Enhancing NHS Services through Efficient Workload Management

The assignment content suggests that adding more individual in specific job can help manage workload and improve services at National Health Services (NHS). It also recommends conducting a thorough analysis of the existing area before making decisions about adding spaces. The recommendation has an impact on NHS, leading to increased sales and profits by ensuring customer satisfaction. Finally, it highlights the importance of using appropriate media or medium to present research results and discusses the study's impact on work-related areas.

CONDUCTING A
MANAGEMENT REPORT

TABLE OF CONTENTS
LO1..................................................................................................................................................2
1.1 Determining management area of investigation that has its implication on the work related
area.........................................................................................................................................2
1.2 Identifying the aim, scope and objectives of project........................................................3
1.3 Justifying the aims and objectives of project...................................................................3
LO2..................................................................................................................................................4
2.1 Identifying the source of data and information for the project.........................................4
2.2 Analysing data and information with an aim to meet the project aim..............................4
2.3 Alternative option for meeting the project aim................................................................8
LO3..................................................................................................................................................9
3.1 Evaluating the research to make conclusion....................................................................9
3.2 Recommend the course of action which is used to achieve the aim of project................9
3.3 Impact of project recommendation.................................................................................10
LO4................................................................................................................................................10
4.1 and 4.2 Medium uses to show the result along with producing the result of project.....10
4.3 Impact of project on work related area...........................................................................10
REFERENCES..............................................................................................................................11
APPENDIX....................................................................................................................................13
Appendix 1: Questionnaire...................................................................................................13

ILLUSTRATION INDEX
Illustration 1: Theme 1.....................................................................................................................6
Illustration 2: Theme 2.....................................................................................................................7
Illustration 3: Theme 3.....................................................................................................................8
Illustration 4: Theme 4.....................................................................................................................9
1

LO1
1.1 Determining management area of investigation that has its implication on the work related
area
This research report is based upon the topic of “To investigate the effectiveness of adding
additional work space in reducing the work load and meeting the demand of services: A case
study of NHS (National Health Services)”. Heavy work load as well as increased waiting time of
customers is being regarded as one of the most common problem that is being faced by the firms
which delivers services. In health and social care firm also, the given problem is so frequent and
common. This is because, on daily basis the health care individual has to deal with the large
number of patients who have specific need. Here, in order to give an effective service to these
individuals, enterprise must have to take measure with regard to reduce the waiting time of
customers (Munn-Giddings and winter, 2013). However, this can be done by them if they make
efforts with respect to add additional work space in their existing operation.
In accordance with the given context, as per the view point of Aveyard, 2014 “Additional
work space is the practice of enhancing the existing area of delivering the services” (Aveyard,
2014). In terms of services, carrying out the appointment of more doctors for the specific type of
diseases is also being consider as the practice of adding space to the existing area. In addition to
this, according to the view point of Reeves and et.al., 2011 “The waiting time of customers can
be reduced if significant increment in the number of doctors will be carried out who have
specialization in dealing with particular type of problems” (Reeves and et.al., 2011). The thing as
being specified by the authors is right. This is because, it has been seen that the firms that have
practices such type of thing has gained the positive result in the form of reduction in the waiting
time of buyers. Thus, the tactic of increasing the number of doctor within health care firm is
effective.
In addition to this, with the help of given approach the work load type of situation which
is occurring within firm can also be controlled. As a result of it health care firm will be able to
carry out its efforts with regard to deliver the high quality of services to the patients. This will
help in enhancing the motivation of workers (Steventon and et.al., 2013).
For the purpose to carry out the given report, NHS is selected. It is the publicly funded
health care firm that delivers services in Europe. The firm offers wide range of services to its
patients and it makes the significant efforts with regard to deliver the high quality of services to
2

