Resolving Cross-Cultural Misunderstandings in the Workplace

Case Study:
Gurung Early Learning Centre is part of the local Primary School in a community where
approximately 25% of the children and their parents have Aboriginal and/or Torres Strait
Islander (ATSI) backgrounds.
Jenny works in an organisation that specialises in teaching people working with ATSI
people- about the ATSI culture. She has been asked to undertake an ‘Audit of potential
Cultural Safety issues’ at the Gurung Early Learning Centre (ELC), where you work. The
purpose of this audit is to identify issues relating to ‘cultural safety’ that the training could
improve.
Part of Jenny’s job is to ensure that any training given is effective. To do this, she needs
to work out ways to measure the impact of her training on the ELC’s staff and services.
Jenny decides that the best way to start is to meet with each staff member, including
you, and ask some questions.
1. question
Please outline an example of an issue involving cultural diversity that
has occurred in your workplace. What work practices were followed?
Why did this happen? Was the issue resolved? How could the
outcome have been improved?
(: dear professor this answer is THE COMMENT FROM MY TRAINER not satisfied please ready the case study
and address it again plz address and read the case study to answer this question)
answer to question::
a. Issue: A colleague was made fun of wearing cultural outfit, a Headdress or
Dhari, belonging to the original cultural heritage of the Aboriginal community on
a special occasion. When asked about the mask and cultural significance, he
replied with details and also shared a different language syntax used in his
community. The respect for the tradition was not taken seriously by a few others
in the work group.
b. Followed Practices: On all the special occasions carrying significance for
employees, cultural greeting was sent to all in office to educate the importance
of the occasion and to welcome the cultural diversity, people from the specific
group were sent cultural significant memento.
c. Why: The primary reason for the issue was sheer negligence and disrespect for
other’s beliefs and practices. When the maturity levels fall, to accommodate
religious or sentimental values followed by others, these problems occur.
People were too reluctant to understand and respect other’s sentiments and