This assignment examines the future of mobile operators within the telecommunication sector. It analyzes the decline experienced by the telecom industry in recent years and highlights how technological advancements, such as the shift from 3G to 4G and the emergence of 5G, are shaping the market. The author discusses the impact of automation and digitalization on telecom operations, including customer service and back-office functions. The assignment concludes by emphasizing the importance of adopting modern technologies for enhancing network performance and providing better quality services to customers.