the patients. The firm not only delivers the health care services but it also suggested varied type
of strategies and measures which can be used by other health care firms that are associated with
it.
The present report will showcase the importance of adding additional work space in the
Endoscopy department of organisation. Moreover, the report will also specify about the different
type of tools and techniques which will be used with an aim to meet the aims and objectives of
the study in an appropriate manner.
1.2 Identifying the aim, scope and objectives of project
Aim
The main aim of this project is to investigate the effectiveness of adding additional work
space in reducing the work load and meeting the demand of services: A case study of NHS”.
Objective
On the basis of given aim following objectives are framed. The detailed description of the
same is depicted in below:
 To explore the meaning of additional work space.
 To analyse the importance of adding additional work space in reducing the work load and
waiting time in NHS. To recommend the ways with the help of which NHS can reduce the waiting time of its
patients.
Scope
This study has the wider scope. This is because, the result obtained in the given study can
be used by the other health and special care organization which is going through with the same
type of problem such as increased waiting time of customer (Oven and et.al., 2012). In addition
to this, this study will provide guidance to other scholars which will enable them with regard to
carry out their investigation upon the similar type of topic in an effective way.
1.3 Justifying the aims and objectives of project
The aim and objectives framed with respect to the given research is justified. For
instance, with the help of second objective an effective conclusion with regard to the given study
can be drawn by the researcher. Furthermore, with the help of given aim the information with
respect to the problem which is being faced by the health care firm of United Kingdom will be
explored by the scholars (Millar and Hall, 2013).
3

LO2
2.1 Identifying the source of data and information for the project
For the present study which is based on the topic of investigating the effectiveness of
adding additional work space in reducing the work load and meeting the demand of NHS
customer’s primary source of collecting the data has been used.
In primary form of data collection, researcher will carry out the new research. In the
given form, scholar will not take assistance from the studies which are being conducted by the
other researchers. Thus, the result obtained with the use of given data collection source is unique.
In accordance with the given context, Creswell, 2013 stated that “Primary research is the way in
which new research is carried out with an aim to give answer to the one particular question”
(Creswell, 2013). Here, in the present study researcher will conduct the survey. Thus, with an
aim to perform the same questionnaire will be framed. The questionnaire framed will possess
both open and close ended type of questions. In order to get exact answer with regard to the
question, close ended type of question will play very effective role. In the similar way, open
ended type of question will be used with an aim to gather the views and opinions of individuals
who are taking the services of National Health Services.
In addition to this, one to one interview will also be organised with an aim to gather the
opinion of people with respect to the additional work space (Fowler Jr, 2013). Furthermore, the
technique like observation will also be used for the purpose assembles the primary data for the
given study. However, with an aim to analyse the collected data for the given study technique
such as thematic analysis will be used. In this regard, here themes will be prepared with an aim
to evaluate the responses as being given by the selected sample of the particular study. For the
present study, sample of 50 customers will be selected and they will be selected with the help of
technique like random sampling approach (Van den Akker and et.al., 2012).
2.2 Analysing data and information with an aim to meet the project aim
The collected data will be analysed with the help of charts and diagrams:
Theme 1 Customers uses the services of NHS on monthly basis
Responses Respondent Percentage
Daily 5 10.00%
Weekly 15 30.00%
4

Monthly 20 40.00%
Yearly 10 20.00%
Interpretation: In the given theme, researcher wants to assess that how frequently customers of
NHS are using the firm's services. In accordance with the given context, it has been identified
that 40% of the respondents have said that they use the services of corporation on monthly basis.
In the similar way, 30% of the sample has said that they use the services of firm on weekly basis.
Furthermore, some customer uses the services of NHS on daily basis.
Analysis: Here, majority of buyers have said that they use the services of corporation on monthly
basis. The buyers who came for the monthly check-up have responded in the given manner.
Theme 2: Customers have to wait for the longer period of time with an aim to avail the
services of NHS
Responses Respondent Percentage
Yes 10 20.00%
No 40 80.00%
5
Daily Weekly Monthly Yearly
0
0.05
0.1
0.15
0.2
0.25
0.3
0.35
0.4
0.45
Percentage
Illustration 1: Theme 1

