Managing Resistance to Change

Running Head: Change 0
Organizational
change management
5/5/2019

Managing Resistance to Change
Article 1: Snow, C., Fjeldstad, O., Langer, A. (2017). Redesigning the Digital Organisation.
Journal of Organisation Design, 6(7), pp. 1-13.
Summary
In this article, the author has stated that organizations are evaluating the opportunities,
communicating with customers & shareholders through the digital age, and developing &
delivering products, as well as services to the customers. Big data, mobile computing, and
social media are the organization in the future. In addition, other digital-based technologies
i.e. Internet of Things and virtual reality are also having large social as well as economic
influences involving disruption of several industries, increased collaboration & competition,
and pressure being put on the organization to adapt with the culture and develop new
capabilities. It has been stated that a conceptual framework has been provided based on the
current state of digitalization across various sectors of the global economy. In the digital age,
all transactions and activities leave digital marks, and all places, actors, and things can be
impacted digitally. To manage the resistance to change they can design self-organization
rather than utilizing a hierarchical mechanism for coordination and control. Such designs
need cultural as well as the strategic alignment of cutting-edge technologies within the
organization. They should propose an actor-oriented mechanism, which can be properly
applied and resulted in an organization where employees are highly productive and engaged.
Digital technologies assist in supporting activities, decision making in an organization, and
manage the relationship with suppliers, customers, and other shareholders.
Critique
In this article, the critical discussion has been made on managing resistance to change, which
can assist in operating their businesses with lower costs, greater speed, and deliver their
customer opportunities to co-design products as well as services. In addition, digital
technology makes it possible for the employees of an organization to manage and avoid the
damaging impacts, delay, and distortions of a hierarchically organized system. It is stated that
several start-up companies utilize digital technologies to advance business models and new
products that disrupt the way of doing business and take away customers away from the
organization that cannot transform and adapt.
It is stated that an organization offers software applications and tools, host of other digital
technologies, and robots, which develops the capability to maintain and shape our
environment. It can also safeguard organization, government, and individuals to become

smarter, diversify the capabilities, and embrace to emerging conditions. An organization
needs to embrace the needs of the market to the technologies accessible for the design,
manufacturing, and delivery of the products and services. On the other hand, digitalization of
society is influencing customer expectations, delivery mechanism, product and service
availability, and organization design. Technological innovation can be beneficial or
disruptive as incremental innovation can be developed by small advancement to existing
products, processes, and services. Disruption innovation generates new business models,
markets, and probably displaces market leaders. The technological manifestations of
disruption in the organization emerge the workplace changes and changes in an inter-
organizational relationship (Snow, Fjeldstad, Langer, 2017).
Conclusion
It is quite evident that digital organizations are advancing in both number as well as
sophistication. The organization needs to adapt to the changing need and integrate an
organizational framework in order to perform and organize, manage, and perform activities.
In several industries, digital as well as human agents who work cooperatively populate them.
Digital enterprise needs to be technologically updated by which they can set the digital
agenda and generate the context for the digitalization of each aspect of their enterprise.
Digitalization is maintaining at an accelerating pace in order to manage the operations of the
organization.
Article 2: Fadzil, A.S.A., Mohamad, S.J.A.N.S. and Hassan, R. (2018) Resistance to Change
(RTC): A Taxonomical Perspective. Journal of Management and Marketing Review, 2(3),
pp.116-122.
Summary
In this article, the author has stated that the main objective is the limited and effective
consideration in managing resistance to change. The study has been conducted through
review of qualitative data depend upon organizational change management. It was revealed
that previous change research highlighted more on the human aspect while managing a
critical and potential aspect of resistance of change. The past studies provide more weight on
individual reactions to change in order to protect them from change, which depicts a barrier
from permitting the individual to embrace the change. It is stated that the resistance correlates
with the mind of an individual, which reflects one's responsiveness and willingness to
change, which influences the thinking and behavior of an individual. In addition, there are
several spectrums all are portraying the same consistency, which incorporates a situation into
an unfamiliar or indefinite state.