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HAT303 Accommodation Management

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Accommodation Management (HAT303)

   

Added on  2020-04-13

HAT303 Accommodation Management

   

Accommodation Management (HAT303)

   Added on 2020-04-13

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RUNNING HEAD: CASE STUDY ANALYSIS1CASE STUDY ANALYSISStudent NameInstitute Name
HAT303 Accommodation Management_1
CASE STUDY ANALYSIS2ContentsTask 1.........................................................................................................................................3New systems that will enhance the customer experience and provide organizational efficiency from staff and systems perspective and improve profitability..............................3Task 2.........................................................................................................................................5Evaluation of number of new customer sectors and identify what provisions within the accommodation facilities and services would need to be provided in each sector................5Reference....................................................................................................................................7
HAT303 Accommodation Management_2
CASE STUDY ANALYSIS3Task 1New systems that will enhance the customer experience and provide organizational efficiency from staff and systems perspective and improve profitabilityFollowing are steps the new systems that will be followed by Hotel McQuarrie to enhance thecustomer experience: - The hotel will offer a wellness based program for business as well as leisure based travellers. This is actually an opportunity to maintain the routine for the travellers who are on the road away from their home. Each feature of the hotel McQuarrie will be actually being centred around wellness and health of the guest (Neuhofer et al., 2014). The hotel will mainly focus on four focus points discussed in detail below: -1.Easy resting2.Good and healthy food3.Active lifestyle4.Achieve moreMaintenance of this kind of immersive kind of experience of customers actually initiate with the staff of the hotel who have right knowledge associated with the health as well as wellness and also really quick recommendations especially for the local routes to function. The generalmanagers of the hotels will be specifically referred to as the wellness officers and it’s their responsibility to arrange as well as lead the group run specifically for the guests who are not familiar with the city (Buhalis and Amaranggana, 2015). The staff of the hotel will also help in setting tone for all the facilities in general which also develops a healthy living place for the people. Every room comes with guide of exercise as well as workout related zones with many pieces of the gear for fitness.
HAT303 Accommodation Management_3

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