Case Study on Training Program

Running head: CASE STUDY ON TRAINING PROGRAM
Case study on training program
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1CASE STUDY ON TRAINING PROGRAM
Table of contents
Introduction......................................................................................................................................2
Discussion........................................................................................................................................2
Conclusion.......................................................................................................................................5
Reference list and bibliography.......................................................................................................7

2CASE STUDY ON TRAINING PROGRAM
Introduction
Human resource play an influential role in terms of bringing the efficiency in the
workplace (Bratton and Gold 2017). Through the human resource functioning process, it
becomes easier for the company to gain competitive advantages. Analyzing the situation in the
Dushanbe Hotel, it has been identified that performance analysis has become necessary for
bringing the organizational efficiency. Employees are being considered as the backbone in
successful hospitality industry. In order to improve the quality as well as overall organizational
performance, the training has become necessary. On the other hand, introducing the service
standard for gabbing large numbers of customer attention, training program has been launched
by the Dushanbe Serena hotel. In this case study, the training need analysis for the performance
improvement in the workplace has been highlighted.
Discussion
Departmental training
In order to introduce the departmental training program not only the efficient trainer but
also two departments need to be introduced in the workplace. The training program will be
introduced for operational and food and beverage department. Before introducing the
departmental training program, it is important for the management to understand the needs of the
training program (Rosales 2017). If the management will be able to understand the training
needs, it will be beneficial for the company to implement an effective training program.
Analyzing the training need policies, it has been identified that in order to recognize the
performance of the participants, knowledge and skills of the employees will be properly
examined. With this initiatives, the service standard of the employees can be analyzed depending