Role of Information Technology in Quality Management System

CASE STUDY
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Table of Contents
INTRODUCTION...........................................................................................................................3
MAIN BODY...................................................................................................................................3
Introduction of Company and information system that helps solve a problem......................3
Provide a description of the problem......................................................................................3
Analysis of Different problem................................................................................................4
IT plays a strategic role by adding value and providing a competitive advantage.................4
Design a change program or set of activities and procedures for improvements...................5
CONCLUSISON..............................................................................................................................6
REFERENCES................................................................................................................................8
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INTRODUCTION
An information system is defined as the software that helps organize and analyze data. This
Assessment Explain the background of the company and also different information system used
by cited firm. The Assessment explains the different difficulty which is faced by the company in
the market. After that the Assessment goes on to Explain different method through which the
quality of different product of the company can be enhanced in cited firm. After that the
Assessment Explain the role of IT in cited firm. In the end the Assessment Explain the change
management process of the company (Carey and et.al., 2018).
MAIN BODY
Introduction of Company and information system that helps solve a problem
Toyota Motor Corporation is Japanese multinational automotive manufacturer
headquartered in Toyota, Aichi, Japan. In 2017. Toyota consists of 364446 employees in the
organization. Toyota was established by Kiichiiro Toyoda in the year 1937. There were many
different information through which organization can build different information. Decision
Support System (DSS) is the information system which can be used by the company to find out
the answer of the difficulty which is faced by company. This system generally used the input
front internal as well from external system to find out the answer of the difficulty. As to solve
the problem of the company, organization has to make different changes in internal system on
the basis of information gather from variety of different external parties who are facing problem
in company (Nanda, 2016).
Provide a description of the problem
Biggest difficulty which is faced by the organization in recent times is that organization is
facing difficulty in context of quality of Product. Reason behind the same is identified that
customer in the market are facing difficulty of safety in product of Toyota. So it can be said that
Toyota is facing quality as well as customer complaint. Quality of product is creating concern
for different customer in the market, So it is the biggest difficulty for the company is increasing
number of customer complaint in cited firm (Jones and et.al., 2020).
In past Toyota was well known for offering good quality of product in context of secure
product but in the recent time product of the company has seen good controversy on the context
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