Challenges of Recruitment Processes in Hospitality Industry
Added on 2020-07-23
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Literature Review onChallenges of Recruitmentprocesses in HospitalityIndustry
Table of ContentsIntroduction................................................................................................................................................3Main Body..................................................................................................................................................3REFERENCES...........................................................................................................................................6
IntroductionHospitality industry is one of the sector of economy who has played a crucial in giving boost toeconomic development all over the globe. From last 40 years this segment has risen up and thebusinesses which are part of this offers intangible services and products, effective human resourcesmanagement (HRM) especially recruitment is critical to the success of the stated industry. There arecertain changes which are faced by businesses of hospitality sector and recruitment is the first andforemost issue which has to be considered because its role is to create a positive impression about theemployers of the job market. For the success of any business it is necessary that staff which are part ofthat organisation should have right skills and abilities. This literature will be focusing on the certainissues faced by the recruiters of hospitality segment.Main BodyAs stated by Boella and Goss-Turner (2013) ,economic market is uncertain, recruiters arefinding it difficult to hire the best hospitality candidates. Hospitality segment is doing well in the lastdecades. The owners of restaurants and hotel owners and managers are giving their effort to ensure thatthey have the employees which can perform their according to the objectives and aims set by thecompany. For this they have to recruit people who can adapt according to the working condition. According to Nickson (2013), most of the organisation which are part of this sector whilerecruiting people does not follow a proper HR planning. This term is quite wide as this has certainaspects which has to be followed by the company. HR planning includes that the department shouldknow that how much employees are needed in company and what kind of staff they needed. Other thanthis they should have an awareness about the job vacancy which has to be offered. As observed by Laudon and Traver (2013), turnover in the hospitality industry is quite high andthis is increasing every time and the reason behind this is the seasonal nature of industry and poorcompensation packages offered by the hotel. The working hours in the industry is on an average is 9hours but due to work load they this time span increases to 11 to 12 years. But from years they are notgetting proper wages according to the working hours. The department managers and supervisors fail toprovide clear direction to the staff. It is required that leaders should have soft skills to convince peoplewho part of this and they should know staffs problems are resolved in time. They should set a platformwhere the staff can put forward their issue in front of the management. To make sure that before goingto the recruitment process they should build a plan which acts as a outline of the activities which has tobe performed in the all process. It is required that each of them should be aware about their role and set
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