Costco Company Limited USA and Canada Report 2022

Running Head: OB
0
Costco
ORGANIZATIONAL BEHAVIOUR
4/12/2020

OB
1
Contents
Executive summary.........................................................................................................................2
Company information......................................................................................................................3
Background of the company............................................................................................................3
SWOT analysis................................................................................................................................3
4 OB concepts..................................................................................................................................5
Analysis and alternatives of four OB concepts................................................................................6
Recommendation.............................................................................................................................9
Conclusion.....................................................................................................................................10
References......................................................................................................................................11

OB
2
Executive summary
The organization chosen for the study of this assignment is a retailing company Costco which is
the second-largest company in the world after Wal-Mart. The company was founded on July 12,
1976, and has around 600 stores in the USA and Canada (Costco Company Limited, 2019). The
company has several employees and is also dealing with the customers so to study this company
would be quite interesting. In the retailing industry, there is very hard competition as there is a
number of the employees so the scope of the project is wider. The concept of four OB has stated
in this report which is related to job satisfaction, change management, managing conflicts and
the use of contemporary leadership. It was found through in the interview that employees are
satisfied with the company as they are getting the good average pay. The change management
and the leadership skills are also effective in the company but the major concern was related to
managing the conflicts (Langton, et al., 2016). As there were many employees so the conflicts
arise due to the change in the thoughts, norms, and values. So in this report, the recommendation
has given to solving the issues of managing the conflicts. The company needs to recognize the
points of agreement and disagreement to resolve the conflict of the organization.

OB
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Company information
The organization which is selected for this report is Costco which is the retailing company in the
US. The company is the second biggest retailing company in the world and has many retail
stores in the USA and Canada. The company offers several products to the customers (Costco
Company Limited, 2019).
Background of the company
Costco Wholesale Corporation is a public retailer company that was founded on 12 July 1976.
The founder of the company was James Sinegal and Jeffrey Brotman. The headquarters of the
company is in Washington, United States. The company has its retailing story to many areas
such as Canada, the UK, the USA, Japan, Spain, Iceland, France, etc. The company also provides
the merchandise, cash and carry and warehouse club services (Arif, et al., 2017). It is an
American Multinational Corporation that is the second-largest retailer in the world and operates
the chain membership only of the warehouse clubs. The brand of this company has the private
label of “Kirkland Signature”. The company has high revenue and they are the largest retailer of
the prime beef, rotisserie chicken, organic foods and the wine.
SWOT analysis
Strength
The company Costco is a well-known company in the market that has many stores across Canada
and the United States. The company gives positive treatment to the employees and their selection
of private products is also good. The major benefit which the company has is that they offer
benefits to the employees and also maintains the average wage effective which helps in reducing
the employee turnover of the company (Hanaysha and Tahir, 2016). The company Costco
majorly focuses on the loyalty and retention of the customers which helps in making the
customers feel special. The company offers bulk products to its customers at the discounted rate
so it helps in increasing their market share. The company also focused on saving the environment
by maintaining business practices eco-friendly. The company also decreased its operation cost by
buying the products in bulk and helps to maintain a specific position in the market.