders in the organization so that she can
create a culture of productivity. For the same reason, Indira wants to have a formal and process-
oriented culture in the organization. However, this is in conflict with the existing value of the
organization where things are not process oriented as decisions are based on the viewpoint of
CEO, Sudhir Gupta. Vikram is the head of recruitment who believes that the attrition rate is high
due to the labor market conditions in India. This has created a conflict between Sudhir, Indira
and Vikram. The conflicting values is observed between the presence of existing organizational
design that is family based where Sudhir has a set of close people in the group and the need of a
formal organizational design where things are more process dependent as compared as compared
to the current structure.
Question 2. What advice would you give Sudhir Gupta about a way forward that resolves the
values conflict?
With time Parivar has grown from a small organization to a large organization. As the company
scale its business, he would need a formal and process-oriented structure in the company. My
advice to Sudhir would be to focus on organizational development through a process driven
structure. The company also has the plan of expansion outside India and this expansion plan
would be successful only when it has a process in place. It is important that employee should get

CASE STUDY
a feeling that there interest are taken care of in an unbiased manner (Mohrman & Lawler, 2014).
It is important that Sudhir should realize that there should not be any biasness and nepotism in
the system.
Question 3. Using the knowledge that you have gained from this topic and additional
background information that you can find about organisation design, propose one or more
structural forms that you believe would be suitable for Parivar.
There are various organizational structures that Parivar can use. It is recommended that Parivar
should use a matrix organizational structure. With the matrix organizational structure, the
objective of Parivar should be to have a flat structure in place. A number of Information
Technologies across the globe use this form of structure. In fact, the large companies like TCS
and Wipro also use matrix organizational structure (Bolden, 2016). With this structure, the
various units of the organization should be given the freedom to take their own decisions. It is
also important that Parivar should have a flexible organizational organizational culture so that
decision making is efficient.