Case Study on Imperial Hotel Assignment

Case Study

Table of Contents
INTRODUCTION ..........................................................................................................................1
Summarise and interpret the management theory and presents the effective management of the
problem.......................................................................................................................................1
Results and effective management of solution to problem ........................................................3
Summary and justification of strategy........................................................................................5
CONCLUSION ...............................................................................................................................5
REFERNCES...................................................................................................................................7

INTRODUCTION
Effective work environment within the work place is very essential and effective for the
development of the company culture. Apart from that, it also helps to discover the new managing
effective working task in order to meet out the result oriented. Present study will be based on
some issue of Imperial Hotel which is based on London. Study evaluated the issue or the
problem of Hotel which they suffered from the poor working of employees in order to meet out
the result outcomes and goals. Study identified the problem or reason of issues and suggested
some problem solving approaches in order to meet out the result goals (Pecora, Whittaker and
Plotnick, 2017).
In order to identify the issue or problem so that, it can be determined that poor workplace
and ineffective motivation lead the employee dissatisfaction and lack of creating work within the
business environment. Imperial hotel suffering from negative vibes at work place which lead to
poor mental health outcomes. Du e to ineffective employee policies, employees get fully
dissatisfied with environment of the hotel. Overall, issues create lack of uncertainty and
ineffective performance outcomes which is not fully satisfied and inappropriate to get the proper
outcomes. The major issues identified out of the analysation process is that, employees are taking
sick leaves due to high work pressure which leads poor attendance and unsatisfactory work level.
Summarise and interpret the management theory and presents the effective management of the
problem
Effective management and work culture is very necessary for the company to maintained
the employee interest and long term identified better developing task (Ariza-Montes, Arjona-
Fuentes and Han, 2017). In Imperial Hotel managers and general managers are highly
pressurised to increases the sales month by month in order to increasing the occupancy of the
hotel as well as pushing up the the average room rate.
It affects the business growth in order to meet out the long lasting results and better
effective management task. Present issue within the working environment is high pressure of
work. Due to which employees get stuck within the work pressure. In order to meet out the
company goals and target company needs to introduces some new management theories and
effective management styles to measure the issues and get out of the problem by applying
management theories. Another reason of lacking performance of employees are improper timing
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of shifts. Under many of the female staff suffered from ineffective commitments of businesses.
This has been often resulted in staff turning up late to their work. These all are the reason which
creates negative work culture amongst staff with high levels of sick (Lee, Back and Chan, 2015).
This also creates the new ineffective working performance in order to meet out the result
oriented goals and effective management outputs.
While everyone looks forward to scheduled vacation time away from the job, employees
find it difficult to manage unplanned days off. In order to meet out the better results and long
term task to perform the services into more appropriate manner. As per the new manager of the
Company Peter Farnsworth they suggested some of the improvements area such as improve
standards and levels of supervision within all departments, improve a culture of collaboration
and respect amongst colleagues. In order to meet out the possible action plan and developing
areas. In order to analysation, it has been found out that Imperial hotel suffering from lack of
ineffective services of customers. In order to meet out the best outcome results and growth
management. Another reason of improper outcome is ineffectiveness of research outcomes into
ineffective manner (Özduran and Tanova, 2017). Solution to the issue is that, Imperial Hotel
needs to adopt some effective management theory and practices within the business that helps to
remove all issues and goals. Such as employee schemes and staff members helps to take the new
management task oriented process and also adopts the staff incentives schemes to enhance the
employee morale and enhance the productivity as well.
In order to keep the working employees more sustained and long lasting. Imperial
manager should focused on some new techniques and management theories that helps to keep the
management task effective alive. Management theories having some set of rules and guidelines
that helps managers to manage the all overall organisation task and effective management
outcomes. These theories are generally helps to encourage the employees productivity and relate
to the business goals and implement effective means to achieve the same. It helps to create the
new managing effective growth in order to meet out the some effective changes and development
task. Management theories helps to enhance the productive management goals and attract the
new management goals (Zhao and Ghiselli, 2016). There are several theories and management
theories that attract the long term goals. Imperial hotel can adopt the management theory of
Frederick Taylor's of scientific management that helps company to increase the efficiency of
employees performance. Taylor simply suggested the approaches to enhance the motivation
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level of employees at work place. In order to enhance the better productivity level of task has
helps to make the better goal oriented task in order to meet out the best outcome goals. Taylor
introduces some principles such as Time and motion study in which they explained the ways
which helps to performed the job. Also, it teach, train or developed the method of doing work.
This management theory can helpful to Imperial employees to get some motivation and to fully
harmonized work level effectively into more effective manner.
Henri management theory can also helpful to Imperial Hotel to manage the
administration function. In order to meet out the effective manner of developing task and
management growth of the business level (Zopiatis, Constanti and Theocharous, 2014). Henri
Fayol suggested some specific principles that affect and improves the overall functional activities
of developing task in order to meet out the results and goals. Some of the principles are Division
of work, Equity, Discipline, Initiative, Authority and Responsibility, Espirit De Corps,
Subordination of individual interest to general interest and so on. All these principles can easily
helpful to the management of Imperial hotel to generate new management effective goals.
Results and effective management of solution to problem
In order to improve solution for the present issue, it is essential to focus on following
aspects: Improvement in standard and level of supervision: With respect to solve problem of
negative work culture and high level of sick leave, it is essential to focus on appropriate
