Issues in Human Resource Management

Issues in Human
Resource Management

Table of Contents
INTRODUCTION ..........................................................................................................................3
MAIN BODY ..................................................................................................................................3
Issues and emerging trends associated with Human resource management and production of
reflection. ...................................................................................................................................3
Development of Job description and person specification..........................................................6
Process of performance management with Accor hotel and identify training needs and
enhance promotions. ..................................................................................................................8
Revise HR policies and practices. ............................................................................................11
CONCLUSION .............................................................................................................................12
REFERENCES..............................................................................................................................13

INTRODUCTION
HRM is considers to be a human resource management, it is a practise which manages
number of people in order to achieve better performance in an organisation. I6t is considers to be
an strategic approach to the effective management of people in an company so that they could
helps an organisation in achieving their gaols and objectives and earning competitive advantage.
It is designed to maximise employees performance and overseeing their benefits and recruitment,
training and development and performance management programmes (Flamini and Gnan, 2017).
But there are some of the issues that are to be made in human resource management. These
issues might can affect the business environment and also can affect profitability of company.
This can be occur at the time of selecting an employees for a company or providing training to
them. The hotel which is taken in this report is Accor Group hotel. It is a French multinational
hospitality which owns and manages franchise hotels, resorts and vacation properties. It was
founded in the year 22 April 1960 by Paul Dubrule and Gerard Pellisson. It is situated in more
than 5100 locations in all over the world. It is operating in more than 110 countries with a total
capacity of about 704,000 rooms in a hotel. There are about 223,370 employees are working
currently in the hotel group. This report covers issues and emerging trends of human resource
management and a reflection also. It also covers job description and person specification. Then it
covers process of performance management with in a Accor group hotel. At last it includes
Existing HR policies and practises to communicate with all employees.
MAIN BODY
Issues and emerging trends associated with Human resource management and production of
reflection.
Human resource management is the important part of any organisation as it is the
department which performs certain functions for an organisation whether it may be any industry,
hospitality of retailing industry (Ayentimi , Burgess and Brown, 2018). It is considered to be a
key function in hospitality industry that depends one employees and manager to gain competitive
advantage in the market. But there are some of the issues which has to be faced by HR manager
in hospitality sector. These are discussed below:
Issues associated with Human resource management
Some of the issues faced by hospitality sector and in Accord hotel are discussed below:
Training and development : Training and development also play important part in an
organisation because this provides proper knowledge and skills to the employees and staff
members working in a company or hotel (Issues Related to Human Resource Management,

2021). Insufficient training and development can play a role in high attrition rates. Low retention
rates can leave an employee to under-trained and ill- prepared employees which can placed into
critical situations without having proper skills and knowledge. So it is a responsibility of
managers to provides better training and development needs to the employees and staff members
to enhance their skills and knowledge. In context of Accor hotel, mangers should provides better
training needs to the employees so that they could serve better to the customers.
Satisfaction and morale: Unsatisfied employees and staff members creates low morale
and this also results in low incentives of the employees. These circumstances are specially
dangerous in hospitality industry as they more focus on quality of services they are providing
which can directly impacts customer satisfaction and brand reputation. If customer satisfaction is
bad then they could provides negative reviews and rating ion to the hotel which can reduce
reputation and results in decreasing in profits and revenues. Cause of low morale can be
thorough certain reason which are unskilled labour, job stress, insufficient staff and no rewards
or appreciation (Paauwe and Farndale, 2017).
Talent acquisition : High turnover rates mostly require steady inflow of new talent to fill
the vacant position. Hospitality sector has recently experienced difficulty in recruiting candidates
and hiring people for their company as they needs proper skills and knowledge who can provide
better new ideas and innovations to the company. There could be a shortage of skills,
consistently increase in high turnover rates and ability to retain good employees.
Culture and ethics : Unethical practises and unhealthy culture can leads to damage of
the brand reputation, workforce efficiency and future viability. Proper culture should be
maintained in a business environment. As in context of Accor hotel, it is facing unethical cultural
in business environment. HR must take harassment acquisition seriously along with other ethical
issues that can commonly find in hospitality industry (HR challenges in the hospitality industry,
2020). These are some of the challenges which are to be faced by company and hotel in
managing their operations and staff members.
Emerging trends with HRM
Also company is using certain emerging trends which helps the hotel in saving their time
and efforts of the staff members and this overall results in company success ad customer
satisfaction both. These emerging trends are discussed below:
Artificial intelligence in Recruitment process: AI driven solutions provides various
innovation to the hospitality industry (HR Trends, 2021). In context of Accor hotel, they are
adopting AI at the time of recruiting a candidate for their hotels. AI solutions helps the managers
of a hotel to save time and efforts of candidates and company both. Then it allows a faster
candidates screening to managers at a time of hiring a candidates.