Interpretation: In the given theme, scholar wants to gather the information about the waiting
time of the customer. In this regard, on conducting the research it is identified that majority of
the respondents have denied with the statement that they have to wait for the longer period of
time with an aim to get the services of NHS. However, 20% of the sample has given their
agreement with regard to the given statement.
Analysis: Here, majority of the people are satisfaction with the implementation of the additional
work space within firm and it is the reason why they are giving the positive answer with regard
to the asked question. However, there are some buyers who still believe that firm needs to
perform some kind of improvement within corporation. It is the reason why they have given
negative response with regard to the asked question.
Theme 3: Buyers are satisfied with the services which is being given by NHS health care
professionals
Responses Respondent Percentage
Yes 40 80.00%
No 10 10.00%
6
Yes
No
Illustration 2: Theme 2

Interpretation: In the given theme, scholar wants to assess the satisfaction level of customers. In
accordance with the given context, it has been identified by the researcher that 80% of the
respondents have given their agreement with the statement that they are satisfied with the
services which is being given by NHS. However, 20% of the respondents have denied with the
given statement.
Analysis: The individuals who have given negative response with regard to the asked question
have responded in such a manner because they believe that the health care professionals will not
give appropriate response to the asked question.
Theme 4: Health care professionals handles customers query appropriately
Responses Respondent Percentage
Yes 10 20.00%
No 40 80.00%
7
Yes No
0
0.1
0.2
0.3
0.4
0.5
0.6
0.7
0.8
0.9
Percentage
Illustration 3: Theme 3

Interpretation: Majority of respondents have denied with the given statement that health care
professionals who work within NHS handles the query of buyers in an effective manner.
However, 20% of customers have given answer in the form of yes which entails that they are
agreed with the given theme.
Analysis: The individuals who have denied with the given theme has given such response
because they believe that they are not getting an appropriate service from the firm.
2.3 Alternative option for meeting the project aim
The aim of the given study can also be accomplished by taking assistance from the
different secondary data collection sources such as books, company magazines, journals and
online articles etc. (Twigg and et.al., 2011). For example, the study has the objective with regard
to improve the understanding regarding the concept such as additional work space. This
objective of firm can be met with the help of secondary approach such as books. In this regard,
here that particular book will be referred which showcase the importance of adding additional
work space for the firm. In the similar way, for the purpose to assess the strategies with the help
of which the waiting time of buyers can be reduced, researcher can take help from other
secondary sources such as online articles and journals etc. (Kentikelenis and et.al., 2011). With
the help of all these given sources an effective conclusion can be drawn by the researcher.
8
Yes
No
Illustration 4: Theme 4

Furthermore, it is by complying with the given type of activity only aims and objectives of the
study can also be met.
LO3
3.1 Evaluating the research to make conclusion
Articulating all the facts and figure from the whole study it can be concluded that by
adding additional work space, manager of Nation Health Services will be able to direct its efforts
with regard to deliver an effective service to the buyers. Furthermore, with the help of given
approach the waiting time of buyers can be reduced. Thereby, NHS can enhance the satisfaction
of its buyers. This will lead to the corporation in terms of increased profits and sales in an
effectual way.
In addition to this, from the given study it has also being identified that customer uses the
services of firm on monthly basis. Furthermore, it has also being explored that buyers of NHS
are satisfied with the services which are being provided by corporation.
3.2 Recommend the course of action which is used to achieve the aim of project
Number of recommendation is suggested to the manager of NHS with the help of which
the aim of the given study can be met. The detailed explanation of the same is depicted in below:
 At first, it is recommended to the manager of NHS that it must take measure with regard
to reduce the work load upon its workers. This is because, it is due to the heavy workload
only employees will not being able to direct their efforts with respect to give their best
services to the firm in an appropriate manner (Paul and et.al., 2012). However, the
workload of corporation can be managed by employing more individual in the specific
job. Through this way, proper segregation of one particular work will be carried out. On
doing this, workers of NHS will be able to carry out their efforts with respect to given
their best services to the firm.
 Secondly, it is also suggested to the firm that it must conduct thorough analysis of firm
before making the decision of adding spaces in the existing area of hospital. By
complying with the given type of activity, whole activity of adding spaces in the existing
area of NHS can be carried out in a systematic manner.
9