work system in Imperial hotel. In this way, HR manager need to improve standards and
level of supervision that assists to create effective management and consider supervision
to develop significant advantages at workplace (Pecora, Whittaker and Plotnick, 2017).
Furthermore, positive work culture need to develop so that manager can arrange different
shifts as per suitability of workers. It assists to focus on reducing turnover and
supervisory standards in systematic manner. Improvement in culture involved in planning and problem-solving operational
challenges: Furthermore, improvement in culture also assists to gain desired level of
results and effectiveness that consider appropriate planning and problem-solving
challenges that are face by employees in business. This is because, due to different
culture in Imperial hotel high level of sick leave occurs. With this consideration, it is
essential to focus on appropriate improvement in working pattern that assists to
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accomplish desired level of results at workplace. On the basis of problem-solving
strategy, it can be stated that desired level of results will be successfully gain at
workplace of the chosen organisation. Get staff regularly involved in planning and problem-solving with operational
challenges: Furthermore, another solution can be made at Imperial hotel with considering
staff members in planning and problem-solving activities. This is because, with the help
of successful operational plan they can build up capabilities to face challenges at
workplace. In this regard, effectiveness also generated to solve issue and problem. Staff
members are also possessed capabilities to deal with innovative ideas (Galbraith, 2017).
Therefore, suggestions can be taken by them that assists to meet with profitability and
effectiveness at workplace. In operational challenges, it can be stated that different
program can be successfully adopted that assists to manage desired level of results at
workplace. Reward good customer service and good attendance: With the help of reward, staff
members are also encouraged to perform several functions and operations in the business.
Therefore, it can be stated that all people will provide good customer services so that they
are encouraged towards effective consideration at workplace (Pecora, Whittaker and
Plotnick, 2017). Furthermore, sick leaves also reduced with implementation of this
strategy in chosen business to cope up with desired level of results. Moreover, reward
system also assists to attain more creative results at workplace. It assists to encourage
staff members to cope up with desired level of results to make effective outcomes.
 Better training staffing of company with wide standards and values: Furthermore, it can
be stated that better training to staff members assists to maintain standards and values at
workplace. In this regard, it is essential to deal as per company standard and values in
Imperial hotel which would be beneficial to make overall plan which would be attain
targets and goals (Dean and Taylor-Gooby, 2014). In the chosen business, guest
perception must be focus so that managers can easily deal with innovative results at
workplace. Work culture in the hotel also need to focus on reducing turnover in the
business. Therefore, it assists to focus on targets and goals that accomplish positive work
performances at workplace. Different style of management such as scientific
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management theory and 14 principles management theory has been applied that assists to
accomplish targets and goals in positive manner.
Summary and justification of strategy
With respect to consider improvement in standard and levels of supervision within all
department, it is essential to focus on goals and objectives that ascertained more desired level of
results. In this regard, it can be stated that positive culture must be improve in successful strategy
that contain more profits and revenue at workplace. In addition to this, better training to staff
members also assists to increase positive work performances of people at workplace (Galbraith,
2017). It helps to focus on standards and values that can be successfully applied to attain overall
targets and goals of Imperial hotel. However, past style of management is not useful so that it is
essential to focus on new strategy that assists to ascertained more effective management that
would be beneficial to gain more goals and objectives at workplace.
Furthermore, it can be stated that different management theory also help to implement
appropriate working that ascertained more benefits at workplace. Due to high turnover,
management of the chosen hotel get diminish regularly so that it is important to focus on creative
aspect of management which would be beneficial to gain high and positive performances at
workplace (Nelson, 2017).
CONCLUSION
From the above report, it can be concluded that in Imperial hotel there is poor
management occur because of negative work culture. In this regard, it is essential to focus on
problems and issues that occur at workplace and reduce values of the organisation. There are
several staff members continuously taking more sick leaves which reduce appropriate system of
work in the business. On the basis of management theories, it can be stated that performance of
staff members will be increase sales and profitability at workplace. In this regard, guest can be
treated fairly so that more experience will be develop to ascertained significant advantages at
workplace.
Furthermore, it summarised about supervisor performances that assists to attain more
creative results and outcomes in appropriate manner. HR manager of the chosen business need to
set appropriate standards and values for sick leaves. Therefore, it assists to ascertained
significant advantages at workplace of Imperial hotel. In this consideration, it can be stated that
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positive experience from different people will be expanded in successful manner that assists to
perform and work in different shifts. In this regard, level of supervision also need to maintained
in appropriate manner to attain more desired level of results.
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REFERNCES
Books and Journals
Ariza-Montes, A., Arjona-Fuentes, J. M. and Han, H., 2017. Incidence of workplace bullying
among hospitality employees. International Journal of Contemporary Hospitality
Management. 29(4). pp.1116-1132.
Dean, H. and Taylor-Gooby, P., 2014. Dependency culture. Routledge.
Galbraith, J.K., 2017. The culture of contentment. Princeton University Press.
Lee, J. S., Back, K. J. and Chan, E. S., 2015. Quality of work life and job satisfaction among
frontline hotel employees: A self-determination and need satisfaction theory
approach. International Journal of Contemporary Hospitality Management. 27(5). pp.768-
789.
Nelson, J.M., 2017. Access to power: Politics and the urban poor in developing nations (Vol.
5205). Princeton University Press.
Özduran, A. and Tanova, C., 2017. Manager mindsets and employee organizational citizenship
behaviours. International Journal of Contemporary Hospitality Management. 29(1).
pp.589-606.
Pecora, P., Whittaker, J. and Plotnick, R.D., 2017. The child welfare challenge: Policy, practice,
and research. Routledge.
Zhao, X. and Ghiselli, R., 2016. Why do you feel stressed in a “smile factory”? Hospitality job
characteristics influence work–family conflict and job stress. International Journal of
Contemporary Hospitality Management. 28(2). pp.305-326.
Zopiatis, A., Constanti, P. and Theocharous, A. L., 2014. Job involvement, commitment,
satisfaction and turnover: Evidence from hotel employees in Cyprus. Tourism
Management. 41. pp.129-140.
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