Managing Change in Organizations Case Study 2022

Running head: MANAGING CHANGE
MANAGING CHANGE
Name of Student
Name of the University
Author Note

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Table of Contents
Introduction..........................................................................................................................2
Discussion............................................................................................................................3
Advantages of appointing an external consultant for situation being faced by the
organization.................................................................................................................................3
Role ambiguity of an internal change consultant............................................................3
The external change agents ability to gain the employees trust......................................3
External consultant has sufficient power within the organization for implementing
change strategies..........................................................................................................................4
Better decision making by external change agents..........................................................5
5 kinds of activities that the change agents must carry out for planning and
implementing change and the challenges faced for implementing the change strategy at
different stages.............................................................................................................................5
Initiating the inquiry........................................................................................................6
Inquiry into best practices................................................................................................6
Discovering the themes....................................................................................................6
Envisioning a preferred future.........................................................................................7
Designing and delivering way for creating the future.....................................................7
The role of diagnosis and feedback in the process of organizational change and the way
it may be achieved effectively.....................................................................................................8

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Conclusion.........................................................................................................................10
References..........................................................................................................................11

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Introduction
Organizational change refers to the process of systematic application of tools, knowledge
and resources for the purpose of dealing with a change. Therefore organizational change includes
adoption of new strategies, procedures and structures for handling change in business
environment (Anderson 2019). Change management on the other hand includes all the
approaches and processes for preparing, supporting and helping individuals, organizations and
teams for the purpose of making organizational change. In order to successfully carry out change
within an organization, an internal or external change agent is required. An internal change agent
or consultant is one who belongs to the organization and is responsible for managing change
within the organization (Andreasson et al. 2017). On the other hand an external consultant is one
who is appointed for the purpose of implementing organizational change strategies with in the
organization. The organization in the case study has decided to appoint an external consultant for
managing the change and the organization is also presently being faced with a dilemma because
the management feels that they have identified the problem while the employees perceive things
differently. The main aim of the paper is to manage change within the selected organization with
the help of external consultants (Batras, Duff and Smith 2016). The paper will discuss about the
advantages of appointing an external environment in the situation of the dilemma being faced by
the organization, the 5 kind of activities that the change agents are required to carry in case of
planning and implementation of change and the paper will also discuss about the role of
diagnosis and feedback in the process of organizational change.