3.3 Impact of project recommendation
The recommendation suggested will cause significant impact upon Nation Health
Services if it is to be implemented by manager. Here, by implementing the given suggestion firm
can get the benefit in the form of increase sales and profits. In this context, it has been seen that
the sales and profitability related condition of firm largely depends upon satisfaction level of
customers. Here, the buyers will prefer to repeatedly choose the services of enterprises if they are
satisfied.
LO4
4.1 And 4.2 Medium uses to show the result along with producing the result of project
It is very important for the researcher that it must choose an appropriate media or
medium with an aim to present the result of the conducted study among respective audience.
Thus, the result of the present study which is based on the topic of investigating the effectiveness
of adding additional work space in reducing the work load and meeting the demand of NHS
services, medium such as PPT will be used. Through this medium, the result can be presented in
an effective way.
4.3 Impact of project on work related area
The given study has its impact on the work related area such as National Health Services
(NHS). With the use of given study, manager of health care firm will be able to direct its efforts
with regard to deliver high quality of services to the respective customers. Thus, the given
research will help in improving the efficiency of NHS.
10

REFERENCES
Books and Journals
Aveyard, H., 2014. Doing a literature review in health and social care: a practical guide.
McGraw-Hill Education (UK).
Creswell, J. W., 2013. Research design: Qualitative, quantitative, and mixed methods
approaches. Sage publications.
Fowler Jr, F. J., 2013. Survey research methods. Sage publications.
Kentikelenis, A. and et.al., 2011. Health effects of financial crisis: omens of a Greek tragedy.
The Lancet. 378(9801). pp. 1457-1458.
Millar, R. and Hall, K., 2013. Social return on investment (SROI) and performance
measurement: The opportunities and barriers for social enterprises in health and social
care. Public Management Review. 15(6). pp. 923-941.
Munn-Giddings, C. and Winter, R., 2013. A handbook for action research in health and social
care. Routledge.
Oven, K. J. and et.al., 2012. Climate change and health and social care: Defining future hazard,
vulnerability and risk for infrastructure systems supporting older people’s health care in
England. Applied Geography. 33. pp. 16-24.
Paul, C. and et.al., 2012. Cancer patients' concerns regarding access to cancer care: perceived
impact of waiting times along the diagnosis and treatment journey. European journal of
cancer care. 21(3). pp. 321-329.
Reeves, S. and et.al., 2011. Interprofessional teamwork for health and social care (Vol. 8). John
Wiley & Sons.
Steventon, A. and et.al., 2013. Effect of telecare on use of health and social care services:
findings from the Whole Systems Demonstrator cluster randomised trial. Age and ageing.
42(4). pp. 501-508.
Twigg, J. and et.al., 2011. Conceptualising body work in health and social care. Sociology of
Health & Illness. 33(2). pp. 171-188.
Van den Akker, J. and et.al., 2012. Design approaches and tools in education and training.
Springer Science & Business Media.
11

APPENDIX
Appendix 1: Questionnaire
Customer satisfaction survey
Name:
Age:
1. How frequently you are using the services of NHS?
 Daily
 Monthly
 Weekly
 Yearly
2. Did you have to wait for the long period of time with an aim to avail the services of firm?
 Yes
 No
3. Are you satisfied with the services which is being given by NHS health care professionals?
 Yes
 No
4. Did health care professionals handles your queries in an effective manner?
 Yes
 No
5. Recommend the suggestions with the help of which services of NHS can be improved?
…........................................................................................................................................................
............................................................................................................................................................
......................................................................................................................................................
12